Technicolor - Thomson ST585 V6 manual Setup wizard Troubleshooting

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Chapter 7

Troubleshooting

7.1Setup wizard Troubleshooting

The Setup CD does not start automatically

If your computer runs:

Microsoft Windows:

1Click the Windows Start button.

2Click Run.

3In the Open field, type the following path: D:\Setup.exe, where D stands for the drive letter of your CD- or DVD-ROM drive.

Mac OS X:

1On your desktop, double-click the CD icon.

2Double-click Menu.

Your Thomson Gateway has not been found

If you see this error during setup, check whether:

>The Thomson Gateway is turned on and fully initialized.

>Your computer has a valid IP address, that is any address but 0.0.0.0. For more information, consult the help of your operating system.

>No dedicated firewall device or router is placed between your computer and the Thomson Gateway.

>No personal network security software (for example firewall software) is running on your computer.

>Your computer is correctly connected to the Thomson Gateway

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Contents Thomson ST585 Page Thomson ST585 Copyright Contents Troubleshooting Adding Rules For The Address Based FilterAbout this Setup and User Guide Used SymbolsDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Installation IntroductionDSL service Preliminary StepsComputer requirements Internet connection detailsInstalling your Thomson Gateway Installation methodsGuided Installation Manual InstallationGuided Installation Connecting devices waitCase of problems Starting the wizardCD menu Manual Installation ProcedureConfigure the Thomson Gateway Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourStatus LEDs Power LEDEthernet LED Internet LED Ethernet LEDs LED Status DescriptionThomson Gateway Web Interface Accessing the Thomson Gateway Web InterfaceRequirements Components MenuContent pane Language barNavigation bar Notification areaBacking up your configuration Backing Up/Restoring your ConfigurationRestoring your configuration Chapter Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Connecting Your Wireless Client Where can I find the SSID?Where can I find the encryption? Forgot your wireless settings?Securing Your Wireless Connection Configuring the wireless encryptionEncryption methods WPA-PSK versionsChapter Configuring WPA-PSK Encryption Select Use WPA-PSK Encryption„ WPA2 „ WPAConfiguring WEP Encryption Select Use WEP EncryptionFeature availability Getting the Most Out of Your Thomson GatewaySupported Operating Systems Universal Plug and PlayUPnP and the Thomson Gateway Accessing Your Thomson Gateway with UPnP Windows VistaWindows XP Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Configuring UPnP on the Thomson Gateway Enable/Disable UPnPExtended Security Enabling Extended SecurityStart menu, click Settings Control Panel Installing UPnP on Windows XPAdding UPnP Adding IGD Discovery and Control Problem Assigning a service HTTP, FTP,... to a computerSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needChapter Internet Security OverviewFirewall Changing the security levelCreating a new security level Pick a task list, click Create a new Security LevelAccess Denied Web Site FilteringAddress-based filtering On the Toolbox menu, click Web Site FilteringDeny access to a specific Web site Allow access to a specific Web siteAdding Rules For The Address Based Filter OptionsRedirect all Web sites Click Redirect in the Action listChapter Troubleshooting TopicsSetup CD does not start automatically Setup wizard TroubleshootingYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Thomson Gateway does not workThomson Gateway unreachable Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upWireless Connection Troubleshooting No Wireless ConnectivityPoor Wireless Connectivity or Range Change the wireless channelReset to Factory Defaults Resetting your Thomson GatewaySoftware Reset MethodsHardware Reset Chapter Page Thomson Telecom Belgium