Technicolor - Thomson TG784 Reset to Factory Defaults, Resetting your Thomson Gateway, Methods

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8 Troubleshooting

8.4Reset to Factory Defaults

Resetting your Thomson Gateway

If at some point you can no longer connect to the Thomson Gateway or you want to make a fresh install, it may be useful to perform a reset to factory defaults.

Warning

A reset to factory default settings deletes all configuration changes you made. Therefore, after the reset, a reconfiguration of your Thomson Gateway will be needed.

Also your WLAN clients will have to be re-associated, as described in “4 Wireless” on page 21.

Methods

You can choose between:

Software Reset

Hardware Reset

Software Reset

Proceed as follows:

1Browse to the Thomson Gateway Web Interface.

2On the Thomson Gateway menu, click Configuration.

3In the Pick a task list, click Reset my Thomson Gateway to default settings.

4The Thomson Gateway restores the initial configuration and restarts.

5The Thomson Gateway returns to the Thomson Gateway home page (unless the IP address of your computer is not in the same subnet as the default IP address of the Thomson Gateway, being 192.168.1.254).

E-DOC-CTC-20080421-0010 v1.0	77

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Contents Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway Typographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Introduction InstallationVoice over IP VoIP connection details Preliminary StepsComputer requirements Internet connection detailsManual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentEthernet LED Power LEDWireless LED Status LEDsPhone LED Broadband LEDInternet LED WPS LED WPS Button LEDLED Status Description Ethernet LEDsRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Menu ComponentsLocation bar Login sectionContent pane Language barRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableWireless WPS button LED is blinking red Connecting Your Wireless Client via WPSWPS button LED is solid green Troubleshooting Forgot your wireless settings? Connecting Your Wireless Client without WPSWhere can I find the SSID? Where can I find the encryption?WPA-PSK versions Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption methodsWireless Select Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionVoice over IP VoIP Old solutionThomson solution TelephonyConnecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Select Register Handset and press OK Connecting a Dect Phone to Your Thomson GatewayAssign Phone Numbers Configuring the Telephony ServiceConfigure the Telephony Service Enable the Telephony ServiceMultiple Identities Using Multiple IdentitiesSelect Service Enabled Verifying Telephone ConnectivityManaging contacts Accessing the Address Book page?Using the Address book Address BookPick a task list, click View Telephony Services Telephony servicesChecking which services that you can use? Activating servicesCall Forwarding Activating services on the web pagesUsing switching order commands To retrieve the call on hold when there is No active call Transfer a call Call Statistics Accessing the Telephony StatisticsViewing Telephony Statistics Getting the Most Out of Your Thomson Gateway Feature availabilityWhat do I need? Sharing Content on your NetworkConnecting your USB storage device to the Thomson Gateway Configure Content Sharing on the Thomson Gateway Workgroup Setting Up the File ServerOn the Tools menu, click Content Sharing Server DescriptionOpen Windows Explorer How to access the shared content on WindowsHow to access the shared content on Mac Result Managing your Shared ContentManaged Partition Thomson UPnP AV Server Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Under UPnP AV Media Server, click Server EnabledUnder FTP Server, click Server Enabled Accessing your Shared Content by FTPConfigure FTP access for your shared content Additional configuration Unmounting your USB storage device On the Toolbox menu, click Content SharingSafely Removing your USB Storage Device UPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelAddress-based filtering Access DeniedContent-based filtering Web Site FilteringAction for Unknown Sites, select Option 2 address-based filter onlyOn the Toolbox menu, click Web Site Filtering Creating your own content level Configuring The Content-based FilterIntroduction Accessing the configuration Configuring the content-based filterOptions Deny access to a specific Web siteAllow access to a specific Web site Adding Rules For The Address Based FilterClick Redirect in the Action list Redirect all Web sitesInternet Security Topics TroubleshootingYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableEthernet LED does not light up Wired Connection TroubleshootingChange the wireless channel Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeCalling over Pstn Voice over IP TroubleshootingProblems with Supplementary Services Calling over VoIPMethods Reset to Factory DefaultsResetting your Thomson Gateway Software ResetHardware Reset Page Thomson Telecom Belgium