LaCie KY0730482 Contacting Customer Support, Technical Support Help Hours, Denmark France Germany

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LaCie d2 SCSI Hard Drive

Contacting Customer Support

 

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7. Contacting Customer Support

Before You Call Technical Support

1)Read the manuals and review the Troubleshooting section.

2)Try to isolate the problem. If possible, make the drive the only external device on the CPU, and make sure all cables are correctly and firmly attached.

If you have asked yourself all of the pertinent questions in the troubleshooting checklist, and you still can't get your LaCie drive to work properly, call us directly using the number below. Before calling, make sure that you are in front of your computer and that you have the following information on hand:

1)Your drive's serial number

2)Computer brand and model

3)Operating system and version (Mac OS or Windows)

4)Amount of memory installed

5)Names of CD or DVD drives installed on your computer

6)Names of any other devices installed on your computer

Technical Support Help Hours

Australia

Belgium

Canada

• Monday through Friday,

• Monday through Friday

• Monday through Friday,

9:30am – 5:30pm EST

9 AM – 5PM

9:30AM – 5:30PM EST

Contact Us At:

Contact Us At:

Contact Us At:

Technical Support:

Technical Support:

Technical Support:

• (61)2 9669 6900 phone

• 32 (0)2 639 14 71

• (416) 530 2545 phone

• support.au@lacie.com

• support.be@lacie.com

• (416) 530 2546 fax

 

 

• support.ca@lacie.com

Denmark

France

Germany

• Monday through Friday,

• Monday through Friday,

• Monday through Friday,

9 AM – 5PM

9 AM – 5PM

9 AM – 5PM

Contact Us At:

Contact Us At:

Contact Us At:

Technical Support:

Technical Support:

Technical Support:

• 45 70 27 65 43

• 33(0)1 69 32 84 23

• 49 (0)211 30 121 111

• support.nordic@lacie.com

• support.fr@lacie.com

• support.de@lacie.com

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Contents Contents Printing How to Use This ManualToolbar To ExitChanges CopyrightsTrademarks Canada Compliance StatementIntroduction PrecautionsWarranty Icons Used in This ManualMac Users Using Mac OS 8.6 What is SCSI?Manual Updates LaCie Storage Utilities SoftwarePC Users Using Windows 2000 and Windows XP PC Users Using Windows 98 Second Edition SE and Windows MeLaCie Scsi Hard Drive Views Getting To Know Your LaCie Hard DriveMinimum System Requirements Front ViewBack View Side ViewScsi Cables and Connectors Attaching the Drive StandConnecting the AC Adapter to the Hard Drive Setting Up Your LaCie Hard DriveConnecting the Power Supply Disconnecting the AC Adapter From the Hard DriveScsi Card Verification Mac Users Installing Your LaCie Hard DriveSetting the Scsi ID Number Software Installation Mac Users Drive Recognition Mac UsersLaCie d2 Scsi Hard Drive Setting Up Your LaCie Hard Drive PC Users Formatting and Partitioning Your LaCie Hard DriveMac Users FAT32 Page Technical Information User Advice When Using ScsiPower Save Multiple Scsi DevicesScsi types ConnectorsCategory Transfer rateFAT 32 vs. Ntfs FATMac OS Standard Mac OS Standard vs. Mac OS ExtendedGuidelines for Choosing FAT 32 or Ntfs Mac OS Extended Guidelines for Choosing Mac OS Standard or Mac OS ExtendedTroubleshooting Problem Questions to Ask Possible SolutionsProblem Questions to Ask Possible SolutionsMore details Is the Scsi card driver installed correctly and enabled? Before You Call Technical Support Contacting Customer SupportTechnical Support Help Hours Australia Belgium CanadaUnited Kingdom & Ireland Italy Japan NetherlandsSpain Sweden, Norway, and Finland Switzerland Warranty Appendix 1 Scsi Questions and Answers LaCie d2 Scsi Hard Drive Appendix Scsi Q & a Should I use passive or active terminators? What is termination?Where should I place the terminator? LaCie d2 Scsi Hard Drive Appendix Scsi Q & a Glossary LaCie d2 Scsi Hard Drive Glossary Health and Safety Precautions General Use Precautions