Sharp DM-3501, DM-4551, DM-3551, DM-4500, DM-4501, DM-3500, AR-P350, AR-P450 Troubleshooting

Page 66

TROUBLESHOOTING

Problem

Solution

 

 

 

Smudges on printed

● Is a message indicating a need of

Maintenance is required.

sheets

maintenance displayed?

 

 

 

 

Specified paper is not

● Has the paper size been set when

Be sure to set the paper size referring to

selected.

the paper size in a tray was

"Method of setting paper size and type"

 

changed?

when you change the paper size in a tray.

 

 

(page xxxx)

 

 

 

Paper misfeeds

● Paper curled or damp?

Do not use curled or crimped paper. If you

frequently.

 

do not use paper for a long time, store

 

 

paper in the wrapper in a dry location.

 

 

 

 

● Paper curled and misfed in the

Paper may be curled when output

 

duplex module or finisher?

depending on the paper type and quality.

 

 

Remove paper from the paper tray or the

 

 

bypass tray, turn it upside down, and load

 

 

it again.

 

 

 

Printed image rubbed

● Is paper size or weight out of the

Use paper in the allowable range.

off or paper crimped.

allowable range?

 

 

 

 

 

● Paper damp?

Be sure to store paper in the wrapper in a

 

 

dry location and do not store paper in a

 

 

location that is

 

 

● humid

 

 

● at a high temperature or an extremely

 

 

low temperature

 

 

● exposed to direct sunlight

 

 

● dusty location.

Touch panel is too

● Is LCD contrast properly adjusted?

Adjust the contrast using "DISPLAY

dark or too light.

 

CONTRAST" of custom settings. (page

(in case of operation

 

xxxx)

panel with touch

 

 

panel)

 

 

 

 

 

A job is not held in the

● Does the number of jobs reach 100?

Delete unnecessary hold jobs.

job retention function.

 

 

(A notice page is

 

 

printed.)

 

 

 

 

 

Password entry is

● Password set in the retention

Password is needed when executing

requested.

function?

printing. If the password is not known,

 

 

printing cannot be executed.

 

 

 

4-10

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Contents Laser Printer Page Installation Requirements Battery Disposal Safety Precautions Class Laser Product Laser Klasse Facsimile Feature Fax power switchLine connection Contents Chapter Troubleshooting Maintenance Page Before Using the Product ChapterIntroduction Introduction Scanner module/DSPFDuplex module Punch module Main Features Part Names and Functions ExteriorPart Names and Functions InteriorPart names and functions of peripheral units Mail-bin stacker Upper exit tray extensionFinisher Stand/MPD & 2000 sheet paper drawerOther peripheral units Operation panel Job status screen To cancel the current print job and delete the print data Image Send key/LINE indicator/DATA indicator Copy key Mode select keys and indicatorsPrint key/READY indicator/DATA indicator Custom Settings keyTouch panel Print mode screenDisplay switching keys Job status screen See next Print hold job listPaper Empty in the job status display Mode switching keyJob list Print JOB keyExample Using the touch panel How to use the touch panelCopier feature Facsimile feature Tone ExampleLoading Paper Loading paper in paper trayChanging the paper size in paper tray Paper available in the bypass tray/multi purpose drawer Loading PaperPaper available in paper trays Paper that can be usedMethod of setting paper size and type Select the paper tray for which setting is To be made Press the Custom Settings keyPress the Tray Settings key Touch the OK key to complete the settingSetting envelopes or postcards SpecificationsHow to change the paper size Loading paper in the multi purpose drawerLoading paper in the stand/3 x 500 sheet paper drawer Upper paper trayMiddle and lower paper trays Pull out the large capacity tray Loading paper in the stand/MPD & 2000 sheet paper drawerUpper paper tray Gently push the large capacity paper tray Into the printerAdding Toner Storage of SuppliesProper storage Page Printing from a Computer Using this machine as a network printer Connecting to a ComputerUsing this machine as a local printer Software for WindowsUninstalling Printer Utilities Click the Start buttonClick the Have Disk button Before installationOn the Start menu, select Settings Then Printers Computer type Operating systemWindows 95 / 98 / Me Setting the Printer DriverRight-click the installed printer driver Select Properties Set each itemClick the Help button under the menu Frame Environment required for accessing Web pagesAccessing Web pages and displaying help Close the helpRemote Operation Through Network Items and outline of menu frame of Web pagesSet up Password Normal printHold before print Printing method of hold job list Enter the fifth digit of the password Press the OK keyUse the same procedure as to enter Press the Menu keyEnter the password Ensure that the desired number of copies Is setOperation is now complete Printer account control Printer Basic Settings Making Configuration Setting Making Configuration Setting To finish the setting operation, touch Exit keyTouch the key of the desired item to display Main program settings PCL settingsPostScript settings Custom Settings Press the Menu key to display Custom settings menu screenCustom Settings Press the Custom Settings key whenIts setting screen Setting items Page Troubleshooting and Maintenance Misfeed Removal When using the operation panel on the main unitGeneral misfeed removal procedure Press the Information key to close Misfeed removal guidanceWhen using the operation panel with touch panel Misfeed removal guidanceMisfeed in the paper feed area Misfeed in paper trayMisfeed in the multi purpose drawer Misfeed in the stand/MPD & 2000 sheet paper drawerMisfeed in the stand/3 x 500 sheet paper Drawer Misfeed in the transport area, fusing area, and exit area Misfeed in the duplex module Misfeed in the bypass trayTroubleshooting Problem SolutionTroubleshooting Troubleshooting Supplementary explanation for printing User Maintenance Cleaning the scanner modulePeripheral Units Duplex Module Part namesSet the type of the loaded paper Duplex ModuleOpen the bypass tray Loading paper in the bypass tray is now CompleteSetting the printer driver in accordance with your purpose Setting copy functions in accordance with your purposeTroubleshooting concerning the duplex module SeeMAIL-BIN Stacker MAIL-BIN Stacker Setting in the printer driverUsing the mail-bin stacker Specifying a mail binMisfeed in the mail-bin stacker Open the top coverClose the paper guide Finisher SuppliesStaple sort mode Sort mode Group modeOffset mode FinisherUsing the finisher functions Using the stapling function from the printer featureUsing the finisher functions in the copy mode Box Staple cartridge replacement and staple jam removalOpen the front cover Turn the staple unit to face up Remove the empty staple cartridgeFinisher Open the paper guide and remove Misfed paper Misfeed in the finisherRemove the misfed paper from the stapler Compiler Close the finisher Remove the misfed paperTroubleshooting concerning the finisher Not operateStapling position quick reference list Specifications Saddle Stitch FinisherPart names Saddle stitch finisher functions Saddle Stitch FinisherStaple sort mode Using the saddle stitch finisher functions Using the finisher functions in the copy modeStaple cartridge replacement and staple jam removal Staple cartridge replacementInsert a new staple cartridge into the staple 6box 9Push back the stapler section 8Insert the staple box10Close the front cover 1Open the front cover11Return the lever to its original position Punch scrap disposal9Remove the staple box 12Insert the staple box5Remove the misfed paper Misfeed in the saddle stitch finisherPull the knob and slide the saddle stitch Below11Remove the misfed paper Turn roller rotating knob D in the direction 12of the arrowTurn roller rotating knob D in the direction 13of the arrow Troubleshooting concerning the saddle stitch finisher Stapling position quick reference list BindingRelation between print image and saddle stitch KEY Operator Programs KEY Operator Programs Key operator proguram listUsing the key operator programs KEY Operator ProgramsBACK/C Restore Configuration 6Press the Custom Settings key Use the numeric keys to enter the five-digit 3password5Press the Custom Settings key 2Touch the KEY Operator Programs keyDescription of setting programs Preheat mode Energy save Auto power shut-off timerAuto power shut-off Toner save Toner save in printer modeLanguage setting Operation panel settings Auto clear settingBeep setting Disabling of job priority operationDisable stapler unit Device settingsDisable duplex unit Disable paper desk drawersDisable test page printing System settings default settingsDisable notice page printing Print density levelPDL for network port Network port emulation switching System settings Interface settingsHexadecimal dump mode TimeoutIP address setting System settings network settingsReset the NIC EnableTCP/IPStore current configuration System settings initialize/store settingsRestore factory defaults Restore configurationAppendix Printer Specifications CPUList of principal printer functions List of Combination of Peripheral Units Disabling notice page and separator sheet printing Print Area Case of portrait orientation in mm

