Seagate ST3400820ACE, ST3250820ACE, ST3320820ACE, ST3300820ACE manual Asia/Pacific support services

Page 46

Asia/Pacific support services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific location. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian East- ern time) Monday through Friday, except as noted. If your location is not listed here, direct dial one of our tech- nical support locations.

Warranty service is available from 9:00 A.M. to 5:00 P.M., Monday through Friday. Warranty service for Australia is available from 10:00 A.M. to 7:00 P.M., April through October, and from 11:00 A.M. to 8:00 P.M. November through March (Australian Eastern time) Monday through Friday.

Seagate Service Centers

Call center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China (Mandarin)1, 4	800-810-9668	+86-10-6225-5336	—
Hong Kong	800-90-0474	—	—
Hong Kong (Cantonese)1, 4	001-800-0830-1730	—	—
India2, 4	1-800-180-1104	—	—
Indonesia	001-803-1-003-2165	—	—
Japan3, 4	0034 800 400 554	—	—
Korea3, 4	007 98 8521 7635	—	—
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	—	+65-6488-7525
Taiwan (Mandarin)1, 4	00-800-0830-1730	—	—
Thailand	001-800-11-0032165	—	—

Customer Service Operations

Warranty Service

Call center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-6485-3595	+65-6485-4860
Australia	1800-12-9277	—	—
India4	—	+91-44-42015000	+91-44-42015184

1Hours of operation are 8:30 A.M. 2Hours of operation are 9:00 A.M. 3Hours of operation are 9:30 A.M. 4Authorized Service Center

to 5:30 P. to 6:00 P. to 6:30 P.

M., Monday through Friday (Australian Western time). M., Monday through Saturday.

M., Monday through Friday.

38	DB35.3 Series PATA Product Manual, Rev. C

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Contents DB35.3 Series Pata Page DB35.3 Series Pata Page Contents DB35.3 Series Pata Product Manual, Rev. C List of Figures DB35.3 Series Pata Product Manual, Rev. C Introduction DB35.3 Series Pata Product Manual, Rev. C Drive specifications Specification summary tableDrive specification ST3750840ACE ST3500830ACE ST3400820ACE DB35.3 Series Pata Product Manual, Rev. C Drive specification ST3320820ACE ST3300820ACE ST3250820ACE DB35.3 Series Pata Product Manual, Rev. C Formatted capacity Default logical geometryLBA mode Cylinders Read/write heads Sectors per track 16,383Recording and interface technology Physical characteristicsDrive specification 750GB 500GB 400GB 320GB 300GB 250GBSeek time Power specificationsStart/stop times Standby mode DC power requirementsTypical current profile Conducted noiseIdle mode Power-management modesActive mode Sleep modeEnvironmental specifications Nonoperating shock Disc models ShockOperating shock 4 Disc modelsFluid Dynamic Bearing FDB motor acoustics AcousticsIdle CE seek profile Reliability Safety certificationElectromagnetic immunity Agency certificationAustralian C-Tick N176 Electromagnetic compatibilityKorean RRL FCC verificationCorrosive environment Environmental protectionEuropean Union Restriction of Hazardous Substances RoHS DB35.3 Series Pata Product Manual, Rev. C Configuring and mounting the drive Handling and static discharge precautionsBreather filter hole precautions Breather filter hole locationDrive as master with a non-ATA-compatible slave Jumper settingsMaster/slave configuration Cable-select optionDrive mounting Ultra ATA/100 cableMounting dimensions-top, side and end view DB35.3 Series Pata Product Manual, Rev. C ATA interface signals and connector pins Pins and supported ATA signalsSupported ATA commands Command name Command code in hexF4H Identify Device command Word Description ValueXx07H Description if bit is set to Bit Word Bit WordSet Features command 0CH4 S.M.A.R.T. commands Code in features Register A.R.T. command Presales Support Warranty Service Internet MySeagate Spp.seagate.com Technical SupportData Recovery Services Authorized Service Centers Data Recovery ServicesCall center Presales and Technical Support Warranty Service FAX services-All Europe toll callToll-free support numbers Asia/Pacific support services Index Page Page DB35.3 Series Pata Product Manual, Rev. C Page Seagate Technology LLC

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