Technicolor - Thomson TG784 General Thomson Gateway Troubleshooting, Thomson Gateway unreachable

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8 Troubleshooting

8.2General Thomson Gateway Troubleshooting

Thomson Gateway does not work

If none of the LEDs light up, make sure that:

The Thomson Gateway is plugged into a power socket outlet.

You are using the correct power supply for your Thomson Gateway device.

The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.

The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

Thomson Gateway unreachable

If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “8.4 Reset to Factory Defaults” on page 77.

Poor Thomson Gateway performance

Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3 or as instructed by the Service Provider.

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Contents Setup and User Guide Page Thomson TG784 Trademarks Contents Getting the Most Out of Your Thomson Gateway Typographical Conventions About this Setup and User GuideUsed Symbols Terminology Documentation and software updatesAbout this Setup and User Guide Introduction InstallationVoice over IP VoIP connection details Preliminary StepsComputer requirements Internet connection detailsManual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentEthernet LED Power LEDWireless LED Status LEDsInternet LED Broadband LEDPhone LED WPS LED WPS Button LEDLED Status Description Ethernet LEDsThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Menu ComponentsLocation bar Login sectionContent pane Language barBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableWireless WPS button LED is solid green Connecting Your Wireless Client via WPSWPS button LED is blinking red Troubleshooting Forgot your wireless settings? Connecting Your Wireless Client without WPSWhere can I find the SSID? Where can I find the encryption?WPA-PSK versions Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption methodsWireless Select Use WPA-PSK Encryption Configuring WPA-PSK EncryptionSelect Use WEP Encryption Configuring WEP EncryptionVoice over IP VoIP Old solutionThomson solution TelephonyConnecting a Regular Phone to Your Thomson Gateway Installing the Thomson Dect USB Adapter Select Register Handset and press OK Connecting a Dect Phone to Your Thomson GatewayAssign Phone Numbers Configuring the Telephony ServiceConfigure the Telephony Service Enable the Telephony ServiceMultiple Identities Using Multiple IdentitiesSelect Service Enabled Verifying Telephone ConnectivityManaging contacts Accessing the Address Book page?Using the Address book Address BookPick a task list, click View Telephony Services Telephony servicesChecking which services that you can use? Activating servicesUsing switching order commands Activating services on the web pagesCall Forwarding To retrieve the call on hold when there is No active call Transfer a call Viewing Telephony Statistics Accessing the Telephony StatisticsCall Statistics Getting the Most Out of Your Thomson Gateway Feature availabilityConnecting your USB storage device to the Thomson Gateway Sharing Content on your NetworkWhat do I need? Configure Content Sharing on the Thomson Gateway Workgroup Setting Up the File ServerOn the Tools menu, click Content Sharing Server DescriptionOpen Windows Explorer How to access the shared content on WindowsHow to access the shared content on Mac Managed Partition Managing your Shared ContentResult Thomson UPnP AV Server Using UPnP AV to Share Content with Media DevicesEnable UPnP AV on the Thomson Gateway Under UPnP AV Media Server, click Server EnabledConfigure FTP access for your shared content Accessing your Shared Content by FTPUnder FTP Server, click Server Enabled Additional configuration Safely Removing your USB Storage Device On the Toolbox menu, click Content SharingUnmounting your USB storage device Supported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSGetting the Most Out of Your Thomson Gateway Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelAddress-based filtering Access DeniedContent-based filtering Web Site FilteringOn the Toolbox menu, click Web Site Filtering Option 2 address-based filter onlyAction for Unknown Sites, select Creating your own content level Configuring The Content-based FilterIntroduction Accessing the configuration Configuring the content-based filterOptions Deny access to a specific Web siteAllow access to a specific Web site Adding Rules For The Address Based FilterClick Redirect in the Action list Redirect all Web sitesInternet Security Topics TroubleshootingSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableEthernet LED does not light up Wired Connection TroubleshootingChange the wireless channel Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeCalling over Pstn Voice over IP TroubleshootingProblems with Supplementary Services Calling over VoIPMethods Reset to Factory DefaultsResetting your Thomson Gateway Software ResetHardware Reset Page Thomson Telecom Belgium