Seagate ST373405LW/LWV/LC/LCV Africa/Middle East Support Services, Asia/Pacific Support Services

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Cheetah 73LP Product Manual, Rev. E		73
Spain	900-98 31 24
Sweden	0 207 90 073
Switzerland	0 800-83 84 11
Turkey	00 800-31 92 91 40
United Kingdom	0 800-783 5177
FAX Services—All European Countries
Presales/Technical Support/Warranty Service		31-20-653-3513

Africa/Middle East Support Services

For presales, technical support, warranty service and FAX services in Africa and the Middle East, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday, or send a FAX to +31-20-653-3513. The European call center is located in Amsterdam, The Nether- lands.

Asia/Pacific Support Services

For Asia/Pacific presales and technical support, dial the toll-free number for your specific country. The Asia/ Pacific toll-free numbers are available from 6:00 A.M. to 10:45 A.M. and 12:00 P.M. to 6:00 P.M. (Australian east- ern time) Monday through Friday. If your country is not listed here, direct dial one of our technical support loca- tions.

Call Center	Toll-free	Direct dial	FAX
Australia	1800-14-7201	—	—
China	—	—	+86-10-6871-4316
Hong Kong	800-90-0474	—	+852-2368 7173
Indonesia	001-803-1-003-2165	—	—
Japan	—	—	+81-3-5462-2979
Malaysia	1-800-80-2335	—	—
New Zealand	0800-443988	—	—
Singapore	800-1101-150	—	+65-6488-7528
Taiwan	—	+886-2-2514-2237	+886-2-2715-2923
Thailand	001-800-11-0032165	—	—

Warranty Service

Call Center	Toll-free	Direct dial	FAX
Asia/Pacific	—	+65-6485-3595	+65-6485-4860
Australia	1800-12-9277	—	—
Japan	—	+81-3-5462-2904	+81-3-5462-2979

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Contents ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page Revision Date Writer/Engineer Sheets Affected Revision status summary sheetPage Contents Interface requirements Defect and error managementInstallation Seagate Technology support servicesCheetah 73LP Product Manual, Rev. E Vii List of FiguresPage Cheetah 73LP family drive ST373405LW shown ScopeCheetah 73LP Product Manual, Rev. E Applicable standards and reference documentation Taiwanese Bsmi Australian C-TickKorean MIC General description Cheetah 73LP family drive Reliability Cheetah 73LP Product Manual, Rev. E Standard featuresMedia characteristics PerformanceUnformatted and formatted capacities Factory installed accessoriesOptions factory installed Accessories user installedPerformance characteristics Prefetch/multi-segmented cache control Ultra2 Scsi Ultra3 ScsiStart/stop time Caching write data Cheetah 73LP Product Manual, Rev. E Cache operationPrefetch operation Reliability specifications Service philosophy Reliability and servicePreventive maintenance Service lifeControlling S.M.A.R.T 7 S.M.A.R.TDetermining rate Performance impactMilliseconds Reporting controlInvoking DST State of the drive prior to testingDST Failure Definition ImplementationLog page entries Short and extended testsShort test Function Code 001b Extended test Function Code 010bProduct repair and return information Cheetah 73LP Product Manual, Rev. E Product warrantyShipping Cheetah 73LP Product Manual, Rev. E DC power requirements Physical/electrical specificationsAC power requirements 3 12 V Current profile Power sequencingConducted noise immunity Typical ST336605 drive +12 V current profile Typical ST336605 drive +5 V current profile Amperes 000 900 800 700 600 Effective altitude sea level TemperatureCheetah 73LP Product Manual, Rev. E Environmental limits Relative humidityShock Shock and vibrationRecommended mounting Acoustics Air cleanlinessVibration LW and LWV mounting configuration dimensions LC and LCV mounting configuration dimensions Drive internal defects Defect and error managementDrive error recovery procedures Scsi systems errors Drive ID/option select header InstallationConfigure drive options FormattingDo not install jumpers retain cover J5 jumper header on LW/LWV models only J2 option select header Does not apply to LC/LCV model Cheetah 73LP Product Manual, Rev. E Function descriptionCooling Drive orientationGrounding Cheetah 73LP Product Manual, Rev. E Drive mountingCheetah 73LP Product Manual, Rev. E Scsi interface messages supported Interface requirementsScsi interface commands supported Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Inquiry Vital Product data Mode Sense data DEF CHG Cheetah 73LP Product Manual, Rev. E Condition/feature supported by Physical interface DC cable and connector2 REQ/ACK offset Pin Power Scsi interface cable requirements Scsi interface physical descriptionST373405LC/LCV and ST336605LC/LCV Mating connectorsMating connectors for LW and LWV model drives Mating connectors for LC and LCV model drivesCheetah 73LP Product Manual, Rev. E Scsi ID Right-angle to Pcba connectors650±.005 155 100 346 Front View GND +DBP1 62Cheetah 73LP Product Manual, Rev. E REQ +REQ Multimode-SE and LVD alternatives LVD output characteristicsElectrical description Single-ended drivers/receivers General cable characteristicsTerminator requirements Cables for low voltage differential drivers/receiversLC and LCV drives Disc drive Scsi timing Drive activity LED Spindle status Command status LED statusCheetah 73LP Product Manual, Rev. E Technical Support Seagate Technology support services Online ServicesAutomated Services Presales SupportEuropean Support Services Customer Service CSOUSA/Canada/Latin America Support Services Call Center Toll-free Direct dial Africa/Middle East Support ServicesAsia/Pacific Support Services Cheetah 73LP Product Manual, Rev. E Index Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Scam Scsi Scsi ID 80Cheetah 73LP Product Manual, Rev. E