LaCie FIREWIRE 800/400 user manual Troubleshooting, Manual Updates, Problem Possible Solutions

Page 55

LaCie Biggest Quadra

Troubleshooting

User Manual

page 54

 

 

11. Troubleshooting

In the event that your LaCie hard drive is not work- ing correctly, please refer to the following checklist to find out where the problem is coming from. If you have gone through all of the points on the checklist and your drive is still not working correctly, please have a look at the FAQs that are regularly published on our website – www.lacie.com.

One of these FAQs may provide an answer to your specific question. You can also visit the drivers pages, where the most recent software updates will be avail- able. If you need further assistance, please contact your LaCie reseller or LaCie Technical Support (see section 12. Contacting Customer Support for details).

■Manual Updates

LaCie is constantly striving to give you the most up-to-date, comprehensive User’s Manuals available on the market. It is our goal to provide you with a friendly, easy-to-use format that will help you quickly install and utilize the many functions of your new device.

If your manual does not reflect the configurations of the product that you purchased, please check our web- site for the most current version available.

Problem

Possible Solutions

When I lock a Drive Bay

Exchange the Drive Bay with another Drive Bay and attempt to lock them in place again to see if it is

into place, the Disk Activity

a faulty Drive Bay. If the problem continues, contact your LaCie reseller or LaCie Customer Support.

Indicator turns red and the

 

alarm beep sounds.

 

The alarm beep is sounding.

Either unlock the Drive Bay of the failed disk, or press the Enter button.

How do I turn it off?

 

The LaCie Biggest Quadra

Ensure that the array has completed the initialization process.

does not appear in the

 

BIOS.

 

What should I do in the

For a RAID 5/RAID 0+1 array, you will need to replace the disk. Data rebuilding will begin as soon as

event of a disk failure?

the failed disk is replaced. For a RAID 5 + Hot Spare array, data will be re-built automatically to the

 

hot spare disk. You do not need to replace the failed disk immediately. When adding a new disk, the

 

capacity of the new disk MUST equal or be greater than the smallest disk in the array. Otherwise, the

 

LaCie Biggest Quadra will reject the disk, even though it works. Caution! Do not attempt to replace

 

a hard disk yourself. You will void your warranty. Please see the disk replacement procedure in section

 

6.1..

Using the existing disks, I

First, power off the LaCie Biggest Quadra and remove all the Drive Bays. Next, set the new RAID

want to create a new RAID

level with the RAID Level Switch Selectors and power the LaCie Biggest Quadra back on. Gently

array.

slide and lock the Drive Bays back into place to begin the initialization process. Since you are using

 

previously installed disks, the LaCie Biggest Quadra will display a message, “Create New RAID?”

 

Choose yes by pressing the Enter button, and the initialization will start. Note – all data on the disks

 

will be erased during the initialization.

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Contents Biggest Quadra Table of Contents Maintaining Your LaCie Biggest Quadra FCC Statement CopyrightsTrademarks ChangesGeneral Use Precautions Health and Safety PrecautionsLaCie Biggest Quadra Forward Introduction to the LaCie Biggest Quadra Biggest Quadra FeaturesMac Users About the LaCie Biggest QuadraMinimum System Requirements Windows UsersYour LaCie hard drive package should contain the following Package ContentSpecifications Front View Views of the DriveRear View FireWire 400 and 800 Cables and Connectors Cables and ConnectorsUSB 2.0 Cables Hi-Speed USB 2.0 Cables and ConnectorsUSB Icons Hi-Speed USB 2.0 BenefitsESATA Icons ESATA Cables and ConnectorsESATA Cables To lock a drive tray Drive Tray LocksTo unlock a drive tray Recommended Uses Characteristics and AdvantagesUnderstanding RAID RAIDHigh Data Transfer Performance RAID 0 +Controller RAID 5 + Hot Spare Setting Setting Up Your LaCie Biggest QuadraExample Setting the RAID LevelRAID 5 + Hot Spare RAIDRAID 0 + To initialize the disks in your array Creating an ArrayInitializing the Disks On nextLaCie Biggest Quadra Setting Up the Biggest Quadra 2.A Managing Volumes over 2TB in WindowsConnecting to a Host Computer 1.A Connecting to the Host Computer via FireWireConnecting to the Host Computer via Hi-Speed USB Connecting to the Host Computer via eSATA YY/MM/DD Hhmm Setting the LCD Display Time & DateInitialize Formatting and Partitioning1.C Mac Users Disk Status and Activity Indicators Using the LaCie Biggest QuadraInitialization Messages LCD Display MessagesLCD Display Message Message Cleared When Rebuild Messages Dx RebuildFan Failure Message LCD Display Message Cleared When Failure and Error MessagesRAID Failure Messages LCD Display Message Cleared When Disk Failure Message LCD Display Message Cleared WhenPower On LCD Display Message Message Cleared When Overheating Error Message LCD Display Message Cleared WhenRAID and Disk Status Messages Disk Information LCD Display Message Message Cleared When RAID and Disk Information MessagesReady LCD Display Message Message Cleared When RAID Level LCD Display Message Message Cleared WhenSerial Number LCD Display Message Message Cleared When Firmware Version LCD Display Message Message Cleared WhenMaintaining Your LaCie Biggest Quadra Firmware UpdatesRemoving/Replacing a Drive File System Formats Technical InformationUse HFS+ if FATUse Ntfs if Use FAT 32 ifOptimizing Data Transfers Available Storage CapacityFireWire 800 Ports and Performance Hi-Speed USB 2.0 Ports and Performance What Does Ieee 1394 Mean? FireWire Questions & AnswersWhat Are The Benefits Of The FireWire Inter- faces? What Are The Ideal Uses For FireWire?What Do I Do If My Computer Does Not Have a FireWire Port? USB Questions & Answers LaCie Biggest Quadra USB Questions & Answers ESATA Questions & Answers What is eSATA?What are the ideal uses of Serial ATA? Manual Updates TroubleshootingProblem Possible Solutions Example Information to Include in Email Correspondence Information Where to Find InformationContacting Customer Support Before You Contact Technical SupportLaCie Technical Support Contacts Warranty Information
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