Seagate ST336605LW/LC/LCV manual Customer Service CSO, USA/Canada/Latin America Support Services

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72	Cheetah 73LP Product Manual, Rev. E

Customer Service (CSO)

Warranty Service

Seagate offers worldwide customer support for Seagate drives. Seagate direct OEM, Distribution and System Integrator customers should contact their Seagate service center representative for warranty information. Other customers should contact their place of purchase.

Authorized Service Centers

If you live outside the US, you can contact an Authorized Service Center for service.

USA/Canada/Latin America Support Services

Presales Support

Call Center	Toll-free	Direct dial	FAX
Disc:	1-877-271-3285	+405-936-1210	+1-405-936-1683
Tape:	1-800-626-6637	+1-714-641-2500	+1-714-641-2410

Technical Support (SeaFONE)

1-800-SEAGATE or +1-405-936-1234 (for specific product phone number) FAX: Disc: +1-405-936-1685; Tape and Server Appliance: +1-405-936-1683

SeaFAX	1-800-SEAGATE
SeaTDD	+1-405-936-1687

Warranty Service

Call Center	Toll-free	Direct dial	FAX / Internet
USA, Mexico and	1-800-468-3472	+1-405-936-1456	+1-405-936-1462
Latin America
Canada
Memofix*	1-800-636-6349	+1-905-660-4936	+1-905-660-4951
			www.memofix.com
Adtech*	1-800-624-9857	+1-905-812-8099	+1-905-812-7807
			www.adtech1.com
Brazil
MA Centro de Serviços*	—	+55-21-2509-7267	+55-21-2507-6672

e-mail: centro.de.servicos.brasil@seagate.com

European Support Services

For European customer support, dial the toll-free number for your specific country for presales support, techni- cal support, SeaFAX and warranty service.

If your country is not listed here, dial our European call center at +31-20-316-7222 from 8:30 A.M. to 5:00 P.M. (European central time) Monday through Friday. The European call center is located in Amsterdam, The Neth- erlands.

Call Center
Austria	0 800-20 12 90
Belgium	0 800-74 876
Denmark	80 88 12 66
France	0 800-90 90 52
Germany	0 800-182 6831
Ireland	1 800-55 21 22
Italy	800-790695
Netherlands	0 800-732 4283
Norway	800-113 91
Poland	00 800-311 12 38

*Authorized Service Centers

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Contents ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page ST373405LW/LWV/LC/LCV ST336605LW/LC/LCV Page Revision status summary sheet Revision Date Writer/Engineer Sheets AffectedPage Contents Seagate Technology support services Defect and error managementInstallation Interface requirementsList of Figures Cheetah 73LP Product Manual, Rev. E ViiPage Scope Cheetah 73LP family drive ST373405LW shownCheetah 73LP Product Manual, Rev. E Applicable standards and reference documentation Korean MIC Australian C-TickTaiwanese Bsmi General description Cheetah 73LP family drive Performance Cheetah 73LP Product Manual, Rev. E Standard featuresMedia characteristics ReliabilityAccessories user installed Factory installed accessoriesOptions factory installed Unformatted and formatted capacitiesPerformance characteristics Start/stop time Ultra2 Scsi Ultra3 ScsiPrefetch/multi-segmented cache control Cheetah 73LP Product Manual, Rev. E Cache operation Caching write dataPrefetch operation Reliability specifications Service life Reliability and servicePreventive maintenance Service philosophy7 S.M.A.R.T Controlling S.M.A.R.TReporting control Performance impactMilliseconds Determining rateImplementation State of the drive prior to testingDST Failure Definition Invoking DSTExtended test Function Code 010b Short and extended testsShort test Function Code 001b Log page entriesShipping Cheetah 73LP Product Manual, Rev. E Product warrantyProduct repair and return information Cheetah 73LP Product Manual, Rev. E AC power requirements Physical/electrical specificationsDC power requirements Conducted noise immunity Power sequencing3 12 V Current profile Typical ST336605 drive +12 V current profile Typical ST336605 drive +5 V current profile Amperes 000 900 800 700 600 Relative humidity TemperatureCheetah 73LP Product Manual, Rev. E Environmental limits Effective altitude sea levelShock and vibration ShockRecommended mounting Vibration Air cleanlinessAcoustics LW and LWV mounting configuration dimensions LC and LCV mounting configuration dimensions Drive error recovery procedures Defect and error managementDrive internal defects Scsi systems errors Formatting InstallationConfigure drive options Drive ID/option select headerDo not install jumpers retain cover J5 jumper header on LW/LWV models only J2 option select header Cheetah 73LP Product Manual, Rev. E Function description Does not apply to LC/LCV modelDrive orientation CoolingCheetah 73LP Product Manual, Rev. E Drive mounting GroundingCheetah 73LP Product Manual, Rev. E Interface requirements Scsi interface messages supportedScsi interface commands supported Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Inquiry Vital Product data Mode Sense data DEF CHG Cheetah 73LP Product Manual, Rev. E Condition/feature supported by 2 REQ/ACK offset DC cable and connectorPhysical interface Pin Power Scsi interface physical description Scsi interface cable requirementsMating connectors for LC and LCV model drives Mating connectorsMating connectors for LW and LWV model drives ST373405LC/LCV and ST336605LC/LCVCheetah 73LP Product Manual, Rev. E Right-angle to Pcba connectors Scsi ID650±.005 155 100 346 Front View GND +DBP1 62Cheetah 73LP Product Manual, Rev. E REQ +REQ Electrical description LVD output characteristicsMultimode-SE and LVD alternatives General cable characteristics Single-ended drivers/receiversCables for low voltage differential drivers/receivers Terminator requirementsLC and LCV drives Disc drive Scsi timing Spindle status Command status LED status Drive activity LEDCheetah 73LP Product Manual, Rev. E Presales Support Seagate Technology support services Online ServicesAutomated Services Technical SupportUSA/Canada/Latin America Support Services Customer Service CSOEuropean Support Services Asia/Pacific Support Services Africa/Middle East Support ServicesCall Center Toll-free Direct dial Cheetah 73LP Product Manual, Rev. E Index Cheetah 73LP Product Manual, Rev. E Cheetah 73LP Product Manual, Rev. E Scam Scsi Scsi ID 80Cheetah 73LP Product Manual, Rev. E