Tyco Electronics 1529L manual Troubleshooting, Solutions to Common Problems

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C H A P T E R

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TROUBLESHOOTING

If you are experiencing trouble with your touchmonitor, refer to the following table. If the problem persists, please contact your local dealer or our service center. Elo Techni- cal Support numbers are listed on the last page of this manual.

Solutions to Common Problems

ProblemSuggestion(s)

The monitor does not respond after you turn on the system.

Characters on the screen are dim The screen is blank

OSD or power buttons don’t work “Out of Range” display

Touch doesn’t work

Check that the monitor’s Power Switch is on.

Turn off the power and check the monitor’s power cord and signal cable for proper connection.

Refer to the Controls and Adjustments section to adjust the brightness. During operation, the monitor screen may automatically turn off as a result of the Power Saving feature. Press any key to see if the screen reappears.

Refer to the Controls and Adjustments section to adjust the brightness. Check to see that they are not locked out. See page 3-33.

check to see of the resolution or vertical frequency of your computer is higher than that of the LCD display.

Reconfigure the resolution of your computer to make it less than or equal to 1024x768. 1024x768 is optimal. See Appendix A for more information on resolution.

Make sure cable is securely attached at both ends.

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Contents Touchmonitor User Guide 008603E Elo TouchSystems Elo Touchmonitor User GuideCopyright 2008 Tyco Electronics. All Rights Reserved Table of Contents Appendix B Page Product Description IntroductionInch TFT LCD Display Panel Detailed LCD Display Performance RequirementsSerial Version Optional Parameters Customer DisplayBarcode Scanner Credit Card ReaderSix Port USB Hub External Power SupplyElo Touchmonitor User Guide Unpacking Your Touchmonitor Installation and SetupProduct Overview Side View Base Bottom View KensingtonTM Lock Remove the Cable Cover USB Interface ConnectionHole in the second as shown in the picture above Page Elo Touchmonitor User Guide Page Elo Touchmonitor User Guide USB / Serial Interface Connection Hole in the second as shown in the picture above Page Elo Touchmonitor User Guide Page Elo Touchmonitor User Guide Replace the Cable Cover Finger Print Reader Installing the Peripheral Device DriversOptimizing the LCD Display Convert MSR from HID to keyboard Emulation Testing the USB MSR Keyboard EmulationTesting the USB-HID Class MSR Magnetic Stripe ReaderRear Facing Customer Display Convert MSR from keyboard emulation to HIDInsert your Elo TouchTools CD Elo Touchmonitor User Guide MS DOS Installing the Touch Driver SoftwareClick Start Run Operation About Touchmonitor AdjustmentsLCD Function Key OSD Menu Functions Controls and AdjustmentPower Lock/Unlock OSD Lock/UnlockRecall Defaults PhaseAuto Adjust Color TemperatureDisplay Angle Power-Save No InputPower LED Display & Power Saving General Power Saving Mode Take care not to touch the screen Controls and Adjustment Gain of R, G, and B signal is adjusted Restore all original factory defaults Elo Touchmonitor User Guide Solutions to Common Problems TroubleshootingElo Touchmonitor User Guide Input Video 15.0 LCD Native ResolutionElo Touchmonitor User Guide Touchmonitor Safety Waste Electrical and Electronic EquipmentWEEE Directive Care and Handling of Your TouchmonitorDisplay Modes Technical SpecificationsDisplay Mode Touchmonitor SpecificationsMechanical Construction AccuTouch Touchscreen SpecificationsExpected Life Performance IntelliTouch Touchscreen SpecificationsInfrared Touchscreen Specifications Electrical Acoustic Pulse Recognition SpecificationPage Elo Touchmonitor User Guide Regulatory Information Electrical Safety InformationElo Touchmonitor User Guide Vorsicht Elo Touchmonitor User Guide Warranty Elo Touchmonitor User Guide Index D E X Check out Elo’s Web site