Notify the network users, Troubleshooting

Step 4: Notify the network users

The users of PCs connected to the network need to know the policy in effect and the supporting information outlined in the following table.

POLICY		ADDITIONAL INFORMATION
1)	Simple addressing	The IP address of the copier(s)

2)	Regular DHCP	The IP address of the copier(s)

3)	Full DHCP	The Hostname of the copier(s)

4)	Exception DHCP	The Hostname of the copier(s)

Troubleshooting

•The Network Administrator should understand the architecture and use caution when changing the network parameters associated with network scanning. If problems occur after changing your network policy or server setting, we recommend that all copiers and PCs running Network Scanner Tool be reconfigured from scratch.

•While the Network Scanner Tool tries to automatically determine the proper network parameters, sometimes you will have to assist it with knowledge about the advanced architecture. In particular, if the Auto Detect feature cannot find the Copier you want to use, you will have to enter the address manually. This case can occur if the OS is Windows 95 (without Winsock 2) or the network equipment filters UDP Broadcast packets between your Computer and the Copier. To manually set the IP address of the Copier, refer to the Adding a New Copier section in Chapter 4.

•Note that Auto Detect does not search beyond the local subnet of the network. Copier addresses outside the local subnet must be entered manually.

•If UDP packets (not broadcast) are filtered between the PC and the copier, the configuration step for Network Scanner Tool will fail. TCP/IP and UDP/IP are required to use the Scan to Desktop function.

Technical Information

During the automated setup process, the Network Scanner Tool determines the addressing methods used by the copiers and PCs by the following logic.

1.If the address of the copier is in the DNS table, “Host Name” is used for the “Copier Setting”.

2.If the address of DNS server on the web page of the copier is not blank, and the current PC is listed in the DNS table, “Host Name” is used for the “PC Setting”.

Network Scanner Tool User’s Guide

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