Technicolor - Thomson ST585 V6 Wired Connection Troubleshooting, Ethernet LED does not light up

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Chapter 7

Troubleshooting

7.2.1Wired Connection Troubleshooting

Ethernet LED does not light up

Make sure that:

>The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer.

>You are using the correct cable type for your Ethernet equipment, that is at least UTP CAT5 with RJ-45 connectors.

48	E-DOC-CTC-20080627-0003 v1.0

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Contents Thomson ST585 Page Thomson ST585 Copyright Contents Troubleshooting Adding Rules For The Address Based FilterDocumentation and software updates About this Setup and User GuideUsed Symbols Typographical ConventionsAbout this Setup and User Guide Installation IntroductionComputer requirements DSL servicePreliminary Steps Internet connection detailsGuided Installation Installing your Thomson GatewayInstallation methods Manual InstallationCase of problems Guided InstallationConnecting devices wait Starting the wizardCD menu Configure the Thomson Gateway Manual InstallationProcedure Click Setup my Thomson GatewayThomson Gateway Basics This chapterContent Thomson Gateway LED BehaviourPower LED Status LEDsEthernet LED Internet LED Ethernet LEDs LED Status DescriptionAccessing the Thomson Gateway Web Interface Thomson Gateway Web InterfaceRequirements Components MenuNavigation bar Content paneLanguage bar Notification areaBacking Up/Restoring your Configuration Backing up your configurationRestoring your configuration Chapter Adding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cableWireless Where can I find the encryption? Connecting Your Wireless ClientWhere can I find the SSID? Forgot your wireless settings?Encryption methods Securing Your Wireless ConnectionConfiguring the wireless encryption WPA-PSK versionsChapter „ WPA2 Configuring WPA-PSK EncryptionSelect Use WPA-PSK Encryption „ WPAConfiguring WEP Encryption Select Use WEP EncryptionFeature availability Getting the Most Out of Your Thomson GatewayUniversal Plug and Play Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows Vista Go to My Network PlacesOn the Windows Start menu, click Settings Control Panel Managing your Internet connection with UPnPDisabling this feature Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Enabling Extended SecurityInstalling UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a computer ProblemSolution UPnP Assign a game or application to a local networking deviceDynamic DNS What you needChapter Internet Security OverviewCreating a new security level FirewallChanging the security level Pick a task list, click Create a new Security LevelAddress-based filtering Access DeniedWeb Site Filtering On the Toolbox menu, click Web Site FilteringAdding Rules For The Address Based Filter Deny access to a specific Web siteAllow access to a specific Web site OptionsRedirect all Web sites Click Redirect in the Action listChapter Troubleshooting TopicsSetup wizard Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found Thomson Gateway unreachable General Thomson Gateway TroubleshootingThomson Gateway does not work Poor Thomson Gateway performanceWired Connection Troubleshooting Ethernet LED does not light upPoor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channelSoftware Reset Reset to Factory DefaultsResetting your Thomson Gateway MethodsHardware Reset Chapter Page Thomson Telecom Belgium