AMD HD 3800 manual Card Reversal Recommended, 3D Client is Active, Screen Rotation is Unavailable

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ATI CrossFireX Troubleshooting

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Note: When disabling ATI CrossFireX you will be given the option to restart your computer to restore the original graphics memory size or continue with the reduced memory size.

Card Reversal Recommended

A recommendation message to reverse the graphics card positions may appear if the master graphics card is not installed into the primary PCIe slot. Although ATI CrossFireX can be enabled, performance may be improved by reversing the graphics cards in the computer.

See your motherboard’s manual to determine which is the primary PCIe slot.

3D Client is Active

You will not be able to start ATI CrossFireX if a 3D application, game, or video playback, such as a DVD movie, is running.

Close all open 3D applications, games, and movie player applications, and then enable ATI CrossFireX.

ATI CrossFireX is Currently Unavailable

This error has occurred because ATI CrossFireX did not correctly detect your graphics hardware or there is a problem with the software.

Check that the graphics cards are installed correctly.

Check that the interconnect cable is installed correctly.

Close all running 3D applications.

Re-install the ATI Catalyst Control Center and drivers.

Screen Rotation is Unavailable

Screen rotation function does not work or is unavailable.

Screen rotation is not an available feature on ATI CrossFireX systems.

Video Displays Flicker During System Startup

This is normal during ATI CrossFireX start-up.

ATI CrossFireX Starts in Software Mode

This is normal when starting up for the first time after installing two ATI CrossFireX graphics cards if neither card is installed in the primary PCI Express® slot. You can change the ATI CrossFireX mode in the ATI Catalyst Control Center.

ATI CrossFireX Disabled After Swapping/Moving Cards

If you change the ATI CrossFireX configuration by moving the graphics cards to different slots on the motherboard, disable ATI CrossFireX and restore factory default settings in ATI Catalyst Control Center first. Once the cards have been

© 2007 Advanced Micro Devices, Inc.

ATI Radeon HD 3800 Series

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Contents User Guide ATI Radeon HD 3800 SeriesProduct Notices Documentation UpdatesTrademarks DisclaimerImportant Safety Instructions Note to CATV system installer Reference ContentsInstallation ATI CrossFireX2007 Advanced Micro Devices, Inc Replacing an Existing Card Chapter InstallationInstallation Overview Record the Serial and Part NumbersInstallation Uninstalling the Old Driver Windows XPUninstalling the Old Driver Windows Vista Installing the Graphics Card Installing the ATI Catalyst Software Suite Configure the Display Optional Display ConfigurationFigure 1-2 ATI Radeon HD 3800 series Connections Display Adapters Optional AccessoriesATI Radeon HD 3800 series Connections d. Click Extend my Windows desktop onto this monitorDescription Table 1-1 Display Configurations ATI CrossFireX InactiveSupported Display Connections Adapter2007 Advanced Micro Devices, Inc ATI CrossFireX Introduction Installing ATI CrossFireX Graphics CardsChapter ATI CrossFireX Figure 2-1 ATI CrossFireX Bridge Interconnect Protection Tag Enabling ATI CrossFireX Figure 2-2 ATI CrossFireX Installation4. If your system has more than two ATI CrossFireX-capable graphics cards, the Selecting a Slave GPU dialog appears where you must select the graphics card that will partner with the Master GPU ATI CrossFireX Requirements Chapter ReferenceSystem Requirements HardwareATI Catalyst Control Center Overview Using ATI Catalyst Control CenterTable 3-1 ATI Catalyst Control Center Access Routes Access RouteThe computer beeps and the boot process stops TroubleshootingAccessing ATI Catalyst Control Center Help Graphics Card Installation TroubleshootingDuring software installation on a PC with the ATI CrossFireX TroubleshootingThe computer does not boot up properly The computer boots up but there is no displayATI CrossFireX is Currently Unavailable ATI CrossFireX Disabled After Swapping/Moving CardsCard Reversal Recommended 3D Client is ActivePossible Solution HDTV/HDTV Adapter TroubleshootingTable 3-2 HDTV/HDTV Adapter Troubleshooting Tips ProblemAvailability ServiceAccess International Compliance InformationAdvanced Micro Devices, Inc FCC Compliance InformationIndustry Canada Compliance Statement CE Compliance InformationVCCI Class B ITE Compliance Information Electrical SafetyWaste Electrical and Electronic Equipment WEEE Directive Compliance Class B Equipment Household purpose info/telecommunications equipment MIC Certification InformationBSMI Certification Information