NETGEAR 208-10026-01 manual Troubleshooting PPPoE or PPPoA

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ADSL Modem Router Setup Manual

Verify with your ISP the Multiplexing Method and parameter value, and update the router’s ADSL Settings accordingly.

Your ISP may require a login program.

Ask your ISP whether they require PPP over Ethernet (PPPoE) or PPP over ATM (PPPOA) login.

If you have selected a login program, you may have incorrectly set the Service Name, User Name and Password. See “Troubleshooting PPPoE or PPPoA”, below.

Your ISP may check for your computer's host name.

Assign the computer Host Name of your ISP account to the ADSL modem router in the browser-based Setup Wizard.

Your ISP only allows one Ethernet MAC address to connect to Internet, and may check for your computer’s MAC address. In this case:

Inform your ISP that you have bought a new network device, and ask them to use the router’s MAC address.

OR

Configure your router to spoof your computer’s MAC address. This can be done in the Basic Settings menu. Refer to the online help in the ADSL modem router main menu.

Troubleshooting PPPoE or PPPoA

The PPPoA or PPPoA connection can be debugged as follows:

1.Access the Main Menu of the router at http://192.168.0.1.

2.Under the Maintenance heading, select the Router Status link.

3.Click the Connection Status button.

4.If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

5.If any of the steps indicates “Failed”, you can attempt to reconnect by clicking “Connect”. The ADSL modem router will continue to attempt to connect indefinitely.

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Troubleshooting

v1.1, 2006-2

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Contents Adsl Modem Router Setup Manual Trademarks Contents Testing the Path from Your Computer to a Remote Device Chapter Connecting the Router to the Internet What’s in the Box?Router’s Front Panel LED DescriptionsWhat You Need Before You Begin Router’s Rear PanelSmart Wizard Setup Two Setup Methods 1 Smart Wizard Setup 2 Manual SetupInternet Configuration Requirements Manual Setup Understanding Adsl MicrofiltersManually Setting Up Your Adsl Modem Router Computers Set to DhcpRouter Phone to the filter Adsl Modem Router Setup Manual Computer or Preparing a Computer for Network Access Adsl Modem Router Setup Manual Adsl Modem Router Setup Manual Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Adsl Internet Port LEDs Not OnTroubleshooting the ISP Connection Adsl linkObtaining an Internet IP Address Adsl Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting Internet Browsing Troubleshooting a TCP/IP Network Using the Ping UtilityTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Request timed outRestoring the Default Configuration and Password Using the Reset ButtonAdsl Modem Router Setup Manual Appendix a Technical Specifications Network Protocol and Standards CompatibilityAdsl Modem Router Setup Manual Appendix B Related Documents Document LinkAdsl Modem Router Setup Manual