Seagate ST373405LW/LWV/LC/LCV manual Seagate Technology support services Online Services

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Cheetah 73LP Product Manual, Rev. E

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10.0Seagate Technology support services

Online Services

Internet

www.seagate.com for information about Seagate products and services. Worldwide support is available 24 hours daily by e-mail for your disc or tape questions.

Presales Support:

Disc: www.seagate.com/support/email/email_presales.html or DiscPresales@Seagate.com.

Tape: www.seagate.com/support/email/email_tape_presales.html or Tape_Sales_Support@Seagate.com.

Technical Support:

Disc: www.seagate.com/support/email/email_disc_support.html or DiscSupport@Seagate.com.

Tape: www.seagate.com/support/email/email_tape_support.html or TapeSupport@Seagate.com.

Reseller Marketplace

Reseller Marketplace is the storage industry’s first collaborative, e-commerce marketplace offering resellers the fastest, most efficient online purchasing process for Seagate storage solutions. The Reseller Marketplace at marketplace.seagate.com, an exclusive service for US resellers participating in the Seagate Partner Pro- gram (SPP), is designed to streamline the purchasing process of Seagate solutions and provide unprece- dented value to Seagate’s resellers through real-time pricing and availability, fast and easy comparison shopping, and seamless integration with key distributors for a one-stop shopping experience.

For support, questions and comments: reseller.seagate.com/benefits/T1.html or 1-877-271-3285 (toll-free) 9 A.M. to 7 P.M. (eastern time) Monday through Friday.

Tape Purchases

US customers can purchase Seagate data cartridges, tape supplies, accessories, and select Seagate tape drive products 24 hours daily at buytape.seagate.com.

Automated Services

SeaFONE® (1-800-SEAGATE)is Seagate’s toll-free number (1-800-732-4283) to access our automated self- help services. Using a touch-tone phone, you can find answers to service phone numbers, commonly asked questions, troubleshooting tips and specifications for disc drives and tape drives 24 hours daily. International callers can reach this service by dialing +1-405-936-1234.

SeaFAX® (1-800-SEAGATE)is Seagate’s automated FAX delivery system. Using a touch-tone phone, you can obtain technical support information by return FAX 24 hours daily.

Presales Support

Presales Support

Our Presales Support staff can help you determine which Seagate products are best suited for your specific application or computer system.

Technical Support

If you need help installing your drive, consult your dealer. Dealers are familiar with their unique system configu- rations and can help you with system conflicts and other technical issues. If you need additional help, you can talk to a Seagate technical support specialist. Before calling, note your system configuration and drive model number (ST####).

SeaTDD™ (+1-405-936-1687)is a telecommunications device for the deaf (TDD). You can send questions or comments 24 hours daily and exchange messages with a technical support specialist from 8:00 A.M. to 11:45 A.M. and 1:00 P.M. to 6:00 P.M. (central time) Monday through Friday.

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Contents ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Installation Defect and error managementSeagate Technology support services Interface requirementsCheetah 73LP Product Manual, Rev. E Vii List of FiguresPage Cheetah 73LP family drive ST373405LW shown ScopeCheetah 73LP Product Manual, Rev. E Applicable standards and reference documentation Australian C-Tick Korean MICTaiwanese Bsmi General description Cheetah 73LP family drive Media characteristics Cheetah 73LP Product Manual, Rev. E Standard featuresPerformance ReliabilityOptions factory installed Factory installed accessoriesAccessories user installed Unformatted and formatted capacitiesPerformance characteristics Ultra2 Scsi Ultra3 Scsi Start/stop timePrefetch/multi-segmented cache control Caching write data Cheetah 73LP Product Manual, Rev. E Cache operationPrefetch operation Reliability specifications Preventive maintenance Reliability and serviceService life Service philosophyControlling S.M.A.R.T 7 S.M.A.R.TMilliseconds Performance impactReporting control Determining rateDST Failure Definition State of the drive prior to testingImplementation Invoking DSTShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesCheetah 73LP Product Manual, Rev. E Product warranty ShippingProduct repair and return information Cheetah 73LP Product Manual, Rev. E Physical/electrical specifications AC power requirementsDC power requirements Power sequencing Conducted noise immunity3 12 V Current profile Typical ST336605 drive +12 V current profile Typical ST336605 drive +5 V current profile Amperes 000 900 800 700 600 Cheetah 73LP Product Manual, Rev. E Environmental limits TemperatureRelative humidity Effective altitude sea levelShock Shock and vibrationRecommended mounting Air cleanliness VibrationAcoustics LW and LWV mounting configuration dimensions LC and LCV mounting configuration dimensions Defect and error management Drive error recovery proceduresDrive internal defects Scsi systems errors Configure drive options InstallationFormatting Drive ID/option select headerDo not install jumpers retain cover J5 jumper header on LW/LWV models only J2 option select header Does not apply to LC/LCV model Cheetah 73LP Product Manual, Rev. E Function descriptionCooling Drive orientationGrounding Cheetah 73LP Product Manual, Rev. E Drive mountingCheetah 73LP Product Manual, Rev. E Scsi interface messages supported Interface requirementsScsi interface commands supported Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Inquiry Vital Product data Mode Sense data DEF CHG Cheetah 73LP Product Manual, Rev. E Condition/feature supported by DC cable and connector 2 REQ/ACK offsetPhysical interface Pin Power Scsi interface cable requirements Scsi interface physical descriptionMating connectors for LW and LWV model drives Mating connectorsMating connectors for LC and LCV model drives ST373405LC/LCV and ST336605LC/LCVCheetah 73LP Product Manual, Rev. E Scsi ID Right-angle to Pcba connectors650±.005 155 100 346 Front View GND +DBP1 62Cheetah 73LP Product Manual, Rev. E REQ +REQ LVD output characteristics Electrical descriptionMultimode-SE and LVD alternatives Single-ended drivers/receivers General cable characteristicsTerminator requirements Cables for low voltage differential drivers/receiversLC and LCV drives Disc drive Scsi timing Drive activity LED Spindle status Command status LED statusCheetah 73LP Product Manual, Rev. E Automated Services Seagate Technology support services Online ServicesPresales Support Technical SupportCustomer Service CSO USA/Canada/Latin America Support ServicesEuropean Support Services Africa/Middle East Support Services Asia/Pacific Support ServicesCall Center Toll-free Direct dial Cheetah 73LP Product Manual, Rev. E Index Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Scam Scsi Scsi ID 80Cheetah 73LP Product Manual, Rev. E
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