3Com 4210 52-PORT, 4210 PWR 18-PORT, 4210 9-PORT, 4210 PWR 26-PORT manual Country Telephone Number

Page 61

Contact Us 61

When you contact 3Com for assistance, please have the following information ready:

■Product model name, part number, and serial number

■A list of system hardware and software, including revision level

■Diagnostic error messages

■Details about recent configuration changes, if applicable

To send a product directly to 3Com for repair, you must first obtain a return materials authorization number (RMA). Products sent to 3Com without authorization numbers clearly marked on the outside of the package will be returned to the sender unopened, at the sender’s expense. If your product is registered and under warranty, you can obtain an RMA number online at http://eSupport.3com.com/. First-time users must apply for a user name and password.

Telephone numbers are correct at the time of publication. Find a current directory of 3Com resources by region at: http://csoweb4.3com.com/contactus/

Country	Telephone Number	Country	Telephone Number

Asia, Pacific Rim — Telephone Technical Support and Repair
Australia	1800 075 316	Philippines	1800 144 10220 or
Hong Kong	2907 0456		029003078
India	000 800 440 1193	PR of China	800 810 0504
Indonesia	001 803 852 9825	Singapore	800 616 1463
Japan	03 3507 5984	South. Korea	080 698 0880
Malaysia	1800 812 612	Taiwan	00801 444 318
New Zealand	0800 450 454	Thailand	001 800 441 2152

Pakistan Call the U.S. direct by dialing 00 800 01001, then dialing 800 763 6780

Sri Lanka Call the U.S. direct by dialing 02 430 430, then dialing 800 763 6780

Vietnam Call the U.S. direct by dialing 1 201 0288, then dialing 800 763 6780

You can also obtain non-urgent support in this region at this email address apr_technical_support@3com.com Or request a return material authorization number (RMA) by FAX using this number: +61 2 9937 5048, or send an email at this email address: ap_rma_request@3com.com

Europe, Middle East, and Africa — Telephone Technical Support and Repair

From anywhere in these regions not listed below, call: +44 1442 435529

From the following countries, call the appropriate number:

Image 61

Contents 3Com Switch 4210 Family United States Government Legend 3Com Corporation Campus Drive Marlborough, MA USAContents Regulatory Notices Obtaining Support for Your 3COM ProductsAbout this Guide Related Documentation Description of their features Wire-speed Layer 2 switchingProduct Introduction OverviewSwitch 4210 9-port PWR Front panel Introduction to Switch 4210 Family PWR SwitchesRear panel Power systemSide panel Cooling systemFront panel of a Switch 4210 18-port PWR Shows the front panel of the Switch 4210 26-port PWR model AC input Switch 4210 26-port PWR units support AC input or DC inputDC input-Rated voltage range -52 VDC to -56 VDC Front Panel LEDs Power LED10/100BASE-TX Autosensing Ethernet Port Status LED Mbps Uplink Port Status LEDThis section describes each Switch 4210 Family model Introduction to the Switch 4210 Family Non-PWR ModelsSwitch 4210 9-port Front panel Panel StatusSwitch 4210 18-port Front panel Switch 4210 cools off naturallySwitch 4210 18-port model’s rear panel Switch 4210 26-port Front panelSwitch 4210 26-port rear panel Switch 4210 52-port Front PanelDescribes the 10/100Base-TX autosensing port’s Link/Act LED Port LEDDescribes the Speed LED on the 10/100Base-TX port Technical specifications for the Switch Technical SpecificationsSwitch Model Port PWR Earthing Lead Technical specifications for the Switch 4210 PWR modelsSFP modules supported by the Switch SwitchSFP Modules Supported forProduct Introduction Installing the Switch Installing the Switch Mount the front bracket to the device Screw Front Installing the switch in a 19-inch rackInstallation completed Sequence Power-upReady for operation 4210Redundant Power Supply Connecting a52 for a list of suggested solutions PWR LED ColorsSystem Switch 4210 Circuit Breaker and Cable Ratings Power AvailabilityRectifiers No Rectifier Redundancy +1 RectifierRPS Connection to the Switch Using Power over EthernetRJ-45 Signal Direction DB9 console ConnectingConsole Cable Terminal, as shown in FigureGND RXD DSR CTS Installing the Switch Managing Your Switch User View Methods of Managing a SwitchSystem View Refer to Setting Up Snmp Management on Setting Up YourConfigured IP information Need toSnmp Configuring IP ManuallyAutomatically Configuring the IP Address using Dhcp Viewing Configured IPAutomatically InformationUser View Login Connecting to Console Port Manually Configuring IP InformationYou can manually configure the switch IP information by Connecting the Workstation to the SwitchOnce you have logged in you are automatically in User View Setting Up the Switch with IP InformationPrerequisites Using the Web Interface Enter the system-viewcommand and Enter Using Command Line Interface using TelnetManagement Where xxx.xxx.xxx.xxx is the IP address of the switchConsole Port Connection Network TelnetManagement using Setting Up CommandSetting Up Web Line InterfaceString is private Setting Up SnmpNew community string up to 32 characters String to be removedPasswords Default UsersDefault Users User Default Name Password Access LevelProblem Solving Indicated by LEDs Solving ProblemsSolving Hardware ProblemsError message indicating that the SFP transceiver is faulty Solving Communication ProblemsIP Addressing How do you obtain a registered IP Address?Solving Fabric Formation ProblemsProblem Solving Null Modem Cable PIN-OUTSPC-AT Serial Cable RJ-45 to RS-232 25-pin10/100 and 1000BASE-T RJ-45 connections Ethernet Port RJ-45 Pin AssignmentsPin assignments Obtaining Support for Your 3COM Products Contact Us Available for purchase from your 3Com resellerTelephone Technical Support and RepairCountry Telephone Number US and Canada Telephone Technical Support and Repair Latin America Telephone Technical Support and Repair3Com Network 3COM Network ManagementSupervisor DirectorAppendix C 3COM Network Management Management Suite 3Com EnterpriseIntegration Kit with HP OpenViewAppendix C 3COM Network Management Important Safety Information Safety InformationWichtige Sicherheitsinformationen ’information de Sécurité ImportanteInformación de Seguridad Importante Appendix D Redundant Power Supply Safety Information Importanti Informazioni di Sicurezza Ważne informacje o zabezpieczeniachAppendix D Redundant Power Supply Safety Information Regulatory Notices How to identify and resolve radio-TV interference problemsAppendix D Redundant Power Supply Safety Information