Sharp AL-840 operation manual Printer TROUBLE?, Troubleshooting, Printing problems

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Printer trouble?

3 PRINTER TROUBLE?

TROUBLESHOOTING

Some problems in the AL-840 are common to both the copier and printer features, so also check TROUBLESHOOTING of the copier operation manual.

Printing problems

“Copier” in the column “See page:” indicates the description is in the copier operation manual.

Problem	Possible cause	Solution	See
			page:
Printer	Hard disk free space is not	Delete unnecessary files and	4
driver	sufficient for installation of	application software to increase hard
cannot be	the printer driver.	disk free space. (The driver requires
installed.		at least 10 MB free space.)
	The operating system is not	Use Windows 3.1x, Windows 95,	4
	proper.	Windows 98 or Windows NT 4.0.
Paper does	Paper is not set correctly.	Insert the paper correctly.	Copier*1
not feed into
	Too much paper in the paper	Remove excessive paper from the	Copier*1
the printer.	tray.	paper tray. For envelopes,
		transparency film, and labels, feed
		one sheet at a time.
The printer	The interface cable might	Check the interface connection.	Copier*2
does not	not be connected properly.
print.
	The interface cable is	Check the cable with a computer and	–
	defective.	printer which you know work. If
		printing is still not possible, the
		interface cable is defective.
	The port setting is incorrect.	Check the printer settings in the	4
		Windows Control panel to make sure
		that the print job is being sent to the
		correct port (for example, LPT1).
	The TD cartridge or drum	Ensure that the TD cartridge and	–
	cartridge is not installed	drum cartridge are installed properly.
	properly.
	The printer may be	Check the application to make sure	–
	configured incorrectly.	that all the print settings are correct.
	The printer driver may be	Reinstall the printer driver software	4
	incorrectly installed.	and try printing a test page.

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