Seagate ST373554FC manual Customer Service Operations, Warranty Service, Data Recovery Services

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Customer Service Operations

Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or one of the Seagate CSO warranty centers for assistance. Have your drive’s “ST” model number and serial number avail- able.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our Data Recovery Ser- vices labs are currently located in North America. To get a free quick quote or speak with a case management representative, call 1-800-475-0143. Additional information, including an online request form and data loss pre- vention resources, is available at www.datarecovery.seagate.com.

Authorized Service Centers

In some locations outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America support services

Seagate Service Centers

Presales Support

Call center

Toll-free

Direct dial

FAX

Americas

1-877-271-32851

+1-405-324-47301

+1-405-324-4704

Technical Support

Call center

Toll-free

Direct dial

FAX

Americas

1-800-SEAGATE2

+1-405-324-47002

+1-405-324-3339

Customer Service Operations

Warranty Service

Call center

Toll-free

Direct dial

FAX / E-mail

USA, Canada, Mexico and

1-800-468-34723

—

+1-956-664-4725

Latin America

 

 

 

Brazil

—

+55-11-4191-4761

+55-11-4191-5084

Jabil Industrial Do Brasil

LTDA4

 

 

SeagateRMA.br@jabil.com

Data Recovery Services

Call center

Toll-free

Direct dial

FAX

USA, Canada,

1-800-475-01435

+1-905-474-2162

1-800-475-0158

and Mexico

 

 

+1-905-474-2459

1Hours of operation are 8:00 A.M. to 6:00 P.M., Monday through Friday (Central time).

2Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday (Central time).

3Hours of operation are 8:00 A.M. to 5:00 P.M., Monday through Friday (Central time).

4Authorized Service Center

5Hours of operation are 8:00 A.M. to 8:00 P.M., Monday through Friday, and 9:00 A.M. to 5:00 P.M., Saturday (Eastern time).

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Cheetah 15K.4 FC Product Manual, Rev. B

