NETGEAR TA612V Restoring the Default Configuration and Password, Problems with Date and Time

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Reference Manual for the Broadband Voice Adapter TA612V

Check that your cable or DSL modem is connected and functioning.

If your ISP assigned a host name to your computer, enter that host name as the Account Name in the Basic Settings menu.

Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers. Many broadband ISPs restrict access by only allowing traffic from the MAC address of your broadband modem, but some ISPs additionally restrict access to the MAC address of a single computer connected to that modem. If this is the case, you must configure your router to “clone” or “spoof” the MAC address from the authorized computer. Refer to “How to Manually Configure Your Internet Connection” on page 3-11.

Restoring the Default Configuration and Password

This section explains how to restore the factory default configuration settings, changing the router’s administration password to password and the IP address to 192.168.61.1.

To restore the factory default configuration settings without knowing the administration password or IP address, you must use the Default Reset button on the rear panel of the router.

1.Press and hold the Default Reset button until the power light blinks on (about 10 seconds).

2.Release the Default Reset button and wait for the router to reboot.

If the broadband voice adapter fails to restart or the power light continues to blink or turns solid amber, the unit may be defective. If the error persists, you might have a hardware problem and should contact technical support.

Problems with Date and Time

The E-Mail menu in the Content Filtering section displays the current date and time of day. The TA612V adapter uses the Network Time Protocol (NTP) to obtain the current time from one of several Network Time Servers on the Internet. Each entry in the log is stamped with the date and time of day. Problems with the date and time function can include:

Date shown is January 1, 2000. Cause: The router has not yet successfully reached a Network Time Server. Check that your Internet access settings are configured correctly. If you have just completed configuring the router, wait at least five minutes and check the date and time again.

Time is off by one hour. Cause: The router does not automatically sense Daylight Savings Time. In the E-Mail menu, check or uncheck the box marked “Adjust for Daylight Savings Time”.

