Technicolor - Thomson TG784 manual Hardware Reset

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8Troubleshooting

Hardware Reset

Proceed as follows:

1Make sure the Thomson Gateway is turned on.

2Use a pen or an unfolded paperclip to push the recessed Reset button. Push it until the Power LED lights red - this will take about 7 seconds.

3Release the Reset button.

4The Thomson Gateway restarts.

Your system administrator may have disabled the physical reset button of the Thomson Gateway. In this case, a hardware reset to defaults is not possible.

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Contents Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway About this Setup and User Guide Used Symbols TerminologyDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Installation IntroductionPreliminary Steps Computer requirementsInternet connection details Voice over IP VoIP connection detailsInstalling your Thomson Gateway Installation methodsGuided Installation Manual InstallationGuided Installation Connecting devices waitCase of problems Starting the wizardCD menu Manual Installation ProcedureConfigure the Thomson Gateway Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourPower LED Wireless LEDStatus LEDs Ethernet LEDBroadband LED Internet LEDPhone LED WPS Button LED WPS LEDEthernet LEDs LED Status DescriptionAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Components MenuLogin section Content paneLanguage bar Location barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Connecting Your Wireless Client via WPS WPS button LED is solid greenWPS button LED is blinking red Troubleshooting Connecting Your Wireless Client without WPS Where can I find the SSID?Where can I find the encryption? Forgot your wireless settings?Securing Your Wireless Connection Configuring the wireless encryptionEncryption methods WPA-PSK versionsWireless Configuring WPA-PSK Encryption Select Use WPA-PSK EncryptionConfiguring WEP Encryption Select Use WEP EncryptionOld solution Thomson solutionTelephony Voice over IP VoIPConnecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Connecting a Dect Phone to Your Thomson Gateway Select Register Handset and press OKConfiguring the Telephony Service Configure the Telephony ServiceEnable the Telephony Service Assign Phone NumbersUsing Multiple Identities Select Service EnabledVerifying Telephone Connectivity Multiple IdentitiesAccessing the Address Book page? Using the Address bookAddress Book Managing contactsTelephony services Checking which services that you can use?Activating services Pick a task list, click View Telephony ServicesActivating services on the web pages Using switching order commandsCall Forwarding To retrieve the call on hold when there is No active call Transfer a call Accessing the Telephony Statistics Viewing Telephony StatisticsCall Statistics Feature availability Getting the Most Out of Your Thomson GatewaySharing Content on your Network Connecting your USB storage device to the Thomson GatewayWhat do I need? Configure Content Sharing on the Thomson Gateway Setting Up the File Server On the Tools menu, click Content SharingServer Description WorkgroupHow to access the shared content on Windows Open Windows ExplorerHow to access the shared content on Mac Managing your Shared Content Managed PartitionResult Using UPnP AV to Share Content with Media Devices Enable UPnP AV on the Thomson GatewayUnder UPnP AV Media Server, click Server Enabled Thomson UPnP AV ServerAccessing your Shared Content by FTP Configure FTP access for your shared contentUnder FTP Server, click Server Enabled Additional configuration On the Toolbox menu, click Content Sharing Safely Removing your USB Storage DeviceUnmounting your USB storage device Universal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Accessing Your Thomson Gateway with UPnP Windows VistaWindows XP Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Configuring UPnP on the Thomson Gateway Enable/Disable UPnPExtended Security Enabling Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needGetting the Most Out of Your Thomson Gateway Internet Security OverviewFirewall Changing the security levelCreating a new security level Pick a task list, click Create a new Security LevelAccess Denied Content-based filteringWeb Site Filtering Address-based filteringOption 2 address-based filter only On the Toolbox menu, click Web Site FilteringAction for Unknown Sites, select Configuring The Content-based Filter Introduction Accessing the configurationConfiguring the content-based filter Creating your own content levelDeny access to a specific Web site Allow access to a specific Web siteAdding Rules For The Address Based Filter OptionsRedirect all Web sites Click Redirect in the Action listInternet Security Troubleshooting TopicsSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Thomson Gateway does not workThomson Gateway unreachable Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upWireless Connection Troubleshooting No Wireless ConnectivityPoor Wireless Connectivity or Range Change the wireless channelVoice over IP Troubleshooting Problems with Supplementary ServicesCalling over VoIP Calling over PstnReset to Factory Defaults Resetting your Thomson GatewaySoftware Reset MethodsHardware Reset Page Thomson Telecom Belgium