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Contents Cheetah 15K.4 FC ST3146954FC ST373554FC ST336854FCPage Cheetah 15K.4 FC March Revision status summary sheet Rev. A07/15/05 Rev. B DraftPage Contents 4.0 Performance characteristics5.0 Reliability specifications 6.0 Physical/electrical specifications8.0 Installation 7.0 Defect and error management9.0 Interface requirements 10.0 Seagate Technology support services Cheetah 15K.4 FC Product Manual, Rev. B List of Figures Page 1.0 Scope Figure 1. Cheetah 15K.4 FC family disc driveCheetah 15K.4 FC Product Manual, Rev. B 2.0 Applicable standards and reference documentation 2.1 Standards2.1.1 Electromagnetic compatibility 2.1.1.1 Electromagnetic susceptibility2.1.2 Electromagnetic compliance Electromagnetic compliance for the European UnionAustralian C-Tick Korean MIC2.2 Reference documents Specification for Acoustic Test Requirement and ProceduresFibre Channel Interface Manual Cheetah 15K.4 FC Product Manual, Rev. B 3.0 General description 3.1 Standard features 3.2 Media description3.3 Performance 3.4 Reliability3.5 Formatted capacities 3.5.1 Programmable drive capacity3.7 Factory-installed options 3.6 Factory-installed accessories3.8 User-installed accessories 4.0 Performance characteristics 4.1 Internal drive characteristics4.2 Seek performance characteristics 4.2.1 Access time4.2.2 Format command execution time minutes General performance characteristics4.3 Start/stop time 4.4 Prefetch/multi-segmented cache control4.5 Cache operation 4.5.1 Caching write data 4.5.2 Prefetch operationCheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B 5.0 Reliability specifications 5.1 Error rates5.1.1 Recoverable Errors 5.1.2 Unrecoverable Errors5.2 Reliability and service 5.1.3 Seek errors5.1.4 Interface errors 5.2.2 Preventive maintenance5.2.4 S.M.A.R.T 5.2.3 Hot plugging the driveControlling S.M.A.R.T Fully-enabled delay Performance impactMaximum processing delay On-line only delayParameter Code Description5.2.6 Drive Self Test DST 5.2.6.1 DST failure definition5.2.6.2.1 State of the drive prior to testing 5.2.6.2 Implementation5.2.6.2.2 Invoking DST 5.2.6.2.3 Short and extended tests5.2.7 Product warranty 5.2.6.2.4 Log page entries5.2.6.2.5 Abort ShippingProduct repair and return information 6.1 AC power requirements 6.0 Physical/electrical specifications6.2 DC power requirements 3 See +12V current profile in Figure General DC power requirement notes 6.2.2 Power sequencing6.2.1 Conducted noise immunity 6.2.3 Current profilesFigure 2. Typical ST3146954FC drive, 2 Gbit, +12V current profile Figure 3. Typical ST3146954FC drive, 2 Gbit, +5V current profileFigure 4. Typical ST373554FC drive +12V current profile Figure 5. Typical ST373554FC drive +5V current profileFigure 6. Typical ST336854FC drive +12V current profile Figure 7. Typical ST336854FC drive +5V current profile6.3 Power dissipation ST3146954FCST373554FC Power wattsST336854FC 6.4.1 Temperature a. Operating 6.4 Environmental limits6.4.2 Relative humidity 6.4.4 Shock and vibration 6.4.3 Effective altitude sea level a. Operating6.4.4.1 Shock Packaged/product weight Package sizeDrop height Figure 12. Recommended mounting6.4.5 Air cleanliness 6.4.4.2 Vibration a. Operating-normal6.4.6 Acoustics 6.4.7 Electromagnetic susceptibility6.5 Mechanical specifications Figure 13. Mounting configuration dimensions7.1 Drive internal defects/errors 7.0 Defect and error management7.2 Drive error recovery procedures Cheetah 15K.4 FC Product Manual, Rev. B 7.3 FC-AL system errors 7.4 Background Media Scan 7.4.1 Media Pre-Scan8.0 Installation 8.1 Drive ID/option selectionFigure 15. LED indicator connector 8.2 LED connectionsFigure 14. Physical interface 8.3 Drive orientation 8.2.1 J6 connector requirements8.4 Cooling 8.6 Grounding 8.5 Drive mountingK x X = F 15lb = 67N 9.1.1 Fibre Channel link service frames 9.1 FC-AL features9.0 Interface requirements 9.1.2 Fibre Channel task management functions 9.1.3 Fibre Channel task management responsesFibre Channel SCSI FCP task management functions Task nameNPort login PLOGI payload 9.1.4 Fibre Channel port loginBytes 9.1.5 Fibre Channel port login accept 9.1.6 Fibre Channel Process LoginNPort Login Accept ACC payload Process Login PLRI payload9.1.7 Fibre Channel Process Login Accept 9.1.8 Fibre Channel fabric loginProcess Login Accept ACC payload Fabric Login FLOGI payload9.1.9 Fibre Channel fabric accept login Fabric Login Accept ACC payload9.2 Dual port support 9.1.10 Fibre Channel Arbitrated Loop options9.3 SCSI commands supported Table 16 Supported commandsCommand code Command nameTable 16 Supported commands continued Table 16 Supported commands continued 3 Reference Mode Sense command 1Ah for mode pages supported 9.3.1 Inquiry data 9.3.2 Mode Sense dataCHG = Changeable bits indicates if default value is changeable 3. Current values4. Changeable values Definitions SAV = Current saved valueMODE SENSE 10 BYTE HEADER DATA Cheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B 9.4 Miscellaneous operating features and conditions Miscellaneous featuresFeature or condition Miscellaneous status9.5 FC-AL physical interface 9.5.1 Physical characteristics9.5.1.1 Physical description 9.5.2 Connector requirements FeaturesFC-AL SCA device connector dimensions Figure 20. J6 connector dimensions9.5.3 Electrical description 9.5.4 Pin descriptions9.5.6 Power 9.5.7 Fault LED Out9.5.5 FC-AL transmitters and receivers Figure 21. FC-AL transmitters and receivers9.5.9 Enable port bypass signals 9.5.8 Active LED Out9.5.10 Motor start controls Normal command activity9.5.11.1 Parallel Enclosure Services Interface ESI 9.5.11 SEL6 through SEL0 ID linesSetting Arbitrated loop physical address ALPA valuesALPA SEL ID9.6 Signal characteristics TTL input characteristics9.5.12 Device control codes 9.6.19.6.2 LED driver signals 9.6.3 FC Differential output9.6.4 FC Differential input Bit Time Vout mv XMIT EyeReceive eye diagram Eye diagram data valuesVin mv 941 ps 659 ps 376 psCheetah 15K.4 FC Product Manual, Rev. B 10.0 Seagate Technology support services Online servicesSeagate Service Centers InternetCustomer Service Operations USA/Canada/Latin America support services Seagate Service CentersWarranty Service Data Recovery ServicesEuropean support services Africa/Middle East support servicesFAX services-All Europe toll call Warranty ServiceAsia/Pacific support services Index NumericsDownload microcode with offsets and save mode 7 front panel 38 FS 49, 50, 52 function NN 49 mounting 46 holes 46 orientationspin descriptions 66 PN 49 Self-Monitoring Analysis and Reporting Technology 9 LED driver 72 single-unit shipping pack kit 10 SMART 9 SMP = 1 in Mode Select command 63 SO 49UI 50, 51 unformatted Page Seagate Technology LLC
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