LaCie FIREWIRE 800/400 Contacting Customer Support, Before You Contact Technical Support

Page 57

LaCie Biggest Quadra	Contacting Customer Support
User Manual	page 56

12. Contacting Customer Support

■Before You Contact Technical Support

1.Read the User Manual and review the Troubleshoot- ing section.

2.Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure that all of the cables are correctly and firmly at- tached.

If you have asked yourself all of the pertinent ques- tions in the troubleshooting checklist, and you still can’t get your LaCie drive to work properly, contact us via the contacts on page 57. Before contacting us, make sure

that you are in front of your computer and that you have the following information on hand:

❖Your LaCie drive’s serial number

❖Operating system and version

❖Computer brand and model

❖Amount of memory installed

❖Names of any other devices installed on your computer, including CD/DVD burners

■Information to Include in Email Correspondence

	Information			Where to Find Information
	1.	LaCie hard drive serial number		Located on a sticker at the back of drive or on the original packaging
	2.	LaCie hard drive file format		Mac users:
				Select the Big Disk Extreme icon on the desktop and press Command
				+ I, or press the Control key and choose Get Info.
				Windows users:
				Right click the Big Disk Extreme icon and select Properties.
	3.	Macintosh/PC model		Mac users:
	4.	Operating system version		Mac users:
	4.	Operating system version		Click on the Apple icon in the menu bar and select About this Mac.
	5.	Processor speed		Windows users:
	6.	Computer memory		Right click My Computer and select Properties > General.
	6.	Computer memory
	7.	The brands and models of other internal and external		Mac users:
		peripherals installed on my computer		Click on the Apple icon in the finder bar and select About this Mac.
				Select More Info... The System Profiler will launch and will list your
				internal and external peripherals.
				Windows users:
				Right click My Computer and select Properties > Hardware.

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Contents Biggest Quadra Table of Contents Maintaining Your LaCie Biggest Quadra Trademarks CopyrightsChanges FCC StatementGeneral Use Precautions Health and Safety PrecautionsLaCie Biggest Quadra Forward Introduction to the LaCie Biggest Quadra Biggest Quadra FeaturesMinimum System Requirements About the LaCie Biggest QuadraWindows Users Mac UsersYour LaCie hard drive package should contain the following Package ContentSpecifications Front View Views of the DriveRear View FireWire 400 and 800 Cables and Connectors Cables and ConnectorsUSB Icons Hi-Speed USB 2.0 Cables and ConnectorsHi-Speed USB 2.0 Benefits USB 2.0 CablesESATA Cables and Connectors ESATA IconsESATA Cables Drive Tray Locks To lock a drive trayTo unlock a drive tray Understanding RAID Characteristics and AdvantagesRAID Recommended UsesHigh Data Transfer Performance RAID 0 +Controller RAID 5 + Hot Spare Setting Setting Up Your LaCie Biggest QuadraExample Setting the RAID LevelRAID 5 + Hot Spare RAIDRAID 0 + Initializing the Disks Creating an ArrayOn next To initialize the disks in your arrayLaCie Biggest Quadra Setting Up the Biggest Quadra 2.A Managing Volumes over 2TB in WindowsConnecting to a Host Computer 1.A Connecting to the Host Computer via FireWireConnecting to the Host Computer via Hi-Speed USB Connecting to the Host Computer via eSATA YY/MM/DD Hhmm Setting the LCD Display Time & DateInitialize Formatting and Partitioning1.C Mac Users Disk Status and Activity Indicators Using the LaCie Biggest QuadraLCD Display Messages Initialization MessagesLCD Display Message Message Cleared When Rebuild Messages Dx RebuildRAID Failure Messages LCD Display Message Cleared When Failure and Error MessagesDisk Failure Message LCD Display Message Cleared When Fan Failure Message LCD Display Message Cleared WhenOverheating Error Message LCD Display Message Cleared When Power On LCD Display Message Message Cleared WhenRAID and Disk Status Messages Ready LCD Display Message Message Cleared When RAID and Disk Information MessagesRAID Level LCD Display Message Message Cleared When Disk Information LCD Display Message Message Cleared WhenSerial Number LCD Display Message Message Cleared When Firmware Version LCD Display Message Message Cleared WhenFirmware Updates Maintaining Your LaCie Biggest QuadraRemoving/Replacing a Drive File System Formats Technical InformationUse Ntfs if FATUse FAT 32 if Use HFS+ ifOptimizing Data Transfers Available Storage CapacityFireWire 800 Ports and Performance Hi-Speed USB 2.0 Ports and Performance What Are The Benefits Of The FireWire Inter- faces? FireWire Questions & AnswersWhat Are The Ideal Uses For FireWire? What Does Ieee 1394 Mean?What Do I Do If My Computer Does Not Have a FireWire Port? USB Questions & Answers LaCie Biggest Quadra USB Questions & Answers ESATA Questions & Answers What is eSATA?What are the ideal uses of Serial ATA? Troubleshooting Manual UpdatesProblem Possible Solutions Example Contacting Customer Support Information Where to Find InformationBefore You Contact Technical Support Information to Include in Email CorrespondenceLaCie Technical Support Contacts Warranty Information