Seagate ST336854FC European support services, Africa/Middle East support services, Call center

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European support services

For presales and technical support in Europe, dial the Seagate Service Center toll-free number for your spe- cific location. If your location is not listed here, dial our presales and technical support call center at +1-405- 324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The presales and technical support call center is located in Oklahoma City, USA.

For European warranty service, dial the toll-free number for your specific location. If your location is not listed here, dial our European CSO warranty center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday. The CSO warranty center is located in Amsterdam, The Netherlands.

Seagate Service Centers

Toll-free support numbers

Call center	Presales and Technical Support	Warranty Service
Austria	—	00 800-47324289
Belgium	00 800-47324283 (00 800-4SEAGATE)	00 800-47324289
Denmark	00 800-47324283	00 800-47324289
France	00 800-47324283	00 800-47324289
Germany	00 800-47324283	00 800-47324289
Ireland	00 800-47324283	00 800-47324289
Italy	00 800-47324283	00 800-47324289
Netherlands	00 800-47324283	00 800-47324289
Norway	00 800-47324283	00 800-47324289
Poland	00 800-311 12 38	00 800-311 12 38
Spain	00 800-47324283	00 800-47324289
Sweden	00 800-47324283	00 800-47324289
Switzerland	00 800-47324283	00 800-47324289
Turkey	00 800-31 92 91 40	00 800-31 92 91 40
United Kingdom	00 800-47324283	00 800-47324289

FAX services—All Europe (toll call)

Technical Support	+1-405-324-3339
Warranty Service	+31-20-653-3513

Africa/Middle East support services

For presales and technical support in Africa and the Middle East, dial our presales and technical support call center at +1-405-324-4714 from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 5:00 P.M. (Central Europe time) Mon- day through Friday. The presales and technical support call center is located in Oklahoma City, USA.

For warranty service in Africa and the Middle East, dial our European CSO warranty center at +31-20-316- 7222 from 8:30 A.M. to 5:00 P.M. (Central Europe time) Monday through Friday, or send a FAX to +31-20-653- 3513. The CSO warranty center is located in Amsterdam, The Netherlands.

