Univex 1741, 1962, 1966, 1782, 1942, 1837 Networking problems, Image is discolored, Ethernet problems

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Actions:

•The monitor might be operating in a low-refresh rate display mode. Set the monitor to the highest, noninterlaced refresh rate supported by your monitor and the video controller in your computer.

Attention: Using a resolution or refresh rate that is not supported by your monitor might damage it. Check the documentation that comes with your monitor to verify the supported refresh rates.

•The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields farther away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

•You can reset the refresh rate through your operating system Control Panel:

On the Windows 7 operating system, click Start ➙ Control Panel ➙ Hardware and Sound ➙ Adjust screen resolution ➙ Advanced Settings. Then click the Monitor tab and select a new refresh rate.

•See your operating system documentation or help for further information on monitor settings.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 73 for details.

The image is discolored

Symptom: The image is discolored.

Action: The monitor might be affected by interference from nearby equipment. Magnetic fields around other devices, such as transformers, appliances, fluorescent lights, and other monitors might be causing the problem. Move fluorescent desk lighting or any equipment that produces magnetic fields further away from the monitor. If this does not correct the problem, do the following:

1.Turn off the monitor. (Moving a color monitor while it is turned on might cause screen discoloration.)

2.Adjust the placement of the monitor and other devices so that they are at least 305 mm (12 inches) apart.

3.Turn on the monitor.

If these actions do not correct the problem, your monitor might need service. See Chapter 11 “Getting information, help, and service” on page 73 for details.

Networking problems

The following are the most common networking problems. Select your networking problem from the following list:

•“Ethernet problems” on page 62

•“A wireless LAN problem” on page 64

•“A wireless WAN problem” on page 64

•“Bluetooth problems” on page 64

For more information, see “Help and Support” on page 73.

Ethernet problems

For Ethernet problems, select your symptom from the following list:

