Rose electronic CrystalView Plus Service Information, Maintenance and Repair, Technical Support

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SERVICE and SUPPORT

Service Information

Maintenance and Repair

This Unit does not contain any internal user-serviceable parts. In the event a Unit needs repair or maintenance, you must first obtain a Return Authorization (RA) number from Rose Electronics or an authorized repair center. This Return Authorization number must appear on the outside of the shipping container.

See Limited Warranty for more information.

When returning a Unit, it should be double-packed in the original container or equivalent, insured and shipped to:

Rose Electronics Attn: RA__________

10707 Stancliff Road Houston, Texas 77099 USA

Technical Support

If you are experiencing problems, or need assistance in setting up, configuring or operating your CrystalView Plus, consult the appropriate sections of this manual. If, however, you require additional information or assistance, please contact the Rose Electronics Technical Support Department at:

Phone: (281) 933-7673

E-Mail: TechSupport@rose.com

Web: www.rose.com

Technical Support hours are from: 8:00 am to 6:00 pm CST (USA), Monday through Friday.

Please report any malfunctions in the operation of this Unit or any discrepancies in this manual to the Rose Electronics Technical Support Department.

30CRYSTALVIEW PLUS INSTALLATION AND OPERATIONS MANUAL

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Contents CrystalView Plus Limited Warranty FCC/IC STATEMENTS, EU Declaration of Conformity Page Table of Contents Figures Introduction DisclaimerSystem introduction Features Package contents CompatibilityRose Electronics web site About this manual Models Single video Local modelsSingle video Remote models Rear RemoteRear remote with serial/audio DB9MDual video local models Rear LocalDB25F Rear Local with serial/audioDual video remote models Dual video Remote modelsQuad video remote models Quad video Remote modelsCables CablesDo not Install the MIC Jumper Serial cableAudio cable Installation InstallationConnecting the cables Local KVM access modelsLocal unit to CPU cabling Serial/audio modelsDo not Install the MIC Jumper if Using a Powered Microphone Remote unit to KVM station cablingLocal unit to Remote unit cabling Serial portDual Video cabling Dual video cablingRemote unit to KVM station cabling Quad Video Remote Unit cabling Connecting to a Rose KVM switch Applying powerAll models Keyboard Commands Keyboard commandsCommand Key Sequence Keyboard command descriptions Exit Command mode and save EscExit Command mode without saving L-Shift + ESC Select Channel 1Reset EQ & Delay values L-Ctrl + Home Next Assisted EQ setting L-Ctrl + PgUpPrevious Assisted EQ setting L-Ctrl + PgDn Increase RED delay R + R-ArrowToggle RED delay L-Ctrl + R Toggle Green delay L-Ctrl + GToggle Blue delay L-Ctrl + B Increase LF EQ Course L + Up ArrowLocal unit Keyboard commands Dual local model only Reset keyboard and mouse F1Reset to factory defaults L-Ctrl + F9 Toggle Unit Private Mode Scroll LockReset the local keyboard and mouse Send Null mouse byteVideo Adjustments Adjusting the videoRED Green Blue HF / LF adjustment guide Blue KVM Switching Private mode Dual access models onlyOperating Instructions Operating instructions- All unitsTroubleshooting TroubleshootingKeyboard error on boot-up No sound at the Remote Units speakers or headphonesOnly video is required, but no picture appears System does not detect a PS/2 mouseService Information Maintenance and RepairTechnical Support Safety SafetySafety and EMC Regulatory Statements GroundingServicing Appendix A. General specifications AppendicesCrystalview Plus Installation and Operations Manual Appendix B. Parts and cables Part Number DescriptionAppendix C. Rack mount instructions Appendix D. Rack mount illustration Appendix E. Quick Installation/Setup Guide Crystalview Plus Installation and Operations Manual Crystalview Plus Installation and Operations Manual Page Stancliff Road Houston, Texas Phone 281

CrystalView Plus specifications

The Rose Electronic CrystalView Plus is a state-of-the-art KVM (Keyboard, Video, Mouse) switch that is designed to streamline the control of multiple computers from a single workstation. This sophisticated device is particularly beneficial in environments such as data centers, control rooms, and server management operations, where efficiency and space utilization are paramount.

One of the standout features of the CrystalView Plus is its ability to support a wide range of platforms, including Windows, macOS, and Linux. This versatility means that users can seamlessly switch between different systems without the need for additional adapters or cables. The CrystalView Plus also supports multiple video resolutions up to 4K, ensuring high-quality visuals that enhance the user experience, especially for those working with graphics-intensive applications.

The CrystalView Plus employs advanced technologies to ensure reliability and performance. With its innovative autosensing technology, the device automatically detects connected computers and optimally configures the necessary settings, making it user-friendly even for those who are not technically inclined. Additionally, the KVM switch features a hotkey switching function that allows users to toggle between computers quickly and efficiently, saving valuable time during critical tasks.

The device is built with robust construction that ensures durability and longevity in demanding environments. Its compact design allows for easy integration into existing setups, minimizing the footprint without compromising on functionality. With support for both USB 2.0 and USB 3.0 devices, users can conveniently connect peripherals such as external hard drives, printers, and scanners, enhancing productivity by allowing access to various resources from one central location.

Security is another critical aspect of the CrystalView Plus, as it isolates computer systems from each other, preventing unauthorized access and potential data breaches. This feature is incredibly important in sensitive environments where data integrity and confidentiality are crucial.

In terms of connectivity, the CrystalView Plus includes multiple input/output options and supports both VGA and HDMI connections, catering to a range of user needs. The intuitive LED indicators provide real-time status updates for connected systems, allowing users to monitor their setup at a glance.

In summary, the Rose Electronic CrystalView Plus KVM switch stands out due to its user-friendly design, high compatibility with various operating systems, superior video quality, and robust security features. This makes it an ideal solution for anyone looking to enhance their operational efficiency in managing multiple computer systems.