NETGEAR 208-10026-01 Testing the Path from Your Computer to a Remote Device, Request timed out

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ADSL Modem Router Setup Manual

1.From the Windows toolbar, click the Start button and select Run.

2.In the field provided, type Ping followed by the IP address of the router, as in this example: ping 192.168.0.1

3.Click OK.

You should see a message like this one:

Pinging <IP address> with 32 bytes of data

If the path is working, you see this message:

Reply from < IP address >: bytes=32 time=NN ms TTL=xxx

If the path is not working, you see this message:

Request timed out

If the path is not functioning correctly, you could have one of the following problems:

Wrong physical connections

Make sure the LAN port LED is on. If the LED is off, follow the instructions in “LAN or ADSL Internet Port LEDs Not On” on page 2-3.

Check that the corresponding Link LEDs are on for your network interface card and for the hub ports (if any) that are connected to your workstation and router.

Wrong network configuration

Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on your PC or workstation.

Verify that the IP address for your router and your workstation are correct and that the addresses are on the same subnet.

Testing the Path from Your Computer to a Remote Device

After verifying that the LAN path works correctly, test the path from your PC to a remote device. From the Windows run menu, type:

PING -n 10 <IP address>

where <IP address> is the IP address of a remote device such as your ISP’s DNS server.

If the path is functioning correctly, replies as in the previous section are displayed. If you do not receive replies:

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Troubleshooting

v1.1, 2006-2

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Contents Adsl Modem Router Setup Manual Trademarks Contents Testing the Path from Your Computer to a Remote Device Chapter Connecting the Router to the Internet What’s in the Box?Router’s Front Panel LED DescriptionsWhat You Need Before You Begin Router’s Rear PanelTwo Setup Methods 1 Smart Wizard Setup 2 Manual Setup Smart Wizard SetupInternet Configuration Requirements Manual Setup Understanding Adsl MicrofiltersManually Setting Up Your Adsl Modem Router Computers Set to DhcpRouter Phone to the filter Adsl Modem Router Setup Manual Computer or Preparing a Computer for Network Access Adsl Modem Router Setup Manual Adsl Modem Router Setup Manual Chapter Troubleshooting Basic FunctioningPower LED Not On Test LED Never Turns On or Test LED Stays OnTroubleshooting the Web Configuration Interface LAN or Adsl Internet Port LEDs Not OnTroubleshooting the ISP Connection Adsl linkObtaining an Internet IP Address Adsl Internet LED OffTroubleshooting PPPoE or PPPoA Troubleshooting a TCP/IP Network Using the Ping Utility Troubleshooting Internet BrowsingTesting the LAN Path to Your Router Testing the Path from Your Computer to a Remote Device Request timed outRestoring the Default Configuration and Password Using the Reset ButtonAdsl Modem Router Setup Manual Appendix a Technical Specifications Network Protocol and Standards CompatibilityAdsl Modem Router Setup Manual Appendix B Related Documents Document LinkAdsl Modem Router Setup Manual