StorCase Technology DE100i-A100 Warranty Claim Requirements, Free Technical Support, Disclaimers

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Warranty Claim Requirements

To obtain warranty service, the defective product must be returned to your local authorized StorCase dealer or distributor, or, with prior StorCase approval, to the StorCase factory service center.

For defective products returned directly to StorCase, a Return Material Authorization (“RMA”) number must be obtained by calling StorCase Customer Service at (714) 445-3455. The RMA number must be prominently displayed on the outside of the return package. Shipments must be freight-prepaid and insured, and must include the product serial number, a detailed description of the problem experienced, and proof of the original retail purchase date. Products must be properly packaged to prevent damage in transit. Damage resulting from improper packaging will not be covered by this warranty. The StorCase factory service center is located at 17650 Newhope Street, Receiving Dock, Gate #4, Fountain Valley, CA 92780, U.S.A.

Free Technical Support

StorCase provides free technical support. If you experience any difficulty during the installation or subsequent use of a StorCase product, please contact StorCase’s Technical Support Department prior to servicing your system. This warranty covers only repair or replacement of defective StorCase products, as described above. StorCase is not liable for, and does not cover under warranty, any costs associated with servicing and/or installation of StorCase products.

StorCase Technical Support can be reached in the U.S. at (714) 438-1858 or toll-free at (888) 435-5460 (U.S. and Canada only). StorCase European Technical Support can be reached in the U.K. at +44 (0) 1932 738900.

Disclaimers

The foregoing is the complete warranty for the products identified above and supersedes all other warranties and representations, whether oral or written. StorCase expressly disclaims all warranties for the identified products, which are not stated herein, including, to the extent permitted by applicable law, any implied warranty of merchantability or fitness for a particular purpose. In no event will StorCase be liable to the purchaser, or to any user of a StorCase product, for any damages, expenses, lost revenues, lost savings, lost profits, or any other incidental or consequential damages arising from the purchase, use or inability to use a StorCase product, even if StorCase has been advised of the possibility

of such damages.

Copyright © 2005 StorCase Technology. All rights reserved. All registered trademarks are the property of StorCase Technology. All other logos and trademarks are properties of their respective companies.

DE100i-A100 User's Guide - Rev. C02

StorCase Technology, Inc.

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Contents Data Express DE100i-A100 Data Express DE100i-A100 Limited Warranty Duration of WarrantyWarranty Claim Requirements Free Technical SupportDisclaimers Such damagesDeclaration of Conformity Table of Contents List of Figures List of TablesSerial Numbers Packaging InformationReceiving Frame Drive Carrier Package Contents General Description DE100i-A100 Receiving Frame and CarrierReceiving Frame Front Panel Receiving Frame Front PanelReceiving Frame Rear Panel Receiving Frame Unit ID Number and Activity DisplayReceiving Frame Rear Panel Installation Installing the Drive into the CarrierInstallation Drive Installation AssemblyInstalling the Receiving Frame Slave Drive SelectSelecting the Unit ID Number Receiving Frame Mounting HolesUnit ID Select Switch Location Unit ID Select Switch Settings Unit ID Select Switch SettingsConnector J2 AT/IDE Interface Signals PinAppendices Appendix a Specifications/Dimensions Environmental Specifications Operating StoragePhysical Specifications Carrier Receiving Frame Electrical SpecificationsAppendix a Specifications/Dimensions Appendix B Attaching the ON/OFF Key Figure B-1 Attaching the ON/OFF KeyAppendix C Optional Accessories Carrying CaseDrive Cover Drive PlugSolenoid Drive Lock Figure C-4 Solenoid MechanismReaders Comments S I N E S S R E P LY M a I L