Technicolor - Thomson 570i manual Troubleshooting and Specifications

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3 Troubleshooting and Specifications

3 Troubleshooting and Specifications

Introduction This chapter provides information on how to identify and correct some common prob- lems you may encounter when using and configuring the SpeedTouch™570 .

If the following troubleshooting tips have not resolved the problem, contact the company from which you purchased the SpeedTouch™570 for assistance.

Configuration problems If you encounter DSL connectivity problems due to misconfiguration you might consider a hardware reset to factory defaults as described in this chapter.

However, please note that resetting the SpeedTouch™570 to its factory settings will revoke all the changes you made to the configuration.

Start-up problems Via the LEDs you can check the status of the SpeedTouch™570 . Following table may help you in case of problems with starting up the SpeedTouch™570 :

LED indication

 

 

Description

 

 

 

 

Name

Color

State

 

 

 

 

 

LAN

Green

Flashing

Wireless Ethernet activity

 

 

 

 

 

 

Off

No activity

 

 

 

 

Line TX

Green

Flashing

ATM cell transmission/reception

Line RX

 

 

over the DSL line

 

 

 

 

 

 

Off

No activity

 

 

 

 

Line Sync

Green

Flashing

Initialization of the DSL line

 

 

 

 

 

 

On

DSL line synchronized

 

 

 

 

PWR/Alarm

Green

On

Power on, normal operation

 

 

 

 

 

Amber

Flashing

Pending WLAN client registration

 

 

 

 

 

 

On

Power on, start-up failed

 

 

 

 

PWR/Alarm

Red

Flashing

Power on, POST(*) pending

 

 

 

 

 

 

On

Power on, POST(*) failed

 

 

 

 

(*) Power On Self Test (POST)

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Contents SpeedTouch Page SpeedTouch Change Note PeckelbeenS Status ReleasedShort Title CD-UG ST570 R2.0 Contents 3EC 17766 Baaa Tczza Ed SpeedTouch570 Installation Indicator Description Name Color State SpeedTouch570 InstallationGetting Acquainted with the SpeedTouch570 SpeedTouch570 back panel layout Indicator Description NameStatus Step Action Preparing the SpeedTouch570Step Action SpeedTouch Connect the powerSupply Turn onWireless Connectivity 3EC 17766 Baaa Tczza Ed Some Wlan clients do not automatically join a WLAN. If so First-time Wireless Client ConnectivitySuccessfully joined Wireless network SpeedTouch012345 Make sure that all preconditions mentioned above are metSpeedTouch570 Configuration Setup on Connecting other Wireless ClientsAddress of your Wlan client is added to the ACL table Already registered and connected computerPages Another OS, e.g. Mac OS, Unix, Linux, etc SpeedTouch570 Configuration SetupStart Run from the Start menu and enter the following path Configuration Setup for MS Windows OSsSpeedTouch Setup Wizard Detection procedure Wizard will start automaticallyStep Action Step Action Configuration Procedure Step Action Click finish to close the wizard SpeedTouch Setup wizard will appear again to announce thatConfiguration has been successful Instructions provided by your ISP or network administratorAddress 10.0.0.138. See SpeedTouch570 Web Interface on Configuration Setup for other OSsProcedure Step Action Wireless Client Connectivity onStep Action SpeedTouch570 Internet Connectivity Embedded SpeedTouch Dial-in Application PPP session Step Action SpeedTouch570 Web Interface Access to the SpeedTouch570 web interfaceTo access the SpeedTouch570 web pages SpeedTouch570 Web InterfaceUpgrade System SetupSystem menu Click Dial-in 3EC 17766 Baaa Tczza Ed System Tasks 3EC 17766 Baaa Tczza Ed Click Remove passive to remove a passive software version Upgrade software may be made available from your ServiceClick Switch over Saved configurations remain unchangedSpeedTouch570 Web Interface Other Places Tasks Click Apply to apply your selection 3EC 17766 Baaa Tczza Ed 3EC 17766 Baaa Tczza Ed 3EC 17766 Baaa Tczza Ed 3EC 17766 Baaa Tczza Ed SpeedTouch570 Web Interface Troubleshooting and Specifications Troubleshooting and SpecificationsLED indication Description Name Color State Problem Solution ADSL/POTS variant Variant is used for your DSL serviceCase of ADSL/POTS services at your Case of ADSL/ISDN services at yourProceed as follows Make sure the SpeedTouch570 is powered onPage Built for excellence