Swann 410769-001 manual Help and Support Center

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Troubleshooting

Help and Support Center

If the preceding questions and solutions did not address your problem, access the Help and Support Center by selecting Start > Help and Support. In addition to providing information about your operating system, the Help and Support Center provides

■� Information about the computer, such as model and serial number, installed software, hardware components, and specifications.

■� Answers to questions about using the computer.

■� Product information to help you learn to use the computer and operating system features.

■� Updates for the operating system, device drivers, and software provided on the computer.

■� Checkups for computer functionality.

■� Automated and interactive troubleshooting, repair solutions, and system recovery procedures.

■� Links to community forums of IT experts.

Getting Started�

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Contents Getting Started Page Contents Troubleshooting Index Identify required hardware First-time setupComponent Refer to Appendix C, Backup and recovery, for instructions Set up the computerInsert the battery Connect the computer to external power First-time setup Turn on the computer First-time setup Set up the software Create recovery discs recommended Install additional hardware and software Identify and install hardwareNext steps Computer includes software that may be Locate and install softwareProtect the computer Protect the computer from virusesProtect your system files Protect your privacy Protect the computer from power surgesUse the computer safely Next steps Connect to a computer network Locate the user guides Update your softwareTurn off the computer correctly Troubleshooting resources TroubleshootingComputer is unable to start up Quick troubleshootingComputer screen is blank Software is functioning abnormally Computer is turned on but not responding Computer is unusually warm An external device is not working Home wireless network connection is not working Help and Support Center Prepare to contact Customer Care Customer CareContact Customer Care by e-mail or telephone Getting Started Top components Keys Pointing devices Rear components Front componentsRight-side components Left-side components Bottom components Choose an ISP Connect to the Internet from your homeUse the New Connection Wizard Choose the type of Internet connection Backup and recovery Safeguard your dataBack up the system Back up specific files or folders Back up the entire system Click Next to back up your entire hard drive Back up modifications made to the systemClick Expert Mode Click Schedule Backups Schedule backupsRecover the system Create recovery discs recommended Click Factory image recovery discs, and then click Next Performing a recovery from the recovery discs Perform a recoveryBackup and recovery Operating environment SpecificationsRated input power Index Windows applications A-3 Windows logo A-3 Index-3 Regulatory, Safety, and Envi ronmental Notices Index-5