Technicolor - Thomson TG784 Setup wizard Troubleshooting, Setup CD does not start automatically

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8Troubleshooting

8.1Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

The Thomson Gateway is turned on and fully initialized.

Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system.

No dedicated firewall device or router is placed between your computer and the Thomson Gateway. No personal network security software (for example firewall software) is running on your computer. Your computer is correctly connected to the Thomson Gateway

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Contents Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway Documentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical ConventionsAbout this Setup and User Guide Installation IntroductionInternet connection details Preliminary StepsComputer requirements Voice over IP VoIP connection detailsGuided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourStatus LEDs Power LEDWireless LED Ethernet LEDBroadband LED Internet LEDPhone LED WPS Button LED WPS LEDEthernet LEDs LED Status DescriptionAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Components MenuLanguage bar Login sectionContent pane Location barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Connecting Your Wireless Client via WPS WPS button LED is solid greenWPS button LED is blinking red Troubleshooting Where can I find the encryption? Connecting Your Wireless Client without WPSWhere can I find the SSID? Forgot your wireless settings?Encryption methods Securing Your Wireless ConnectionConfiguring the wireless encryption WPA-PSK versionsWireless Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionTelephony Old solutionThomson solution Voice over IP VoIPConnecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Connecting a Dect Phone to Your Thomson Gateway Select Register Handset and press OKEnable the Telephony Service Configuring the Telephony ServiceConfigure the Telephony Service Assign Phone NumbersVerifying Telephone Connectivity Using Multiple IdentitiesSelect Service Enabled Multiple IdentitiesAddress Book Accessing the Address Book page?Using the Address book Managing contactsActivating services Telephony servicesChecking which services that you can use? Pick a task list, click View Telephony ServicesActivating services on the web pages Using switching order commandsCall Forwarding To retrieve the call on hold when there is No active call Transfer a call Accessing the Telephony Statistics Viewing Telephony StatisticsCall Statistics Feature availability Getting the Most Out of Your Thomson GatewaySharing Content on your Network Connecting your USB storage device to the Thomson GatewayWhat do I need? Configure Content Sharing on the Thomson Gateway Server Description Setting Up the File ServerOn the Tools menu, click Content Sharing WorkgroupHow to access the shared content on Windows Open Windows ExplorerHow to access the shared content on Mac Managing your Shared Content Managed PartitionResult Under UPnP AV Media Server, click Server Enabled Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Thomson UPnP AV ServerAccessing your Shared Content by FTP Configure FTP access for your shared contentUnder FTP Server, click Server Enabled Additional configuration On the Toolbox menu, click Content Sharing Safely Removing your USB Storage DeviceUnmounting your USB storage device Universal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Internet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelWeb Site Filtering Access DeniedContent-based filtering Address-based filteringOption 2 address-based filter only On the Toolbox menu, click Web Site FilteringAction for Unknown Sites, select Configuring the content-based filter Configuring The Content-based FilterIntroduction Accessing the configuration Creating your own content levelAdding Rules For The Address Based Filter Deny access to a specific Web siteAllow access to a specific Web site OptionsRedirect all Web sites Click Redirect in the Action listInternet Security Troubleshooting TopicsSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channelCalling over VoIP Voice over IP TroubleshootingProblems with Supplementary Services Calling over PstnSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway MethodsHardware Reset Page Thomson Telecom Belgium