Troubleshooting

7-7

202-10037-01, March 2005

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Contents Reference Manual for the Broadband Voice Adapter TA612V 202-10037-01, March Product and Publication Details 202-10037-01, March Contents Chapter Maintenance Appendix C Preparing Your Network Glossary Audience, Scope, Conventions, and Formats Chapter About This ManualHow to Use This Manual Printing a Page in the Html View How to Print this ManualPrinting a Chapter Printing the Full ManualReference Manual for the Broadband Voice Adapter TA612V Chapter Introduction Key FeaturesPowerful, True Firewall with Content Filtering Voice FeaturesSecurity Extensive Protocol Support Autosensing Ethernet Connections with Auto UplinkPackage Contents Status Light Descriptions Router’s Front PanelTA612V Rear Panel Router’s Rear PanelPrepare to Install Your TA612V Broadband Voice Adapter Chapter Connecting the Router to the InternetDEOH Restart Your Network in the Correct Sequence Open a Browser and LOG in to the Router Login address Setup wizard Basic Settings Reference Manual for the Broadband Voice Adapter TA612V Technical Support for Your Voice Account Setting up Your Voice AccountMake sure the network settings of the computer are correct Troubleshooting TipsBe sure to restart your network in this sequence Make sure the Ethernet cables are securely pluggedISP Does Not Require Login How to Manually Configure Your Internet ConnectionReference Manual for the Broadband Voice Adapter TA612V Blocking Access to Internet Sites Chapter Content FilteringBlock Services menu Blocking Access to Internet ServicesAdd Services menu Configuring a User Defined ServiceConfiguring Services Blocking by IP Address Range Configuring E-Mail Alert and Web Access Log NotificationsReference Manual for the Broadband Voice Adapter TA612V Logs menu Viewing Logs of Web Access or Attempted Web AccessLog action buttons are described in Table Reference Manual for the Broadband Voice Adapter TA612V Viewing Status Information Chapter MaintenanceThis screen shows the following parameters This screen shows the following statistics WAN Status action buttons are described in Table Show Statistics action buttons are described in Table Viewing VoIP StatusReference Manual for the Broadband Voice Adapter TA612V Restoring Factory Defaults Changing the Administrator PasswordViewing a List of Attached Devices Set Password menu Backup Router SettingsBackup Router Settings Reference Manual for the Broadband Voice Adapter TA612V Configuring Port Triggering Chapter Advanced ConfigurationPort Triggering Menu Add Port Trigger Menu Configuring Port Forwarding to Local ServersPort Forwarding Menu Click Add Custom Service Adding a Port Forwarding Custom ServiceEditing or Deleting a Port Forwarding Entry Local Web and FTP Server ExampleMultiple Computers for Half Life, Kali or Quake III Example Configuring WAN Setup OptionsSetting Up a Default DMZ Server Disable SPI FirewallConnect Automatically, as Required Respond to Ping on Internet WAN Port Setting the MTU SizeLAN IP Setup Menu Using LAN IP Setup OptionsUsing the Router as a Dhcp server Using Address Reservation To add or edit a Static Route How to Configure Static RoutesClick the Add button to open the Add/Edit Menu, shown below Enabling Remote Management Access UPnP UPnPSyslog Syslog10 Router Upgrade Firmware UpgradeReference Manual for the Broadband Voice Adapter TA612V Power Light Not On Chapter TroubleshootingBasic Functioning LAN or WAN Port Lights Not On Lights Never Turn OffTroubleshooting the Web Configuration Interface Troubleshooting the ISP Connection Testing the LAN Path to Your Router Troubleshooting a TCP/IP Network Using a Ping UtilityTesting the Path from Your Computer to a Remote Device Problems with Date and Time Restoring the Default Configuration and PasswordReference Manual for the Broadband Voice Adapter TA612V Interface Specifications Appendix a Technical SpecificationsReference Manual for the Broadband Voice Adapter TA612V Appendix B Network and Routing Basics What is a Router?Related Publications Basic Router Concepts Routing Information Protocol IP Addresses and the InternetClass E Class E addresses are for experimental use Subnet Addressing NetmaskFigure B-2 Example of Subnetting a Class B Address Netmask Notation Translation Table for One Octet Private IP Addresses Single IP Address Operation Using NATFollowing figure illustrates a single IP address operation MAC Addresses and Address Resolution ProtocolDomain Name Server Related DocumentsWhat is a Firewall? IP Configuration by DhcpInternet Security and Firewalls Stateful Packet Inspection Ethernet CablingCategory 5 Cable Quality Table B-1 UTP Ethernet cable wiring, straight-throughFigure B-4illustrates straight-through twisted pair cable Inside Twisted Pair CablesUplink Switches, Crossover Cables, and MDI/MDIX Switching Reference Manual for the Broadband Voice Adapter TA612V Reference Manual for the Broadband Voice Adapter TA612V Appendix C Preparing Your Network Computer Network Configuration RequirementsWhat You Need To Use a Router with a Broadband Modem Cabling and Computer HardwareWhere Do I Get the Internet Configuration Parameters? Internet Configuration RequirementsRecord Your Internet Connection Information Preparing Your Computers for TCP/IP NetworkingInstall or Verify Windows Networking Components Configuring Windows 95, 98, and Me for TCP/IP NetworkingReference Manual for the Broadband Voice Adapter TA612V Locate your Network Neighborhood icon Choose Settings, and then Control PanelPrimary Network Logon is set to Windows logon Verifying TCP/IP Properties Selecting Windows’ Internet Access MethodConfiguring Windows NT4, 2000 or XP for IP Networking Dhcp Configuration of TCP/IP in Windows XP Dhcp Configuration of TCP/IP in Windows XP, 2000, or NT4Locate your Network Neighborhood icon Reference Manual for the Broadband Voice Adapter TA612V Dhcp Configuration of TCP/IP in Windows Reference Manual for the Broadband Voice Adapter TA612V Obtain an IP address automatically is selected Dhcp Configuration of TCP/IP in Windows NT4 Reference Manual for the Broadband Voice Adapter TA612V TCP/IP Properties dialog box now displays Verifying TCP/IP Properties for Windows XP, 2000, and NT4MacOS 8.6 or Configuring the Macintosh for TCP/IP NetworkingMacOS Verifying TCP/IP Properties for Macintosh Computers What Is Your Configuration Information? Are Login Protocols Used?Verifying the Readiness of Your Internet Account Select the Gateway tab Reference Manual for the Broadband Voice Adapter TA612V Restarting the Network Reference Manual for the Broadband Voice Adapter TA612V List of Glossary Terms GlossaryAES DNS Encapsulating Security Payload Set of protocols for accessing information directories MTU Public Switched Telephone Network Ssid UTP Wins
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