Seagate DB35.4 Seagate Technology support services, Internet, Presales Support, Technical Support

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5.0Seagate Technology support services

Online services

Internet

For information regarding Seagate products and services, visit www.seagate.com. Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/support/service/index.html

mySeagate

my.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to manage their Seagate account functions. Submit pricing requests, orders and returns through a single, password-protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as product availability and compatibility.

Technical Support

Seagate technical support is available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration information and your “ST” model number available.

SeaTDD(+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

DB35.4 Series SATA Product Manual, Rev. C

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Image 37 Contents
ST3250310CS DB35.4 Series SataRevision Date Revision historyContents DB35.4 Series Sata Product Manual, Rev. C List of Figures Page Introduction About the Serial ATA interface Specification summary tables Drive specificationsDrive specification ST3250310CS Drive specifications summary for 250 Gbyte modelDB35.4 Series Sata Product Manual, Rev. C LBA mode Default logical geometryFormatted capacity Recording and interface technologySeek time Physical characteristicsStart/stop times Typical seek times msec Read WritePower specifications Conducted noise Typical current profilesVoltage tolerance Active mode Power-management modesIdle mode Sleep modeEnvironmental specifications Operating vibration VibrationNonoperating vibration Acoustics emissions Drive A-weighted Sound Power Levels SWL, BAElectromagnetic immunity Test for Prominent Discrete Tones PDTsReliability Safety certificationAgency certification Annualized Failure Rate AFRAustralian C-Tick N176 Korean RRLFCC verification Corrosive environment Environmental protectionChina Restriction of Hazardous Substances RoHS Directive Handling and static-discharge precautions Configuring and mounting the driveSerial ATA cables and connectors Configuring the driveDrive mounting Mounting dimensionsDB35.4 Series Sata Product Manual, Rev. C Hot-Plug compatibility Serial ATA Sata interfaceSerial ATA connector pin definitions Serial ATA device plug connector pin definitionsSignal Pin Function DefinitionSupported ATA commands Supported ATA commandsCommand name Command code in hex F4H Word Description Value Identify Device commandXx07H 129 Seagate-reserved Bit Word Description if bit is set to Bit WordSet Features command values Set Features commandA.R.T. commands 3 S.M.A.R.T. commandsCode in features register A.R.T. command Internet Seagate Technology support servicesPresales Support Technical SupportData Recovery Services Authorized Service Centers Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Index ITE Page DB35.4 Series Sata Product Manual, Rev. C Page Seagate Technology LLC