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Condition | Possible cause | Suggested solutions |
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Print job is | If using Windows | From the Start menu, choose |
extremely | 98/Me, the | Settings and Printers. Right- |
slow. | Spooling Setting | click the Samsung |
(Continued) | may be set | Series PCL 6 printer icon, |
| incorrectly. | choose Properties, click the |
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| Details tab, and then choose |
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| the Spool Settings button. |
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| Select the desired spool |
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| setting. |
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| The computer | Install more memory in your |
| may have | printer. See page 10.1. |
| insufficient |
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| memory (RAM). |
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Half the page | The page layout | Simplify the page layout and |
is blank. | is too complex. | remove any unnecessary |
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| graphics from the document. |
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| Install more memory in your |
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| printer. See page 10.1. |
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| The page | Change the page orientation in |
| orientation setting | your application. See the |
| may be incorrect. | Software Section. |
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| The paper size | Ensure that the paper size in |
| and the paper | the printer driver settings |
| size settings do | matches the paper in the tray. |
| not match. | Or, ensure that the paper size |
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| in the printer driver settings |
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| matches the paper selection in |
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| the software application |
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| settings you use. |
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The paper | There is too much | Remove excess paper from the |
keeps | paper in the tray. | tray. |
jamming. |
| If printing on special media, |
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| use the |
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| open the rear cover. |
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| An incorrect type | Use only paper that meets |
| of paper is being | printer specifications. |
| used. | If printing on special media, |
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| use the |
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| open the rear cover. |
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| An incorrect | Special print media, such as |
| output method is | thick paper, should not be |
| being used. | printed using the output tray |
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| cover |
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| There may be | Open the top cover and |
| debris inside the | remove the debris. |
| printer. |
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Condition | Possible cause | Suggested solutions |
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The printer | The printer cable | Disconnect and reconnect the |
prints, but | is loose or | printer cable. Try a print job that |
the text is | defective. | you have already printed |
wrong, |
| successfully. If possible, attach |
garbled, or |
| the cable and printer to another |
incomplete. |
| computer and try a print job |
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| that you know works. Finally, |
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| try a new printer cable. |
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| The wrong printer | Check the application’s printer |
| driver was | selection menu to ensure that |
| selected. | your printer is selected. |
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| The software | Try printing a job from another |
| application is | application. |
| malfunctioning. |
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| The operating | If printing from Windows (any |
| system is | version), exit to a DOS prompt |
| malfunctioning. | and verify functionality with the |
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| following command: At a C:\ |
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| prompt, type Dir LPT1, and |
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| press Enter. (This assumes |
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| you are connected to LPT1.) |
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| Exit Windows and reboot the |
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| computer. Turn the printer off |
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| and then back on again. |
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Pages print, | The toner | Redistribute the toner |
but are | cartridge is | cartridge. See page 8.4. |
blank. | defective or out of | If necessary, replace the toner |
| toner. | |
| cartridge. See page 8.5. | |
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| The file may have | Check the file to ensure that it |
| blank pages. | does not contain blank pages. |
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| Some parts, such | Contact a service |
| as the controller | representative. |
| or the board, may |
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| be defective. |
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The | The setting in the | Select Download as Bitmap in |
illustrations | software | the Advanced Options window |
application is | of the graphic properties. Print | |
incorrectly in | wrong. | the document again. |
Adobe |
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Illustrator. |
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9.10 <Troubleshooting>