Troubleshooting
The computer is turned on but not responding
If the computer is turned on, but not responding to software or keyboard commands, turn off the computer by using the standard shutdown procedure:
1.Save your work and close all open applications.
2.Shut down the computer through the operating system by selecting Start > Turn Off Computer > Turn Off.
✎If you have been registered to a network domain, the button you click will be called Shut Down instead of Turn Off Computer.
If you are unable to shut down the computer with these procedures, try the following emergency procedures in the sequence provided:
ÄCAUTION: Emergency shutdown procedures result in the loss of unsaved information.
1.Press ctrl+alt+delete. Then, select Shut Down > Turn Off.
2.Press and hold the power button for at least 5 seconds.
3.Disconnect the computer from external power and remove the battery.
Getting Started |