Seagate ST31000528AS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate war- ranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery ser- vices labs are currently located throughout the world. Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx.

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. See www.seagate.com for the service center near you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-0143	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

36	Barracuda 7200.12 Serial ATA Product Manual, Rev. B

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Contents Barracuda 7200.12 Serial ATA Revision history Revision Date Sheets affected or commentsContents Barracuda 7200.12 Serial ATA Product Manual, Rev. B List of Figures Page Introduction About the Serial ATA interface Drive specifications Drive specifications summary for 1000 and 750 Gbyte models Will display the warranty information for your drive Drive specifications summary for 500 Gbyte models Tem will display the warranty information for your drive Drive specifications summary for 250 Gbyte models Will display the warranty information for your drive Formatted capacity Default logical geometryLBA mode Cylinders Read/write heads Sectors per track 16,383Physical characteristics Recording and interface technologyTypical seek times msec Read Write Seek timeStart/stop times 750 GB models 500, 320, 250 and 160 GB modelsPower specifications Idle mode Power-management modesActive mode Sleep modeEnvironmental specifications Nonoperating shock 750 GB models ShockOperating shock 500, 320, 250 and 160 GB modelsFluid Dynamic Bearing FDB motor acoustics AcousticsElectromagnetic immunity Test for Prominent Discrete Tones PDTsAgency certification Safety certificationReliability Electromagnetic compatibilityKorean RRL Australian C-Tick N176FCC verification Environmental protection Corrosive environmentConfiguring and mounting the drive Handling and static-discharge precautionsConfiguring the drive Serial ATA cables and connectorsMounting dimensions 1000 and 750 GB models Drive mountingMounting dimensions 500, 320, 250 and 160 GB models Serial ATA Sata interface Hot-Plug compatibilitySignal Serial ATA device plug connector pin definitionsSerial ATA connector pin definitions Pin Function DefinitionSupported ATA commands Supported ATA commandsCommand name Command code in hex F3H Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordShall be cleared to Set Features command Set Features command values3 S.M.A.R.T. commands M.A.R.T. commandsCode in features register A.R.T. command Seagate Technology support services Presales SupportTechnical Support Warranty Service Data Recovery Services Authorized Service CentersData Recovery Services Call Center Toll-free Direct dial Index ITE Page Barracuda 7200.12 Serial ATA Product Manual, Rev. B Page Seagate Technology LLC