Technicolor - Thomson ST585 V6 manual General Thomson Gateway Troubleshooting

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Chapter 7

Troubleshooting

7.2General Thomson Gateway Troubleshooting

Thomson Gateway does not work

If none of the LEDs light up, make sure that:

>

>

The Thomson Gateway is plugged into a power socket outlet.

You are using the correct power supply for your Thomson Gateway device.

i

The power requirements for your Thomson Gateway are clearly indicated on the identification label on the bottom of the Thomson Gateway. Only use the power adaptor supplied with your Thomson Gateway.

>The Thomson Gateway is turned on via the push button or rocker switch on the back panel.

Thomson Gateway unreachable

If your Thomson Gateway cannot be reached due to misconfiguration, you might consider a hardware reset to factory defaults as described in “7.3 Reset to Factory Defaults” on page 50.

Poor Thomson Gateway performance

Make sure that the Thomson Gateway is installed and configured as instructed in “1 Installation” on page 3 or as instructed by the Service Provider.

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Contents Thomson ST585 Page Thomson ST585 Copyright Contents Adding Rules For The Address Based Filter TroubleshootingUsed Symbols About this Setup and User GuideDocumentation and software updates Typographical ConventionsAbout this Setup and User Guide Introduction InstallationPreliminary Steps DSL serviceComputer requirements Internet connection detailsInstallation methods Installing your Thomson GatewayGuided Installation Manual InstallationConnecting devices wait Guided InstallationCase of problems Starting the wizardCD menu Procedure Manual InstallationConfigure the Thomson Gateway Click Setup my Thomson GatewayThis chapter Thomson Gateway BasicsThomson Gateway LED Behaviour ContentEthernet LED Power LEDStatus LEDs Internet LED LED Status Description Ethernet LEDsRequirements Accessing the Thomson Gateway Web InterfaceThomson Gateway Web Interface Menu ComponentsLanguage bar Content paneNavigation bar Notification areaRestoring your configuration Backing Up/Restoring your ConfigurationBacking up your configuration Chapter Adding a New Computer to your Network Ethernet cable Connecting a Computer Using the Ethernet CableWireless Where can I find the SSID? Connecting Your Wireless ClientWhere can I find the encryption? Forgot your wireless settings?Configuring the wireless encryption Securing Your Wireless ConnectionEncryption methods WPA-PSK versionsChapter Select Use WPA-PSK Encryption Configuring WPA-PSK Encryption„ WPA2 „ WPASelect Use WEP Encryption Configuring WEP EncryptionGetting the Most Out of Your Thomson Gateway Feature availabilityUPnP and the Thomson Gateway Universal Plug and PlaySupported Operating Systems Windows Vista Accessing Your Thomson Gateway with UPnPWindows XP Go to My Network PlacesManaging your Internet connection with UPnP On the Windows Start menu, click Settings Control PanelDisabling this feature Enable/Disable UPnP Configuring UPnP on the Thomson GatewayExtended Security Enabling Extended SecurityAdding UPnP Installing UPnP on Windows XPStart menu, click Settings Control Panel Adding IGD Discovery and Control Solution Assigning a service HTTP, FTP,... to a computerProblem Assign a game or application to a local networking device UPnPWhat you need Dynamic DNSChapter Overview Internet SecurityChanging the security level FirewallCreating a new security level Pick a task list, click Create a new Security LevelWeb Site Filtering Access DeniedAddress-based filtering On the Toolbox menu, click Web Site FilteringAllow access to a specific Web site Deny access to a specific Web siteAdding Rules For The Address Based Filter OptionsClick Redirect in the Action list Redirect all Web sites Chapter Topics TroubleshootingYour Thomson Gateway has not been found Setup wizard TroubleshootingSetup CD does not start automatically Thomson Gateway does not work General Thomson Gateway TroubleshootingThomson Gateway unreachable Poor Thomson Gateway performanceEthernet LED does not light up Wired Connection TroubleshootingNo Wireless Connectivity Wireless Connection TroubleshootingPoor Wireless Connectivity or Range Change the wireless channelResetting your Thomson Gateway Reset to Factory DefaultsSoftware Reset MethodsHardware Reset Chapter Page Thomson Telecom Belgium