Adder Technology AdderLink IP manual Getting assistance, Troubleshooting, US +1 888 275

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Further information

This chapter contains a variety of information, including the following:

Getting assistance - see below

Troubleshooting - see right

Appendices

Appendix 1 - Local configuration menus

Appendix 2 - VNC viewer connection options

Appendix 3 - VNC viewer window options

Appendix 4 - Browser viewer options

Appendix 5 - Remote configuration menus

Appendix 6 - Addresses, masks and ports

Appendix 7 - Cable specifications

Appendix 8 - Hotkey sequence codes

Safety information

Warranty

Radio frequency energy statements

Getting assistance

If you are still experiencing problems after checking the list of solutions in the Troubleshooting section then we provide a number of other solutions:

Adder Technology website – www.adder.com

Check the Support section of our website for the latest solutions and driver files.

Email – support@adder.com

Fax in the UK: 01954 780081

in the US: +1 888 275 1117

Phone in the UK: 01954 780044 in the US: +1 888 932 3337

Troubleshooting

Remote network users are unable to contact the AdderLink IP

Check that the correct address is being used by the remote users.

Check the network settings. Check that the users network address has not been excluded in the IP access control section.

If the AdderLink IP is situated behind a firewall, check that the relevant ports are being allowed through the firewall and are being correctly routed.

Check the front panel indicators, the LNK indicator should be on. If the network link is a 100Mbps connection, the 100 indicator should also be on.

The remote cursor is not correctly responding to my mouse movements

Recalibrate the mouse. When doing so, ensure that the host system does not have mouse cursor trails enabled and that the top left corner of the screen is clear of application windows.

When logging on using VNC viewer, I cannot enter a username

Either, the VNC viewer is an old version (download a new one) or only the admin user has been configured on the AdderLink IP.

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Contents  AdderLink IPContents Index Local user Four simultaneous remote usersModem/ISDN port IP network/InternetAdderView IP features front and rear     What’s in the box What you may additionally needSingle unit rack brackets MountingDouble unit rack brackets  Connections Host computer or KVM switchIP network port Local keyboard, video monitor and mouseTo connect a local keyboard, video monitor and mouse To connect the IP network portTo connect the power supply Power supply connectionModem/ISDN port To connect a modem or Isdn portTo connect and address the switch boxes Power control portPart 1 Local configuration Initial configurationPart 1 Local configuration Part 2 Remote configurationAdmin password To perform the initial local configurationTime and Date EncryptionAdderLink IP encryption settings Encryption settingsViewer encryption settings EncryptionTo restore mouse operation when hot plugging Which restore setting do I use?Hot plugging and mouse restoration Recognising an IntelliMouse-style mouseAdderLink IP asks for an unknown admin password Resetting the configurationTo invoke a configuration reset by switch AdderLink IP does not display the configuration sequenceTo perform the remote configuration Part 2 Remote configurationPort settings Networking issuesPositioning AdderLink IP in the network Placing AdderLink IP behind a firewallTo discover a DHCP-allocated IP address AddressingDNS addressing Firewall/router addressPlacing AdderLink IP alongside the firewall Ensuring sufficient securityPorts Power control sequences Power switching configurationTo configure the power sequences for each host computer To control two or more ports simultaneouslyTo perform a flash upgrade Performing a flash upgradeConfigure network option Important Wait until the upgrade is completeLocal connection Connecting to the AdderLink IPTo make a local connection To view the local control menuTo avoid the ‘hall of mirrors’ effect Remote connectionsTo connect using your Web browser To connect using the VNC viewerRemote connection by VNC viewer Remote connection by Web browserUsing the viewer window When using the viewer windowMenu bar Mouse pointers ConfigureHost selection To select a hostPower control Access mode shared/privateAuto calibrate Re-synchronise mouseControls Phase Setting the Threshold manuallyContrast  Connecting via dial up modem or Isdn link Downloading VNC viewer from the AdderLink IPIf you need to enter a port number Supported web browsers Viewer encryption settingsWindows LinuxWhen logging on using VNC viewer, I cannot enter a username TroubleshootingGetting assistance US +1 888 275To access the local configuration menus Appendix 1 Local configuration menusUnit configuration Network configuration Modem configuration To reset the AdderLink IP configuration Reset configurationClear IP access control What is IP access control?To clear IP access control Colour/Encoding Appendix 2 VNC viewer connection optionsAuto select Preferred encodingMisc InputsReload defaults DefaultsSave as defaults Save configuration file asAppendix 3 VNC viewer window options Appendix 4 Browser viewer options Encoding and colour levelSecurity Appendix 5 Remote configuration menus To access the remote configuration menusMain configuration menu Logged on users User accounts Hardware Version Screensaver timeoutFirmware Version Host Keyboard LayoutIdle timeout Advanced unit configurationProtocol timeout Force VNC protocolIP access control IP network maskIP gateway To define a new IP access control entry Setting IP access controlTo reorder access control entries To edit/remove access control entriesSerial port configuration Power control portModem port To create a new host entry Host configurationTo copy and paste the log Logging and statusOccurred Click to clear All log entries Refresh ListAppendix 6 Addresses, masks and ports IP addressesNet masks Inside a bit-wise and function Net masks the binary explanationBinary equivalent Binary octet afterSingle locations Calculating the mask for IP access controlAll locations Address rangesSecurity issues with ports PortsRouter/firewall address Appendix 7 Cable and connector specifications AdderLink IP to power switch cableRS232 serial mouse to PS/2 converter cable Appendix 8 Hotkey sequence codes Warranty Safety informationOther products in the Adder range Radio Frequency Energy European EMC directive 89/336/EECFCC Compliance Statement United States United States of America Index 

AdderLink IP specifications

Adder Technology's AdderLink IP is a cutting-edge solution designed to extend and manage KVM (Keyboard, Video, Mouse) signals over IP networks. This innovative technology facilitates the remote access and control of computers and servers, making it an essential tool for organizations that require efficient management of their IT resources.

One of the main features of AdderLink IP is its ability to transmit high-resolution video signals with minimal latency. Supporting resolutions up to 4K at 60Hz, it ensures that users experience clarity and responsiveness that is comparable to direct connections. This capability is crucial for industries such as broadcasting, media production, and any environment where graphics-intensive applications are commonplace.

The AdderLink IP employs advanced digitization techniques to ensure high-quality video transmission over standard IP networks. Its use of H.264 video compression allows for efficient bandwidth usage while maintaining image integrity. With this feature, users can easily adapt to various network conditions without compromising performance.

Another standout characteristic is the support for real-time remote access through a web browser, allowing users to connect to their systems from virtually anywhere in the world. Whether for troubleshooting, maintenance, or system management, the AdderLink IP empowers IT professionals with the flexibility they need to perform their duties effectively. The built-in security protocols ensure that access is both secure and reliable.

Moreover, AdderLink IP is designed to be user-friendly. Configuration and management can be performed via an intuitive web interface, simplifying the setup process for users of all technical skill levels. Compatibility with a range of operating systems and devices further enhances its versatility.

Furthermore, the system supports multi-user access, enabling multiple operators to connect to the same devices simultaneously without conflicts. This functionality is particularly useful in collaborative environments where teams need concurrent access to critical systems.

In summary, Adder Technology's AdderLink IP stands out as a robust solution for KVM over IP needs. With its high-quality video transmission, real-time remote access, ease of use, and enhanced security features, it enables organizations to effectively manage their IT infrastructure, thereby boosting productivity and operational efficiency. As the demand for remote access increases, AdderLink IP remains a pivotal component in the evolution of IT management solutions.