Windows related FAQ | MicroNet Technology RAIDBank4 manual

6-Troubleshooting

Windows related FAQ:

Q: I do not see my Drive listed in the My Computer window, but it does appear in the Device Manager list.

A:Right-click on My Computer. Select Manage in the pop-up menu. In the Computer Management window, select Storage, then select Disk Management. In the Disk Management window, you should see a list of available storage devices. Look for the Disk that has a capacity closest to your RAIDBank4 volume(s). Right-click on the right-hand box; in the pop-up menu select Delete Partition. Once you do this, it will say “Online" & "Unallocated”. Right- click on the box and select Create New Partition in the pop-up menu. When the Partition Wizard appears, select Primary Partition and click on Next. You will see a default value for

the Drive; click Next. You will then see a drive letter (you can change this drive letter if you wish); click Next. You will then be asked to format the Drive.

Q: My Drive was working fine yesterday but now its gone!

A:The disk may have been shut down without being dismounted, or may have failed. If you do not hear and feel the drive spin up when you connect the power, the drive will need to be replaced. Also, if you verify that the computer input and the drive data cable are working, and the computer still does not detect the drive by showing you the system tray icon or by listing the drive in the Device Manager after you plug in the drive, the drive is bad and needs to be replaced. If data recovery is desired, please contact an established professional data recovery firm. For a checklist of what qualities you might seek, see www.drivesavers. com/why_drivesavers/index.html or www.ontrack.com/services.

Some software applications may be helpful in situations where the drive hardware is seen, but the volume is simply corrupt. A couple examples are www.stellarinfo.com, www. binarybiz.com, and www.prosofteng.com. There are many companies that provide these services, it is best to be selective. Micronet does not refer or recommend any data recovery service as we are not affiliated with these companies in any way.

If the computer does detect the volumes, you may be able to repair or recover the data with your computer’s disk repair utility or a third party utility.

Q: Where are the drivers for Microsoft Windows 2000/XP/2003/Vista?

A:Windows 2000 and newer already include all the necessary drivers! No additional drivers are necessary.

Q:Do you have “DOS Driver” for the RAIDBank4? How about Windows 98 or NT 4?

A:No.

Q: Does the RAIDBank4 work with Norton Ghost?

A:Yes. Norton Ghost 2003 or newer support USB drives. Micronet does not provide any additional drivers.

RAIDBank4 Owner’s Manual