Cheetah 15K.4 FC Product Manual, Rev. B

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Contents ST3146954FC ST373554FC ST336854FC Cheetah 15K.4 FCPage ST3146954FC ST373554FC ST336854FC March Rev. A Revision status summary sheet07/15/05 Rev. B DraftPage 4.0 Performance characteristics Contents5.0 Reliability specifications 6.0 Physical/electrical specifications9.0 Interface requirements 7.0 Defect and error management8.0 Installation 10.0 Seagate Technology support services Cheetah 15K.4 FC Product Manual, Rev. B List of Figures Page Figure 1. Cheetah 15K.4 FC family disc drive 1.0 ScopeCheetah 15K.4 FC Product Manual, Rev. B 2.1 Standards 2.0 Applicable standards and reference documentation2.1.1 Electromagnetic compatibility 2.1.1.1 Electromagnetic susceptibilityElectromagnetic compliance for the European Union 2.1.2 Electromagnetic complianceAustralian C-Tick Korean MICFibre Channel Interface Manual Specification for Acoustic Test Requirement and Procedures2.2 Reference documents Cheetah 15K.4 FC Product Manual, Rev. B 3.0 General description 3.2 Media description 3.1 Standard features3.4 Reliability 3.3 Performance3.5 Formatted capacities 3.5.1 Programmable drive capacity3.8 User-installed accessories 3.6 Factory-installed accessories3.7 Factory-installed options 4.1 Internal drive characteristics 4.0 Performance characteristics4.2 Seek performance characteristics 4.2.1 Access timeGeneral performance characteristics 4.2.2 Format command execution time minutes4.3 Start/stop time 4.4 Prefetch/multi-segmented cache control4.5 Cache operation 4.5.2 Prefetch operation 4.5.1 Caching write dataCheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B 5.1 Error rates 5.0 Reliability specifications5.1.1 Recoverable Errors 5.1.2 Unrecoverable Errors5.1.3 Seek errors 5.2 Reliability and service5.1.4 Interface errors 5.2.2 Preventive maintenanceControlling S.M.A.R.T 5.2.3 Hot plugging the drive5.2.4 S.M.A.R.T Performance impact Fully-enabled delayMaximum processing delay On-line only delayDescription Parameter Code5.2.6 Drive Self Test DST 5.2.6.1 DST failure definition5.2.6.2 Implementation 5.2.6.2.1 State of the drive prior to testing5.2.6.2.2 Invoking DST 5.2.6.2.3 Short and extended tests5.2.6.2.4 Log page entries 5.2.7 Product warranty5.2.6.2.5 Abort ShippingProduct repair and return information 6.2 DC power requirements 6.0 Physical/electrical specifications6.1 AC power requirements 3 See +12V current profile in Figure 6.2.2 Power sequencing General DC power requirement notes6.2.1 Conducted noise immunity 6.2.3 Current profilesFigure 3. Typical ST3146954FC drive, 2 Gbit, +5V current profile Figure 2. Typical ST3146954FC drive, 2 Gbit, +12V current profileFigure 5. Typical ST373554FC drive +5V current profile Figure 4. Typical ST373554FC drive +12V current profileFigure 7. Typical ST336854FC drive +5V current profile Figure 6. Typical ST336854FC drive +12V current profileST3146954FC 6.3 Power dissipationPower watts ST373554FCST336854FC 6.4.2 Relative humidity 6.4 Environmental limits6.4.1 Temperature a. Operating 6.4.4.1 Shock 6.4.3 Effective altitude sea level a. Operating6.4.4 Shock and vibration Package size Packaged/product weightDrop height Figure 12. Recommended mounting6.4.4.2 Vibration a. Operating-normal 6.4.5 Air cleanliness6.4.6 Acoustics 6.4.7 Electromagnetic susceptibilityFigure 13. Mounting configuration dimensions 6.5 Mechanical specifications7.2 Drive error recovery procedures 7.0 Defect and error management7.1 Drive internal defects/errors Cheetah 15K.4 FC Product Manual, Rev. B 7.3 FC-AL system errors 7.4.1 Media Pre-Scan 7.4 Background Media Scan8.1 Drive ID/option selection 8.0 InstallationFigure 14. Physical interface 8.2 LED connectionsFigure 15. LED indicator connector 8.4 Cooling 8.2.1 J6 connector requirements8.3 Drive orientation K x X = F 15lb = 67N 8.5 Drive mounting8.6 Grounding 9.0 Interface requirements 9.1 FC-AL features9.1.1 Fibre Channel link service frames 9.1.3 Fibre Channel task management responses 9.1.2 Fibre Channel task management functionsFibre Channel SCSI FCP task management functions Task nameBytes 9.1.4 Fibre Channel port loginNPort login PLOGI payload 9.1.6 Fibre Channel Process Login 9.1.5 Fibre Channel port login acceptNPort Login Accept ACC payload Process Login PLRI payload9.1.8 Fibre Channel fabric login 9.1.7 Fibre Channel Process Login AcceptProcess Login Accept ACC payload Fabric Login FLOGI payloadFabric Login Accept ACC payload 9.1.9 Fibre Channel fabric accept login9.1.10 Fibre Channel Arbitrated Loop options 9.2 Dual port supportTable 16 Supported commands 9.3 SCSI commands supportedCommand code Command nameTable 16 Supported commands continued Command code 3 Reference Mode Sense command 1Ah for mode pages supported 9.3.2 Mode Sense data 9.3.1 Inquiry data3. Current values CHG = Changeable bits indicates if default value is changeable4. Changeable values Definitions SAV = Current saved valueMODE SENSE 10 BYTE HEADER DATA Cheetah 15K.4 FC Product Manual, Rev. B Cheetah 15K.4 FC Product Manual, Rev. B Miscellaneous features 9.4 Miscellaneous operating features and conditionsFeature or condition Miscellaneous status9.5.1.1 Physical description 9.5.1 Physical characteristics9.5 FC-AL physical interface Features 9.5.2 Connector requirementsFC-AL SCA device connector dimensions Figure 20. J6 connector dimensions9.5.4 Pin descriptions 9.5.3 Electrical description9.5.7 Fault LED Out 9.5.6 Power9.5.5 FC-AL transmitters and receivers Figure 21. FC-AL transmitters and receivers9.5.8 Active LED Out 9.5.9 Enable port bypass signals9.5.10 Motor start controls Normal command activity9.5.11 SEL6 through SEL0 ID lines 9.5.11.1 Parallel Enclosure Services Interface ESIArbitrated loop physical address ALPA values SettingALPA SEL IDTTL input characteristics 9.6 Signal characteristics9.5.12 Device control codes 9.6.19.6.3 FC Differential output 9.6.2 LED driver signals9.6.4 FC Differential input Bit Time Vout mv XMIT EyeEye diagram data values Receive eye diagramVin mv 941 ps 659 ps 376 psCheetah 15K.4 FC Product Manual, Rev. B Online services 10.0 Seagate Technology support servicesSeagate Service Centers InternetUSA/Canada/Latin America support services Seagate Service Centers Customer Service OperationsWarranty Service Data Recovery ServicesAfrica/Middle East support services European support servicesFAX services-All Europe toll call Warranty ServiceAsia/Pacific support services Numerics IndexDownload microcode with offsets and save mode 7 front panel 38 FS 49, 50, 52 function pin descriptions 66 PN 49 mounting 46 holes 46 orientationsNN 49 Self-Monitoring Analysis and Reporting Technology 9 UI 50, 51 unformatted SMP = 1 in Mode Select command 63 SO 49LED driver 72 single-unit shipping pack kit 10 SMART 9 Page Seagate Technology LLC