Seagate ST35000415SS, ST35000414SS Seagate Technology support services, Web, Presales Support

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11.0Seagate Technology support services

Web

For information regarding Seagate products and services, visit www.seagate.com.

Worldwide support is available 24 hours daily by email for your questions.

Presales Support:

Presales@Seagate.com

Technical Support:

DiscSupport@Seagate.com

Warranty Support:

http://www.seagate.com/www/en-us/support/warranty_&_returns_assistance

direct.seagate.com

direct.seagate.com is the industry's first Web portal designed specifically for OEMs and distributors. It provides self-service access to critical applications, personalized content and the tools that allow our partners to man- age their Seagate account functions. Submit pricing requests, orders and returns through a single, password- protected Web interface-anytime, anywhere in the world.

spp.seagate.com

spp.seagate.com supports Seagate resellers with product information, program benefits and sales tools. You may register for customized communications that are not available on the web. These communications contain product launch, EOL, pricing, promotions and other channel-related information. To learn more about the ben- efits or to register, go to spp.seagate.com, any time, from anywhere in the world.

ConstellationES Series SAS Product Manual, Rev. D

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Contents ST32000445SS ST31000425SS ST3500415SS ST32000444SS ST31000424SS ST3500414SSStandard Models Self-Encrypting Drive ModelsRevision history Contents Installation Defect and error managementAbout self-encrypting drives Interface requirementsSeagate Technology support services ConstellationES Series SAS Product Manual, Rev. D ST32000444SS & ST32000445SS model current profiles List of FiguresConstellationES Series SAS Product Manual, Rev. D Scope Standards Applicable standards and reference documentationElectromagnetic compatibility Electromagnetic susceptibilityElectromagnetic compliance for the European Union Electromagnetic complianceAustralian C-Tick Korean KCCEuropean Union Restriction of Hazardous Substances RoHS Reference documentsGeneral description Media description Standard featuresReliability PerformanceFormatted capacities Programmable drive capacityFactory-installed options Internal drive characteristics Performance characteristicsSeek performance characteristics Access timeStart/stop time General performance characteristicsCache operation Prefetch/multi-segmented cache controlPrefetch operation Caching write dataError rates Reliability specificationsRecoverable Errors Unrecoverable ErrorsSeek errors Reliability and serviceInterface errors Preventive maintenanceControlling S.M.A.R.T 4 S.M.A.R.TPerformance impact Reporting controlThermal monitor Temperature Log Page 0Dh Parameter Code DescriptionPredictive failures Drive Self Test DST State of the drive prior to testingDST failure definition ImplementationShort test Function Code 001b Short and extended testsExtended test Function Code 010b Log page entriesProduct repair and return information Product warrantyShipping PowerChoice modes Physical/electrical specificationsPowerChoiceTM power management DC power requirements AC power requirementsConstellationES Series SAS Product Manual, Rev. D ConstellationES Series SAS Product Manual, Rev. D Page Conducted noise immunity General DC power requirement notesPower sequencing ST32000444SS & ST32000445SS model current profiles Current profilesST31000424SS & ST31000425SS model current profiles ST3500414SS & ST3500415SS model current profiles ST32000444SS and ST32000445SS in 3Gb operation Power dissipationST32000444SS and ST32000445SS in 6Gb operation ST31000424SS and ST31000425SS in 3Gb operation ST31000424SS and ST31000425SS in 6Gb operation Os per Second ST3500414SS CURRENT/POWER vs Throughput SAS 3.0GBST3500414SS and ST3500415SS in 3Gb operation ST3500414SS and ST3500415SS in 6Gb operation Relative humidity Temperature a. OperatingEnvironmental limits Shock Effective altitude sea level a. OperatingShock and vibration Recommended mounting Vibration a. Operating-normal Air cleanlinessAcoustics Corrosive environmentElectromagnetic susceptibility Mounting configuration dimensions Mechanical specificationsAdmin SP Controlled accessAbout self-encrypting drives Data encryptionRandom number generator RNG Default passwordDrive locking Data bandsPower requirements Authenticated firmware downloadSupported commands Cryptographic eraseDrive error recovery procedures Defect and error managementDrive internal defects/errors SAS system errors Deferred Auto-Reallocation Background Media ScanMedia Pre-Scan Idle Read After Write Drive orientation InstallationAir flow CoolingGrounding Drive mountingInterface requirements SAS featuresDual port support Supported commands Scsi commands supportedSupported commands Supported commands Supported commands Constellation ES inquiry data Mode Sense dataInquiry data Page Mode Data Header 74 70 6d b0 00 00 02 3a 38 60 30 00 00 02 Miscellaneous status Miscellaneous operating features and conditionsMiscellaneous features SAS physical interface Datum B Section C C Section a a Connector requirements Physical characteristics Electrical description Pin descriptionsPower Signal characteristicsSAS transmitters and receivers Ready LED OutLED drive signal SAS-2 Specification ComplianceDifferential signals General interface characteristicsWarranty Support Direct.seagate.com Spp.seagate.com Seagate Technology support servicesWeb Presales SupportData Recovery Services Authorized Service Centers Technical Support Warranty ServiceData Recovery Services Call Center Toll-free Direct dial Presales SupportNumerics IndexKCC Msid Mtbf See also cooling Page ConstellationES Series SAS Product Manual, Rev. D Page Seagate Technology LLC