Seagate ST3146954FC Asia/Pacific support services, Seagate Service Centers, Warranty Service

Page 90
Asia/Pacific support services

Asia/Pacific support services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations.

Warranty service is available from 9:00 A.M. to 6:00 P.M. April through October, and 10:00 A.M. to 7:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call center

Toll-free

Direct dial

FAX

Australia

1800-14-7201

—

—

China (Mandarin)1, 4

800-810-9668

+86-10-6225-5336

—

Hong Kong

800-90-0474

—

—

Hong Kong (Cantonese)1, 4

001-800-0830-1730

—

—

India2, 4

1-800-180-1104

—

—

Indonesia

001-803-1-003-2165

—

—

Japan3, 4

0034 800 400 554

—

—

Korea3, 4

007 98 8521 7635

—

—

Malaysia

1-800-80-2335

—

—

New Zealand

0800-443988

—

—

Singapore

800-1101-150

—

+65-6488-7525

Taiwan (Mandarin)1, 4

00-800-0830-1730

—

—

Thailand

001-800-11-0032165

—

—

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX

Asia/Pacific

—

+65-6485-3595

+65-6485-4860

Australia

1800-12-9277

—

—

India4

—

+91-44-821-6164

+91-44-827-2461

1Hours of operation are 8:30 A.M. 2Hours of operation are 9:00 A.M. 3Hours of operation are 9:30 A.M. 4Authorized Service Center

to 5:30 P.M., Monday through Friday (Australian Western time). to 6:00 P.M., Monday through Saturday.

to 6:30 P.M., Monday through Friday.

