AMD HD 3800 manual ATI CrossFireX Troubleshooting, The computer does not boot up properly

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Reference

1.Check motherboard manufacturer Web site for SBIOS update.

2.Turn off the on-board video.

The computer does not boot up properly.

Verify that the installation instructions were followed correctly.

Make certain that the graphics card is properly connected to the power supply and the motherboard.

If using Windows operating system, restart your computer in Safe Mode. For information on Safe Mode, consult the Windows documentation.

Check the system configuration utility for interrupt assignments.

The computer boots up but there is no display.

Verify that the monitor is connected properly to the computer and a power supply.

If your motherboard has on-board graphics capabilities, you may need to disable them. Consult your motherboard documentation for more information.

Note: Some manufacturers do not allow the on-board graphics to be disabled or to become the secondary display.

During software installation on a PC with the

Windows Vista OS, the screen goes blank

The software is still installing. Wait 20–30 minutes to make sure the software has finished installing and then restart the computer.

ATI CrossFireX Troubleshooting

Change Motherboard BIOS Settings

Some motherboards may have a system BIOS option to switch between single and dual PCIe slot support. The default setting may be single slot support. Refer to the motherboard’s manual for information to enable dual PCIe slot support.

For more information see the ATI CrossFireX Web page at ati.amd.com/ crossfire.

Use Graphics Cards with Different Amounts of Memory

In some ATI CrossFireX configurations, graphics cards with different amounts of memory can by used; however, restarting your computer is required after enabling ATI CrossFireX. This will cause ATI CrossFireX to reduce the amount of memory on the card with the most amount of memory to match the memory size of the graphics card with the least amount of memory.

Clicking OK to the memory mismatch error message will restart your computer.

ATI Radeon HD 3800 Series

© 2007 Advanced Micro Devices, Inc.

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Contents ATI Radeon HD 3800 Series User GuideDisclaimer Documentation UpdatesTrademarks Product NoticesImportant Safety Instructions Note to CATV system installer ATI CrossFireX ContentsInstallation ReferenceATI Radeon HD 3800 Series Record the Serial and Part Numbers Chapter InstallationInstallation Overview Replacing an Existing CardUninstalling the Old Driver Windows Vista Uninstalling the Old Driver Windows XPInstallation Installing the Graphics Card Installing the ATI Catalyst Software Suite Display Configuration Configure the Display Optionald. Click Extend my Windows desktop onto this monitor Display Adapters Optional AccessoriesATI Radeon HD 3800 series Connections Figure 1-2 ATI Radeon HD 3800 series ConnectionsAdapter Table 1-1 Display Configurations ATI CrossFireX InactiveSupported Display Connections DescriptionATI Radeon HD 3800 Series Chapter ATI CrossFireX Installing ATI CrossFireX Graphics CardsATI CrossFireX Introduction Figure 2-1 ATI CrossFireX Bridge Interconnect Protection Tag Figure 2-2 ATI CrossFireX Installation Enabling ATI CrossFireX4. If your system has more than two ATI CrossFireX-capable graphics cards, the Selecting a Slave GPU dialog appears where you must select the graphics card that will partner with the Master GPU Hardware Chapter ReferenceSystem Requirements ATI CrossFireX RequirementsAccess Route Using ATI Catalyst Control CenterTable 3-1 ATI Catalyst Control Center Access Routes ATI Catalyst Control Center OverviewGraphics Card Installation Troubleshooting TroubleshootingAccessing ATI Catalyst Control Center Help The computer beeps and the boot process stopsThe computer boots up but there is no display ATI CrossFireX TroubleshootingThe computer does not boot up properly During software installation on a PC with the3D Client is Active ATI CrossFireX Disabled After Swapping/Moving CardsCard Reversal Recommended ATI CrossFireX is Currently UnavailableProblem HDTV/HDTV Adapter TroubleshootingTable 3-2 HDTV/HDTV Adapter Troubleshooting Tips Possible SolutionInternational Compliance Information ServiceAccess AvailabilityCE Compliance Information FCC Compliance InformationIndustry Canada Compliance Statement Advanced Micro Devices, IncWaste Electrical and Electronic Equipment WEEE Directive Compliance Electrical SafetyVCCI Class B ITE Compliance Information BSMI Certification Information MIC Certification InformationClass B Equipment Household purpose info/telecommunications equipment