Seagate ST3146954FC Seagate Technology support services, Online services, Seagate Service Centers

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10.0Seagate Technology support services

10.0Seagate Technology support services

Online services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your questions.

Presales Support: www.seagate.com/support/email/email_presales.html or Presales@Seagate.com

Technical Support: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com

mySeagate

my.seagate.com is the industry’s first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface—anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

Seagate Service Centers

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system, as well as drive availability and compatibility.

Technical Support

If you need help installing your drive, consult your system's documentation or contact the dealer's support ser- vices department for assistance specific to your system. Seagate technical support is also available to assist you online at support.seagate.com or through one of our call centers. Have your system configuration informa- tion and your drive’s “ST” model number available.

SeaTDD™ (+1-405-324-3655)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist during normal business hours for the call center in your region.

Cheetah 15K.4 FC Product Manual, Rev. B

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Contents ST3146954FC ST373554FC ST336854FC Cheetah 15K.4 FCPage ST3146954FC ST373554FC ST336854FC March Rev. B Draft Revision status summary sheetRev. A 07/15/05Page 6.0 Physical/electrical specifications Contents4.0 Performance characteristics 5.0 Reliability specifications7.0 Defect and error management 8.0 Installation9.0 Interface requirements 10.0 Seagate Technology support services Cheetah 15K.4 FC Product Manual, Rev. B List of Figures Page Figure 1. Cheetah 15K.4 FC family disc drive 1.0 ScopeCheetah 15K.4 FC Product Manual, Rev. B 2.1.1.1 Electromagnetic susceptibility 2.0 Applicable standards and reference documentation2.1 Standards 2.1.1 Electromagnetic compatibilityKorean MIC 2.1.2 Electromagnetic complianceElectromagnetic compliance for the European Union Australian C-TickSpecification for Acoustic Test Requirement and Procedures 2.2 Reference documentsFibre Channel Interface Manual Cheetah 15K.4 FC Product Manual, Rev. B 3.0 General description 3.2 Media description 3.1 Standard features3.5.1 Programmable drive capacity 3.3 Performance3.4 Reliability 3.5 Formatted capacities3.6 Factory-installed accessories 3.7 Factory-installed options3.8 User-installed accessories 4.2.1 Access time 4.0 Performance characteristics4.1 Internal drive characteristics 4.2 Seek performance characteristics4.4 Prefetch/multi-segmented cache control 4.2.2 Format command execution time minutesGeneral performance characteristics 4.3 Start/stop time4.5 Cache operation 4.5.2 Prefetch operation 4.5.1 Caching write dataCheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B 5.1.2 Unrecoverable Errors 5.0 Reliability specifications5.1 Error rates 5.1.1 Recoverable Errors5.2.2 Preventive maintenance 5.2 Reliability and service5.1.3 Seek errors 5.1.4 Interface errors5.2.3 Hot plugging the drive 5.2.4 S.M.A.R.TControlling S.M.A.R.T On-line only delay Fully-enabled delayPerformance impact Maximum processing delay5.2.6.1 DST failure definition Parameter CodeDescription 5.2.6 Drive Self Test DST5.2.6.2.3 Short and extended tests 5.2.6.2.1 State of the drive prior to testing5.2.6.2 Implementation 5.2.6.2.2 Invoking DSTShipping 5.2.7 Product warranty5.2.6.2.4 Log page entries 5.2.6.2.5 AbortProduct repair and return information 6.0 Physical/electrical specifications 6.1 AC power requirements6.2 DC power requirements 3 See +12V current profile in Figure 6.2.3 Current profiles General DC power requirement notes6.2.2 Power sequencing 6.2.1 Conducted noise immunityFigure 3. Typical ST3146954FC drive, 2 Gbit, +5V current profile Figure 2. Typical ST3146954FC drive, 2 Gbit, +12V current profileFigure 5. Typical ST373554FC drive +5V current profile