78

Cheetah 15K.4 FC Product Manual, Rev. B

Page 89 Page 91
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Page 89 Page 91
Contents Cheetah 15K.4 FC ST3146954FC ST373554FC ST336854FCPage Cheetah 15K.4 FC March 07/15/05 Revision status summary sheetRev. A Rev. B DraftPage 5.0 Reliability specifications Contents4.0 Performance characteristics 6.0 Physical/electrical specifications7.0 Defect and error management 8.0 Installation9.0 Interface requirements 10.0 Seagate Technology support services Cheetah 15K.4 FC Product Manual, Rev. B List of Figures Page 1.0 Scope Figure 1. Cheetah 15K.4 FC family disc driveCheetah 15K.4 FC Product Manual, Rev. B 2.1.1 Electromagnetic compatibility 2.0 Applicable standards and reference documentation2.1 Standards 2.1.1.1 Electromagnetic susceptibilityAustralian C-Tick 2.1.2 Electromagnetic complianceElectromagnetic compliance for the European Union Korean MICSpecification for Acoustic Test Requirement and Procedures 2.2 Reference documentsFibre Channel Interface Manual Cheetah 15K.4 FC Product Manual, Rev. B 3.0 General description 3.1 Standard features 3.2 Media description3.5 Formatted capacities 3.3 Performance3.4 Reliability 3.5.1 Programmable drive capacity3.6 Factory-installed accessories 3.7 Factory-installed options3.8 User-installed accessories 4.2 Seek performance characteristics 4.0 Performance characteristics4.1 Internal drive characteristics 4.2.1 Access time4.3 Start/stop time 4.2.2 Format command execution time minutesGeneral performance characteristics 4.4 Prefetch/multi-segmented cache control4.5 Cache operation 4.5.1 Caching write data 4.5.2 Prefetch operationCheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B 5.1.1 Recoverable Errors 5.0 Reliability specifications5.1 Error rates 5.1.2 Unrecoverable Errors5.1.4 Interface errors 5.2 Reliability and service5.1.3 Seek errors 5.2.2 Preventive maintenance5.2.3 Hot plugging the drive 5.2.4 S.M.A.R.TControlling S.M.A.R.T Maximum processing delay Fully-enabled delayPerformance impact On-line only delay5.2.6 Drive Self Test DST Parameter CodeDescription 5.2.6.1 DST failure definition5.2.6.2.2 Invoking DST 5.2.6.2.1 State of the drive prior to testing5.2.6.2 Implementation 5.2.6.2.3 Short and extended tests5.2.6.2.5 Abort 5.2.7 Product warranty5.2.6.2.4 Log page entries ShippingProduct repair and return information 6.0 Physical/electrical specifications 6.1 AC power requirements6.2 DC power requirements 3 See +12V current profile in Figure 6.2.1 Conducted noise immunity General DC power requirement notes6.2.2 Power sequencing 6.2.3 Current profilesFigure 2. Typical ST3146954FC drive, 2 Gbit, +12V current profile Figure 3. Typical ST3146954FC drive, 2 Gbit, +5V current profileFigure 4. Typical ST373554FC drive +12V current profile Figure 5. Typical ST373554FC drive +5V current profileFigure 6. Typical ST336854FC drive +12V current profile Figure 7. Typical ST336854FC drive +5V current profile6.3 Power dissipation ST3146954FCST373554FC Power wattsST336854FC 6.4 Environmental limits 6.4.1 Temperature a. Operating6.4.2 Relative humidity 6.4.3 Effective altitude sea level a. Operating 6.4.4 Shock and vibration6.4.4.1 Shock Drop height Packaged/product weightPackage size Figure 12. Recommended mounting6.4.6 Acoustics 6.4.5 Air cleanliness6.4.4.2 Vibration a. Operating-normal 6.4.7 Electromagnetic susceptibility6.5 Mechanical specifications Figure 13. Mounting configuration dimensions7.0 Defect and error management 7.1 Drive internal defects/errors7.2 Drive error recovery procedures Cheetah 15K.4 FC Product Manual, Rev. B 7.3 FC-AL system errors 7.4 Background Media Scan 7.4.1 Media Pre-Scan8.0 Installation 8.1 Drive ID/option selection8.2 LED connections Figure 15. LED indicator connectorFigure 14. Physical interface 8.2.1 J6 connector requirements 8.3 Drive orientation8.4 Cooling 8.5 Drive mounting 8.6 GroundingK x X = F 15lb = 67N 9.1 FC-AL features 9.1.1 Fibre Channel link service frames9.0 Interface requirements Fibre Channel SCSI FCP task management functions 9.1.2 Fibre Channel task management functions9.1.3 Fibre Channel task management responses Task name9.1.4 Fibre Channel port login NPort login PLOGI payloadBytes NPort Login Accept ACC payload 9.1.5 Fibre Channel port login accept9.1.6 Fibre Channel Process Login Process Login PLRI payloadProcess Login Accept ACC payload 9.1.7 Fibre Channel Process Login Accept9.1.8 Fibre Channel fabric login Fabric Login FLOGI payload9.1.9 Fibre Channel fabric accept login Fabric Login Accept ACC payload9.2 Dual port support 9.1.10 Fibre Channel Arbitrated Loop optionsCommand code 9.3 SCSI commands supportedTable 16 Supported commands Command nameTable 16 Supported commands continued Command name 3 Reference Mode Sense command 1Ah for mode pages supported 9.3.1 Inquiry data 9.3.2 Mode Sense data4. Changeable values CHG = Changeable bits indicates if default value is changeable3. Current values Definitions SAV = Current saved valueMODE SENSE 10 BYTE HEADER DATA Cheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B Feature or condition 9.4 Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous status9.5.1 Physical characteristics 9.5 FC-AL physical interface9.5.1.1 Physical description FC-AL SCA device connector dimensions 9.5.2 Connector requirementsFeatures Figure 20. J6 connector dimensions9.5.3 Electrical description 9.5.4 Pin descriptions9.5.5 FC-AL transmitters and receivers 9.5.6 Power9.5.7 Fault LED Out Figure 21. FC-AL transmitters and receivers9.5.10 Motor start controls 9.5.9 Enable port bypass signals9.5.8 Active LED Out Normal command activity9.5.11.1 Parallel Enclosure Services Interface ESI 9.5.11 SEL6 through SEL0 ID linesALPA SettingArbitrated loop physical address ALPA values SEL ID9.5.12 Device control codes 9.6 Signal characteristicsTTL input characteristics 9.6.19.6.4 FC Differential input 9.6.2 LED driver signals9.6.3 FC Differential output Bit Time Vout mv XMIT EyeVin mv Receive eye diagramEye diagram data values 941 ps 659 ps 376 psCheetah 15K.4 FC Product Manual, Rev. B Seagate Service Centers 10.0 Seagate Technology support servicesOnline services InternetWarranty Service Customer Service OperationsUSA/Canada/Latin America support services Seagate Service Centers Data Recovery ServicesFAX services-All Europe toll call European support servicesAfrica/Middle East support services Warranty ServiceAsia/Pacific support services Index NumericsDownload microcode with offsets and save mode 7 front panel 38 FS 49, 50, 52 function mounting 46 holes 46 orientations NN 49pin descriptions 66 PN 49 Self-Monitoring Analysis and Reporting Technology 9 SMP = 1 in Mode Select command 63 SO 49 LED driver 72 single-unit shipping pack kit 10 SMART 9UI 50, 51 unformatted Page Seagate Technology LLC
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