62ThinkCentre User Guide

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Contents ThinkCentre User Guide Fourth Edition June Copyright Lenovo 2011 Contents Appendix A. Notices Appendix E. Energy Star model information Index Iv ThinkCentre User Guide Static electricity prevention Important safety informationService and upgrades Power cords and power adapters Extension cords and related devicesHeat and product ventilation Plugs and outletsExternal devices Modem safety information Operating environmentLaser compliance statement Power supply statementCleaning and maintenance ThinkCentre User Guide Features Product overviewInput/Output I/O features System management featuresColor temperature adjustment Power supplyPreinstalled software programs Preinstalled operating systemSoftware provided by Lenovo SpecificationsSoftware overview Lenovo Welcome Lenovo Solution CenterLenovo ThinkVantage Tools Fingerprint SoftwareThinkVantage Power Manager Product RecoveryThinkVantage Password Manager ThinkVantage Rescue and RecoveryLocations ThinkVantage System UpdateAdobe Reader Antivirus software Communication UtilityFront connector, control, and indicator locations Locating connectors on the rear of your computer Rear connector locationsAdjusting the computer stand Connector DescriptionMachine type and model label Machine type and model labelThinkCentre User Guide Using the keyboard Using your computerFrequently asked questions Using Windows shortcut keysAdjusting audio Using a fingerprint readerUsing the wheel mouse About your computer audioUsing CDs and DVDs Setting the volume from the desktopSetting the volume from Control Panel Adding the volume icon to the taskbarRecording a CD or DVD Using the single-touch and multi-touch featurePlaying a CD or DVD Using the single-touch feature Color temperature adjustmentSelecting a pre-defined color temperature Using the multi-touch featureRed-adjustment Green-adjustment Blue-adjustment Exit Switching to RGB adjustmentMaking brightness adjustment Using your computer ThinkCentre User Guide Arranging your workspace Accessibility and comfortYou and your computer ComfortElectrical outlets and cable lengths Glare and lightingAir circulation Register your computer with Lenovo Voltage-selection switchReplacement power cords Moving your computer to another country or regionThinkCentre User Guide Security features SecurityAttaching an integrated cable lock Using passwordsBios passwords Using and understanding firewalls Windows passwordsSetting the fingerprint reader Protecting data against virusesThinkCentre User Guide Installing external options Installing or replacing hardwareInstalling or replacing hardware Replacing the USB keyboard or mouse Removing the monitor standReplacing the wireless keyboard Connecting the USB keyboard or mouseReplacing the wireless mouse Opening the battery compartment Obtaining device drivers Creating recovery media Recovery informationCreating and using recovery media Performing a backup operation Using recovery mediaPerforming backup and recovery operations Click the Restore your system from a backup icon Performing a recovery operationUsing the Rescue and Recovery workspace Creating a rescue medium Creating and using a rescue mediumUsing a rescue medium Reinstalling preinstalled device drivers Reinstalling preinstalled applications and device driversReinstalling preinstalled applications Solving recovery problems Reinstalling software programsReinstalling device drivers Recovery information ThinkCentre User Guide Viewing and changing settings Using the Setup Utility programStarting the Setup Utility program Administrator Password Password considerationsPower-On Password Hard Disk PasswordSelecting a temporary startup device Enabling or disabling a deviceSelecting a startup device Selecting or changing the startup device sequenceExiting from the Setup Utility program Updating system programs Using system programsUpdating flashing the Bios from a disc Updating flashing the Bios from your operating system Click Downloads and driversKeeping your computer current Preventing problemsUsing System Update Getting the latest device drivers for your computerBasics Keyboard Cleaning your computerComputer Optical mouseMoving your computer Good maintenance practicesCleaning a glass-screen surface Troubleshooting and diagnostics Basic troubleshootingTroubleshooting procedure TroubleshootingAudio problems No audio in WindowsNo audio in DOS applications or games CD problemsSound comes from one external speaker only Black screen instead of DVD video DVD problemsCD or DVD does not work Playback is very slow or choppy DVD movie will not playNo audio or intermittent audio while playing DVD movie Invalid disc or no disc found messageAll or some keys on the keyboard do not work Intermittent problemsKeyboard, mouse, or pointing device problems Pointer on the screen does not move smoothly with the mouse Wireless keyboard does not workMouse or pointing device does not work Fingerprint reader does not workImage appears to be flickering Monitor problemsWrong characters appear on the screen Image is discolored Networking problemsEthernet problems Click Start Control Panel Click Hardware and Sound Wake on LAN feature is not workingYour computer cannot connect to the network Adapter stops working for no apparent reasonBluetooth problems Wireless LAN problemWireless WAN problem Sound does not come from the Bluetooth headphone Option problemsAn option that was just installed does not work An option that previously worked does not work nowInsufficient free hard disk drive space Performance and lockup problemsClick Disk Cleanup Click Start ComputerExcessive number of fragmented files Printer problemsSerial port problems Software problems Software does not work as expectedUSB problems Diagnostic programsLenovo ThinkVantage Toolbox Lenovo Solution CenterCreating a diagnostic disc PC-Doctor for DOSRunning the diagnostic program from a diagnostic disc ThinkCentre User Guide Getting information, help, and service Calling for service Help and serviceUsing the documentation and diagnostic program Lenovo Support Web siteUsing other services Purchasing additional servicesThinkCentre User Guide Appendix A. Notices Trademarks Television output notice Appendix B. Regulatory informationExport classification notice Electronic emissions noticesIndustry Canada Class B emission compliance statement Additional regulatory information ThinkCentre User Guide Recycling information Appendix C. Weee and recycling informationImportant Weee Information Battery recycling information for Taiwan Recycling information for BrazilBattery recycling information for the European Union ThinkCentre User Guide China RoHS Turkish RoHS Ukraine RoHSIndia RoHS Appendix E. Energy Star model information Windows 7 operating systemThinkCentre User Guide Index Setting, changing, deleting Page 1P0B03427
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