6-Troubleshooting
Q: When I leave my computer idle for a while, my Drive won’t work properly.
A:The most likely cause is that your computer is going into sleep mode. The immediate solution is to shut down your computer and turn off the Drive, and then restart your computer. Once your computer is completely booted up, turn on the Drive. You should see the drive in the Windows Explorer. To prevent this problem from recurring, open the “Power Settings/Energy Saver” and set it to never go into sleep mode.
Q: After I connected the Drive to my PC, I got the following alert message:
A:Windows 2000 and XP users will get this alert message if you plugged the Drive into a USB port that only supports USB 1.1. This can work but will not support larger then 2TB volumes, and only the first logical unit mapped to USB (disk 0). Additionally, the volume will operate USB 1.1 speeds.
If an issue cannot resolved by using our FAQ, please contact Technical Support via the Micronet support site at http://www.micronet.com/support
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