Seagate ST93015A Seagate Technology support services, Internet MySeagate Reseller.seagate.com

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5.0Seagate Technology support services

Online Services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.

Presales Support: www.seagate.com/support/email/email_presales.html or DiscPresales@Seagate.com

Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface—anytime, anywhere in the world.

reseller.seagate.com

reseller.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the benefits or to register, go to reseller.seagate.com, any time, from anywhere in the world.

Automated Phone Services

SeaFONE® (1-800-SEAGATE)is the Seagate toll-free number (1-800-732-4283) to access our automated self-help and directory assistance for Seagate support services. Using a touch-tone phone, you can find ser- vice and support phone numbers for disc drives 24 hours daily. International callers can reach this service by dialing +1-405-324-4770.

Presales, Technical Support and Warranty Service

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support ser- vices department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration informa- tion and your drive’s “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

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Contents Momentus Page Momentus Page Rev. a 05/03/2004 All Revision status summary sheetRevision Date Sheets Affected Page Contents Momentus 42 Product Manual, Rev. a List of Figures Viii Momentus 42 Product Manual, Rev. a Momentus 42 disc drive IntroductionMomentus 42 Product Manual, Rev. a Specification summary Drive specificationsSpecifications Drive specification ST94019A ST93015A ST92014ASpecifications LBA mode Default logical geometryFormatted capacity Physical organizationTechnology Specification Physical characteristicsRecording and interface technology Time to ready Seek timeTypical seek times msec Read Write Time to ready Typical MaxPower specifications Conducted noise Typical current profileVoltage tolerance Power management modes Power-management modesActive mode Idle modeEnvironmental specifications Operating shock ShockNonoperating shock VibrationElectromagnetic immunity AcousticsDrive level acoustics Electromagnetic immunityMeasurement type Specification Safety certificationReliability Agency certificationAustralian C-Tick N176 Korean RRLFCC verification Momentus 42 Product Manual, Rev. a Handling and static discharge precautions Configuring and mounting the driveJumper settings Master/slave configurationCable-select option Drive mountingConnector signals ATA interface signals and connector pinsConnector Cable Signal Name Contact Conductor Cable Connector Conductor Contact Signal NameSupported commands Supported ATA commandsCommand name Command code in hex ATA-standard commands ATA-standard power-management commands Command name Command code in hexATA-standard security commands Word Description Value Identify Device commandXxxxH Description if bit is set to Bit Features register values Set Features commandSupported S.M.A.R.T. commands 4 S.M.A.R.T. commandsCode in features register A.R.T. command Internet MySeagate Reseller.seagate.com Seagate Technology support servicesPresales Support Technical SupportAuthorized Service Centers Warranty ServiceAmericas +1-405-324-47301 +1-405-324-4704 Call Center Toll-free Direct dialAmericas SEAGATE2 +1-405-324-47003 +1-405-324-4702 Call Center Toll-free Direct dial FAX / InternetCall Center Presales and Technical Support Warranty Service FAX Services-All Europe toll callToll-Free Support Numbers Asia/Pacific Support Services Momentus 42 Product Manual, Rev. a Numerics IndexPage Page Momentus 42 Product Manual, Rev. a Page Seagate Technology LLC
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