Figure 4. Typical ST373554FC drive +12V current profileFigure 7. Typical ST336854FC drive +5V current profile Figure 6. Typical ST336854FC drive +12V current profileST3146954FC 6.3 Power dissipationPower watts ST373554FCST336854FC 6.4 Environmental limits 6.4.1 Temperature a. Operating6.4.2 Relative humidity 6.4.3 Effective altitude sea level a. Operating 6.4.4 Shock and vibration6.4.4.1 Shock Figure 12. Recommended mounting Packaged/product weightPackage size Drop height6.4.7 Electromagnetic susceptibility 6.4.5 Air cleanliness6.4.4.2 Vibration a. Operating-normal 6.4.6 AcousticsFigure 13. Mounting configuration dimensions 6.5 Mechanical specifications7.0 Defect and error management 7.1 Drive internal defects/errors7.2 Drive error recovery procedures Cheetah 15K.4 FC Product Manual, Rev. B 7.3 FC-AL system errors 7.4.1 Media Pre-Scan 7.4 Background Media Scan8.1 Drive ID/option selection 8.0 Installation8.2 LED connections Figure 15. LED indicator connectorFigure 14. Physical interface 8.2.1 J6 connector requirements 8.3 Drive orientation8.4 Cooling 8.5 Drive mounting 8.6 GroundingK x X = F 15lb = 67N 9.1 FC-AL features 9.1.1 Fibre Channel link service frames9.0 Interface requirements Task name 9.1.2 Fibre Channel task management functions9.1.3 Fibre Channel task management responses Fibre Channel SCSI FCP task management functions9.1.4 Fibre Channel port login NPort login PLOGI payloadBytes Process Login PLRI payload 9.1.5 Fibre Channel port login accept9.1.6 Fibre Channel Process Login NPort Login Accept ACC payloadFabric Login FLOGI payload 9.1.7 Fibre Channel Process Login Accept9.1.8 Fibre Channel fabric login Process Login Accept ACC payloadFabric Login Accept ACC payload 9.1.9 Fibre Channel fabric accept login9.1.10 Fibre Channel Arbitrated Loop options 9.2 Dual port supportCommand name 9.3 SCSI commands supportedTable 16 Supported commands Command codeTable 16 Supported commands continued Cheetah 15K.4 FC Product Manual, Rev. B 3 Reference Mode Sense command 1Ah for mode pages supported 9.3.2 Mode Sense data 9.3.1 Inquiry dataDefinitions SAV = Current saved value CHG = Changeable bits indicates if default value is changeable3. Current values 4. Changeable valuesMODE SENSE 10 BYTE HEADER DATA Cheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B Miscellaneous status 9.4 Miscellaneous operating features and conditionsMiscellaneous features Feature or condition9.5.1 Physical characteristics 9.5 FC-AL physical interface9.5.1.1 Physical description Figure 20. J6 connector dimensions 9.5.2 Connector requirementsFeatures FC-AL SCA device connector dimensions9.5.4 Pin descriptions 9.5.3 Electrical descriptionFigure 21. FC-AL transmitters and receivers 9.5.6 Power9.5.7 Fault LED Out 9.5.5 FC-AL transmitters and receiversNormal command activity 9.5.9 Enable port bypass signals9.5.8 Active LED Out 9.5.10 Motor start controls9.5.11 SEL6 through SEL0 ID lines 9.5.11.1 Parallel Enclosure Services Interface ESISEL ID SettingArbitrated loop physical address ALPA values ALPA9.6.1 9.6 Signal characteristicsTTL input characteristics 9.5.12 Device control codesBit Time Vout mv XMIT Eye 9.6.2 LED driver signals9.6.3 FC Differential output 9.6.4 FC Differential input941 ps 659 ps 376 ps Receive eye diagramEye diagram data values Vin mvCheetah 15K.4 FC Product Manual, Rev. B Internet 10.0 Seagate Technology support servicesOnline services Seagate Service CentersData Recovery Services Customer Service OperationsUSA/Canada/Latin America support services Seagate Service Centers Warranty ServiceWarranty Service European support servicesAfrica/Middle East support services FAX services-All Europe toll callAsia/Pacific support services Numerics IndexDownload microcode with offsets and save mode 7 front panel 38 FS 49, 50, 52 function mounting 46 holes 46 orientations NN 49pin descriptions 66 PN 49 Self-Monitoring Analysis and Reporting Technology 9 SMP = 1 in Mode Select command 63 SO 49 LED driver 72 single-unit shipping pack kit 10 SMART 9UI 50, 51 unformatted Page Seagate Technology LLC
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