Technicolor - Thomson ST585 V6 manual Troubleshooting, Topics

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Chapter 7

Troubleshooting

7 Troubleshooting

Introduction

This chapter suggests solutions for problems you may encounter while installing or configuring your Thomson Gateway.

If the suggestions do not resolve the problem, look at the support pages on http://www.thomson- broadband.com or contact your service provider.

Topics

This chapter describes the following topics:

Topic

Setup wizard Troubleshooting

General Thomson Gateway Troubleshooting

Reset to Factory Defaults

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Contents Thomson ST585 Page Thomson ST585 Copyright Contents Adding Rules For The Address Based Filter TroubleshootingTypographical Conventions About this Setup and User GuideUsed Symbols Documentation and software updatesAbout this Setup and User Guide Introduction InstallationInternet connection details DSL servicePreliminary Steps Computer requirementsManual Installation Installing your Thomson GatewayInstallation methods Guided InstallationStarting the wizard Guided InstallationConnecting devices wait Case of problemsCD menu Click Setup my Thomson Gateway Manual InstallationProcedure Configure the Thomson GatewayThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentPower LED Status LEDsEthernet LED Internet LED LED Status Description Ethernet LEDsAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Menu ComponentsNotification area Content paneLanguage bar Navigation barBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Chapter Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableWireless Forgot your wireless settings? Connecting Your Wireless ClientWhere can I find the SSID? Where can I find the encryption?WPA-PSK versions Securing Your Wireless ConnectionConfiguring the wireless encryption Encryption methodsChapter „ WPA Configuring WPA-PSK EncryptionSelect Use WPA-PSK Encryption „ WPA2Select Use WEP Encryption Configuring WEP EncryptionGetting the Most Out of Your Thomson Gateway Feature availabilityUniversal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Go to My Network Places Accessing Your Thomson Gateway with UPnPWindows Vista Windows XPManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enabling Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSChapter Overview Internet SecurityPick a task list, click Create a new Security Level FirewallChanging the security level Creating a new security levelOn the Toolbox menu, click Web Site Filtering Access DeniedWeb Site Filtering Address-based filteringOptions Deny access to a specific Web siteAllow access to a specific Web site Adding Rules For The Address Based FilterClick Redirect in the Action list Redirect all Web sitesChapter Topics TroubleshootingSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Poor Thomson Gateway performance General Thomson Gateway TroubleshootingThomson Gateway does not work Thomson Gateway unreachableEthernet LED does not light up Wired Connection TroubleshootingChange the wireless channel Wireless Connection TroubleshootingNo Wireless Connectivity Poor Wireless Connectivity or RangeMethods Reset to Factory DefaultsResetting your Thomson Gateway Software ResetHardware Reset Chapter Page Thomson Telecom Belgium