Troubleshooting PPPoE or PPPoA Connection

ADSL2+ Modem Router DM111PSPv2 User Manual

•Log in to the modem router as described in “Logging In to the Modem Router” on page 1-2, note the modem router status, run the diagnostics test as described in “Diagnostic Utilities and Rebooting the Modem Router” on page 2-11, and contact your ISP’s technical support representative.

Troubleshooting PPPoE or PPPoA Connection

The PPPoA or PPPoA connection can be debugged as follows:

1.Access the Main Menu of the router at http://192.168.0.1.

2.Under the Maintenance heading, select the Diagnostics.

3.Click Run Diagnostic Tests.

4.If all of the steps indicate “OK” then your PPPoE or PPPoA connection is up and working.

If you cannot connect after several minutes, you may be using an incorrect service name, user name, or password. There also may be a provisioning problem with your ISP.

Note: Unless you connect manually, the modem router will not authenticate using PPPoE or PPPoA until data is transmitted to the network.

Troubleshooting Internet Browsing

If your modem router can obtain an IP address but your computer is unable to load any Web pages from the Internet:

•Your computer may not recognize any DNS server addresses.

A DNS server is a host on the Internet that translates Internet names (such as www addresses) to numeric IP addresses. Typically your ISP will provide the addresses of one or two DNS servers for your use. If you entered a DNS address during the modem router’s configuration, reboot your computer and verify the DNS address as described in the online document that you can access from “Preparing Your Network” in Appendix B. Alternatively, you can configure your computer manually with DNS addresses, as explained in your operating system documentation.

•Your computer may not have the modem router configured as its TCP/IP modem router.

If your computer obtains its information from the modem router by DHCP, reboot the computer and verify the modem router address as described in the online document that you can access from “Preparing Your Network” in Appendix B.

Troubleshooting

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v1.0, December 2008

DM111PSPv2 specifications

The NETGEAR DM111PSPv2 is a robust and reliable ADSL modem designed to facilitate high-speed internet connectivity for home and small business users. This device is particularly well-suited for those who rely on ADSL connections, enabling them to experience stable and efficient internet access.

One of the main features of the DM111PSPv2 is its support for ADSL2+ technology, which enhances the speed and performance of internet connections. With this capability, users can achieve download speeds of up to 24 Mbps, significantly improving their online experience, whether for streaming, gaming, or browsing. The modem also boasts upload speeds of up to 1 Mbps, making it suitable for applications that require stable upload bandwidth.

The device is equipped with a built-in Ethernet port, allowing for easy and straightforward connections to computers, routers, or other networking devices. This versatility means that users can easily set up a home network or connect multiple devices by linking the modem to a router, facilitating seamless internet access across multiple devices.

Another notable aspect of the DM111PSPv2 is its compatibility with major internet service providers (ISPs). This broad compatibility ensures that most users can quickly set up the device with their existing internet plan without any issues. Additionally, it supports various networking protocols, including PPPoE and IPoA, making it a flexible solution for different network environments.

The modem's compact design and user-friendly interface make it an attractive option for users who may not be tech-savvy. The smart diagnostic LEDs on the front panel allow users to easily monitor connection status, making it convenient to troubleshoot any potential issues.

Security is a paramount concern for users today, and the DM111PSPv2 addresses this with features such as NAT (Network Address Translation) and a built-in firewall. These security measures help protect the network from external threats, ensuring that users can safely browse the internet.

In summary, the NETGEAR DM111PSPv2 offers a combination of speed, compatibility, and security. Its support for ADSL2+ technology, user-friendly design, and robust feature set make it an excellent choice for anyone looking to enhance their internet connectivity experience. Whether for casual browsing or more demanding applications, this modem provides a suitable and efficient solution for ADSL users.