Univex 1738, 1962, 1966, 1782, 1942 Wireless LAN problem, Wireless WAN problem, Bluetooth problems

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If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur

Symptom: If your computer is a Gigabit Ethernet model and you use a speed of 1000 Mbps, the connection fails or errors occur.

Actions:

•Use Category 5 wiring and make sure that the network cable is securely connected.

•Connect to a 1000 BASE-T hub/switch (not 1000 BASE-X).

If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps

Symptom: If your computer is a Gigabit Ethernet model, it cannot connect to the network at 1000 Mbps. Instead, it connects at 100 Mbps.

Actions:

•Try another cable.

•Make sure that the link partner is set to auto-negotiate.

•Make sure that the switch is 802.3ab-compliant (gigabit over copper).

A wireless LAN problem

Symptom: You cannot connect using the built-in wireless networking card.

Actions:

•Make sure that your wireless LAN driver is the latest version. Check the Web site and verify the driver version supported by Access Connections is the latest documented in the readme file.

•Make sure that your computer is within range of a wireless access point.

•Make sure that the wireless radio is enabled by double-clicking the Access Connections icon in the Windows notification area.

Note: If your computer is preinstalled with the Windows 7 operating system, click Show hidden icons in the Windows notification area. The Access Connections icon is displayed. For more information about the icon, see the Help in Access Connections.

•Check Network Name (SSID), and your encryption information. Use Access Connections to verify this case-sensitive information.

A wireless WAN problem

Message: Unauthorized WAN card is plugged in - Power off and remove the WAN card.

Action: The WAN card is not supported on this computer. Remove it.

Note: Some computer models do not have a wireless WAN.

Bluetooth problems

For Bluetooth problems, select your symptom from the following list:

•“Sound does not come from the Bluetooth headphone” on page 65

•“PIM items sent from the Windows 7 operating system cannot be received correctly” on page 65

64ThinkCentre User Guide

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Contents ThinkCentre User Guide Fourth Edition June Copyright Lenovo 2011 Contents Appendix A. Notices Appendix E. Energy Star model information Index Iv ThinkCentre User Guide Service and upgrades Important safety informationStatic electricity prevention Power cords and power adapters Extension cords and related devicesExternal devices Plugs and outletsHeat and product ventilation Modem safety information Operating environmentCleaning and maintenance Power supply statementLaser compliance statement ThinkCentre User Guide Features Product overviewSystem management features Color temperature adjustmentInput/Output I/O features Power supplyPreinstalled software programs Preinstalled operating systemSoftware overview SpecificationsSoftware provided by Lenovo Lenovo Solution Center Lenovo ThinkVantage ToolsLenovo Welcome Fingerprint SoftwareProduct Recovery ThinkVantage Password ManagerThinkVantage Power Manager ThinkVantage Rescue and RecoveryThinkVantage System Update Adobe Reader Antivirus softwareLocations Communication UtilityFront connector, control, and indicator locations Locating connectors on the rear of your computer Rear connector locationsAdjusting the computer stand Connector DescriptionMachine type and model label Machine type and model labelThinkCentre User Guide Using your computer Frequently asked questionsUsing the keyboard Using Windows shortcut keysUsing a fingerprint reader Using the wheel mouseAdjusting audio About your computer audioSetting the volume from the desktop Setting the volume from Control PanelUsing CDs and DVDs Adding the volume icon to the taskbarPlaying a CD or DVD Using the single-touch and multi-touch featureRecording a CD or DVD Color temperature adjustment Selecting a pre-defined color temperatureUsing the single-touch feature Using the multi-touch featureMaking brightness adjustment Switching to RGB adjustmentRed-adjustment Green-adjustment Blue-adjustment Exit Using your computer ThinkCentre User Guide Accessibility and comfort You and your computerArranging your workspace ComfortAir circulation Glare and lightingElectrical outlets and cable lengths Voltage-selection switch Replacement power cordsRegister your computer with Lenovo Moving your computer to another country or regionThinkCentre User Guide Security features SecurityBios passwords Using passwordsAttaching an integrated cable lock Windows passwords Setting the fingerprint readerUsing and understanding firewalls Protecting data against virusesThinkCentre User Guide Installing or replacing hardware Installing or replacing hardwareInstalling external options Replacing the USB keyboard or mouse Removing the monitor standReplacing the wireless keyboard Connecting the USB keyboard or mouseReplacing the wireless mouse Opening the battery compartment Obtaining device drivers Creating and using recovery media Recovery informationCreating recovery media Performing backup and recovery operations Using recovery mediaPerforming a backup operation Using the Rescue and Recovery workspace Performing a recovery operationClick the Restore your system from a backup icon Using a rescue medium Creating and using a rescue mediumCreating a rescue medium Reinstalling preinstalled applications Reinstalling preinstalled applications and device driversReinstalling preinstalled device drivers Reinstalling device drivers Reinstalling software programsSolving recovery problems Recovery information ThinkCentre User Guide Starting the Setup Utility program Using the Setup Utility programViewing and changing settings Password considerations Power-On PasswordAdministrator Password Hard Disk PasswordEnabling or disabling a device Selecting a startup deviceSelecting a temporary startup device Selecting or changing the startup device sequenceExiting from the Setup Utility program Updating flashing the Bios from a disc Using system programsUpdating system programs Updating flashing the Bios from your operating system Click Downloads and driversPreventing problems Using System UpdateKeeping your computer current Getting the latest device drivers for your computerBasics Cleaning your computer ComputerKeyboard Optical mouseCleaning a glass-screen surface Good maintenance practicesMoving your computer Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure TroubleshootingAudio problems No audio in WindowsSound comes from one external speaker only CD problemsNo audio in DOS applications or games CD or DVD does not work DVD problemsBlack screen instead of DVD video DVD movie will not play No audio or intermittent audio while playing DVD moviePlayback is very slow or choppy Invalid disc or no disc found messageKeyboard, mouse, or pointing device problems Intermittent problemsAll or some keys on the keyboard do not work Wireless keyboard does not work Mouse or pointing device does not workPointer on the screen does not move smoothly with the mouse Fingerprint reader does not workWrong characters appear on the screen Monitor problemsImage appears to be flickering Ethernet problems Networking problemsImage is discolored Wake on LAN feature is not working Your computer cannot connect to the networkClick Start Control Panel Click Hardware and Sound Adapter stops working for no apparent reasonWireless WAN problem Wireless LAN problemBluetooth problems Option problems An option that was just installed does not workSound does not come from the Bluetooth headphone An option that previously worked does not work nowPerformance and lockup problems Click Disk CleanupInsufficient free hard disk drive space Click Start ComputerSerial port problems Printer problemsExcessive number of fragmented files Software problems Software does not work as expectedUSB problems Diagnostic programsLenovo Solution Center Creating a diagnostic discLenovo ThinkVantage Toolbox PC-Doctor for DOSRunning the diagnostic program from a diagnostic disc ThinkCentre User Guide Getting information, help, and service Help and service Using the documentation and diagnostic programCalling for service Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre User Guide Appendix A. Notices Trademarks Appendix B. Regulatory information Export classification noticeTelevision output notice Electronic emissions noticesIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Important Weee Information Appendix C. Weee and recycling informationRecycling information Battery recycling information for Taiwan Recycling information for BrazilBattery recycling information for the European Union ThinkCentre User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Appendix E. Energy Star model information Windows 7 operating systemThinkCentre User Guide Index Setting, changing, deleting Page 1P0B03427