LaCie 400USB user manual Sections 2.3, Connecting the USB Cable or 2.4, Connecting

LaCie d2 DVD±RW Drive	Troubleshooting
User Manual	page 31

Problem	Question	Solution
The drive is not	Are there other USB or FireWire	Disconnect any other USB or FireWire devices and see if the drive’s
running notice-	devices connected to the same port	performance improves.
ably faster when	or hub?
connected via Hi-	Is the drive connected to a USB	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
Speed USB 2.0.
	hub?	speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure
		your USB hub supports Hi-Speed USB 2.0.
	Is the drive connected to a Hi-	Make sure that the Hi-Speed USB 2.0 drivers for both your host bus
	Speed USB 2.0 port on your	adapter and device have been installed correctly. If in doubt, un-install
	computer?	the drivers and re-install them.
	Does your computer or operating	See sections 1.1, Minimum System Requirements and 4.8, Data Trans-
	system support Hi-Speed USB	fers for more information.
	2.0?
The drive is work-	Is the drive connected directly to	Make sure that your drive is connected directly to the computer (see
ing slowly.	the host computer?	sections 2.3, Connecting the USB Cable or 2.4, Connecting the
		FireWire 400 Cable for more information). For best performance, avoid
		daisy-chain configurations and connect devices directly to the computer.
		For more information, see section 4.8, Data Transfers.
The drive’s media	Have you tried dragging the disc’s	Drag the disc icon onto the Trash icon. The disc should then eject
tray will not open.	icon to the Trash?	automatically. If this does not work, try using the eject funtcion of the
		software program that you are using.
	Has a running software program	To check, disconnect the interface cable, then reconnect and push the
	locked the eject function?	open/close button. If the disc still will not eject, see section 3.4, Emer-
		gency Disc Ejection for more information on how to eject your media.
The drive’s media	Is the disc full?	To verifty the contents of the disc:
tray automatically		• Use your recording software OR
ejects a disc when
you try to record		• Select the disc on the desktop and select Get Info from the File
on it, or the drive is		menu. If the disc appears empty but the problem persists, try using
not writing to CD/		another piece of media.
DVD correctly.	Does the drive support the format	Check section 1.6, Supported DVD and CD Formats for information
	of the disc you have inserted?	about the different formats supported by your drive.
	Is the disc damaged?	Carefully inspect the disc. Look to see if there are highly visible
		scratches to the recording surface (the bright, shiny, reflective side) of
		the disc. If in doubt, try another disc.
	Has the recording software been	Double-check the installation of your recording software and re-install
	installed correctly?	the software, if necessary. Review the recording software’s trouble-
		shooting and help sections for more information about the recording
		software.