3Com NJ240FX manual Contact Us

Obtaining Support

users will need to apply for a user name and password. A link to software downloads can be found from this http://eSupport.3com.com/ page, or located from the www.3Com.com home page.

Software Upgrades are the software releases that follow the software version included with your original product. In order to access upgrades and related documentation you must first purchase a service contract from 3Com or your reseller.

Contact Us

3Com offers telephone, e-mail and internet access to technical support and repair services. To access these services for your region, use the appropriate telephone number, URL or e-mail address from the list below. You will find a current directory of support telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other service benefits, you must first register your product at

http://eSupport.3com.com/

When you contact 3Com for assistance, please have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including rev level

■Diagnostic error messages

■Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return authorization number (RMA). Products sent to 3Com, without authorization numbers clearly marked on the outside of the package, will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at

http://eSupport.3com.com/

First time users will need to apply for a user name and password.

These numbers are correct at the time of publication. Find a current directory of support telephone numbers posted on the 3Com web site at

http://csoweb4.3com.com/contactus/

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