Seagate ST3400755SS manual Warranty Service, Data Recovery Services Authorized Service Centers

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Customer Service Operations

Warranty Service

Seagate offers worldwide customer support for Seagate products. Seagate distributors, OEMs and other direct customers should contact their Seagate Customer Service Operations (CSO) representative for warranty- related issues. Resellers or end users of drive products should contact their place of purchase or Seagate warranty service for assistance. Have your serial number and model or part number available.

Data Recovery Services

Seagate offers data recovery services for all formats and all brands of storage media. Our data recovery services labs are currently located throughout the world. . Additional information, including an online request form and data loss prevention resources, is available at http://services.seagate.com/index.aspx

Authorized Service Centers

Seagate Service Centers are available on a global basis for the return of defective products. Contact your customer support representative for the location nearest you.

USA/Canada/Latin America support services

For an extensive list of telephone numbers to technical support, presales and warranty service in USA/ Canada/Latin America, including business hours, go to the "Contact Us" page on www.seagate.com.

Global Customer Support

Presales, Technical, and Warranty Support
Call Center	Toll-free	Direct dial
USA, Canada,
and Mexico	1-800-SEAGATE	+1-405-324-4700
Data Recovery Services
Call Center	Toll-free	Direct dial	FAX
USA, Canada,	1-800-475-01435	+1-905-474-2162	1-800-475-0158
and Mexico			+1-905-474-2459

Europe, the Middle East and Africa Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Europe, the Middle East and Africa, go to the "Contact Us" page on www.seagate.com.

Asia/Pacific Support Services

For an extensive list of telephone numbers to technical support, presales and warranty service in Asia/Pacific, go to the "Contact Us" page on www.seagate.com.

68	Cheetah NS SAS Product Manual, Rev. B

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Contents Cheetah NS SAS ST3400755SSPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Typical ST3400755SS drive +5V and +12V current profilesCheetah NS SAS Product Manual, Rev. B Scope Cheetah NS SAS Product Manual, Rev. B Electromagnetic compatibility Standards, compliance and reference documentsStandards Electromagnetic susceptibilityCompliance Reference documents Cheetah NS SAS Product Manual, Rev. B General description Performance Standard featuresMedia description ReliabilityProgrammable drive capacity Factory-installed optionsFormatted capacities ST3400755SSCheetah NS SAS Product Manual, Rev. B Access time Performance characteristicsInternal drive characteristics Seek performanceStart/stop time Format command execution time minutesGeneral performance characteristics Caching write data Prefetch/multi-segmented cache controlCache operation Prefetch operation Recoverable Errors Reliability specificationsError rates Unrecoverable ErrorsInterface errors Reliability and serviceSeek errors Preventive maintenancePerformance impact 4 S.M.A.R.TControlling S.M.A.R.T Reporting controlThermal monitor Temperature Log Page 0DhPredictive failures Implementation State of the drive prior to testingDST failure definition Invoking DSTExtended test Function Code 010b Product warrantyShort test Function Code 001b Log page entriesShipping Product repair and return informationCheetah NS SAS Product Manual, Rev. B DC power requirements Physical/electrical specificationsAC power requirements ST3400755SS DC power requirementsConducted noise immunity General DC power requirement notesPower sequencing Current profilesPower dissipation Typical ST3400755SS drive +5V and +12V current profilesTemperature Environmental limitsShock and vibration Relative humidityEffective altitude sea level ShockPackage size Packaged/product weight Drop height Recommended mountingAcoustics Air cleanlinessVibration Corrosive environmentX表示该部件（于同类物品程度上）所含的危险和有毒物质中国RoHS MCV标准所定义的门槛值。 China Restriction of Hazardous Substances RoHS DirectiveMechanical specifications Physical dimensionsCheetah NS SAS Product Manual, Rev. B Drive error recovery procedures Defect and error managementDrive internal defects/errors 77.87 Media Pre-Scan SAS system errorsBackground Media Scan Deferred Auto-Reallocation Idle Read After WriteInstallation Drive orientationCooling Air flowDrive mounting GroundingCheetah NS SAS Product Manual, Rev. B SAS features Interface requirementsDual port support Command name Command code Supported Scsi commands supportedCommands supported by Cheetah NS SAS family drives Commands supported by Cheetah NS SAS family drives Commands supported by Cheetah NS SAS family drives Commands supported by Cheetah NS SAS family drives Cheetah NS SAS inquiry data Bytes Data hex Mode Sense dataInquiry data Page 2.1 ST3400755SS Mode Sense data Mode PagesSupported Feature or condition Miscellaneous operating features and conditionsMiscellaneous features Miscellaneous statusSAS physical interface Datum B Physical characteristics Connector requirementsPin descriptions Pin Signal name Signal typeElectrical description SAS pin descriptionsSAS transmitters and receivers Signal characteristicsPower Ready LED OutGeneral interface characteristics LED drive signalDifferential signals Eye masks Eye masks overviewAbsolute amplitude Receive eye maskJitter tolerance masks Normalized time in UIJitter Peak-toSinusoidal Frequency in kHzTransmitter signal characteristics Signal characteristica Units GbpsMaximum allowable jitter Receiver signal characteristicsSignal characteristic Units Gbps Gbps m, n Deterministic jitterqCompliant jitter test pattern Cjtpat Impedance specificationsReceiver jitter tolerance Impedance requirements Sheet 1Electrical TxRx connections Transmitter characteristicsImpedance requirements Sheet 2 = -5,437dB Shows the zero-length test load Receiver characteristics Cheetah NS SAS Product Manual, Rev. B Presales Support Seagate Technology support servicesInternet Technical SupportData Recovery Services Call Center Toll-free Direct dial Warranty ServiceData Recovery Services Authorized Service Centers Index NumericsPage SAS See also cooling