DM-3551, AR-P450, DM-4500, DM-3501, AR-P350 specifications

The Sharp DM-4551, DM-4501, DM-3500, AR-P350, and DM-3501 are versatile multifunctional copiers that cater to the diverse needs of modern offices. Each model boasts a unique set of features and technologies aimed at enhancing productivity and efficiency in document management.

The Sharp DM-4551 stands out with its advanced printing capabilities, delivering high-quality output at speeds of up to 45 pages per minute. This model is equipped with a user-friendly touch screen interface, allowing for easy navigation and operation. Additionally, it supports duplex printing, reducing paper consumption and promoting sustainability in the workplace. The DM-4551 also features robust security options, such as data encryption and secure printing, ensuring that sensitive documents remain confidential.

The DM-4501, while slightly less advanced, still offers impressive features suited for busy environments. It has similar printing speeds and capabilities as its predecessor but focuses on streamlining workflows. The device's customizable workflows and automated features help users manage large volumes of documents efficiently. With network scanning options, the DM-4501 allows users to convert physical documents into digital formats quickly, facilitating easier information sharing and archiving.

For smaller offices, the Sharp DM-3500 provides a compact solution without sacrificing functionality. This model offers color printing, copying, and scanning. Its straightforward operations and compact design make it an ideal choice for teams looking for an all-in-one device that fits limited spaces. The DM-3500 also includes energy-saving modes and low power consumption, making it an environmentally friendly choice.

The AR-P350 is an impressive addition to the lineup, primarily focusing on high-performance printing. This model features advanced print technologies such as Sharp’s proprietary Microfine Toner, which ensures crisp and clear text and graphics. The AR-P350 is excellent for businesses that require large-volume printing, as it is designed for reliability and durability in demanding settings.

Lastly, the DM-3501 combines the features of its lower-tier counterparts with enhanced capabilities for larger workgroups. This model incorporates advanced connectivity, including mobile printing options, ensuring users can print from various devices seamlessly. The DM-3501 also focuses on providing comprehensive document management solutions, making it suitable for organizations that prioritize workflow optimization.

In summary, the Sharp DM-4551, DM-4501, DM-3500, AR-P350, and DM-3501 showcase the company's commitment to delivering multifunctional devices equipped with advanced technologies designed to enhance productivity, streamline processes, and maintain the security of important documents. Whether for large corporate settings or smaller offices, these models offer an array of features to accommodate various business needs.
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