LaCie 400USB user manual Windows XP and Windows Vista Users Go to Start Control Panel

LaCie d2 DVD±RW Drive	Troubleshooting
User Manual	page 34

Problem	Question	Solution
The drive is not	Have the FireWire/USB driv-	Windows 2000 Users: Go to Start > Settings > Control Panel > System
recognized by the	ers been installed correctly and	> Hardware tab > Device Manager button > USB Controller or IEEE
computer.	enabled?	1394 Controller. Click on the + sign next to the controller icon, and you
		should see your device listed.
		Windows XP and Windows Vista Users: Go to Start > Control Panel
		> Performance and Maintenance > System > Hardware tab > Device
		Manager button > USB Controller or IEEE 1394 Controller. Click on
		the + sign next to the controller icon, and you should see your device
		listed.
		If you still can’t see your device, recheck the cables and try the other
		troubleshooting tips listed here.
The drive is not	Are there other USB or FireWire	Disconnect any other USB or FireWire devices and see if the drive’s
running notice-	devices connected to the same port	performance improves.
ably faster when	or hub?
connected via Hi-	Is the drive connected to a USB	A Hi-Speed USB 2.0 device can only operate at Hi-Speed USB 2.0
Speed USB 2.0.
	hub?	speeds if it is connected to a Hi-Speed USB 2.0 port or hub. Make sure
		your USB hub supports Hi-Speed USB 2.0.
	Is the drive connected to a Hi-	Make sure that the Hi-Speed USB 2.0 drivers for both your host bus
	Speed USB 2.0 port on your	adapter and device have been installed correctly. If in doubt, un-install
	computer?	the drivers and re-install them.
	Does your computer or operating	See sections 1.1, Minimum System Requirements and 4.8, Data Trans-
	system support Hi-Speed USB	fers for more information.
	2.0?
The drive is work-	Is the drive connected directly to	Make sure that your drive is connected directly to the computer
ing slowly.	the host computer?	(see sections 2.3, Connecting he USB Cable or 2.4, Connecting the
		FireWire 400 Cable for more information). For best performance, avoid
		daisy-chain configurations and connect devices directly to the computer.
		For more information, see section 4.8, Data Transfers.
DVD-Video	Have you installed the appropriate	Ensure that the MPEG-2 software has been installed correctly. See the
playback does not	MPEG-2 software decoder?	help section of the software program for more information.
work.	Has the LaCie drive been set as	Consult the Help section of your DVD playback software for informa-
	the default DVD drive in your	tion on how to configure your LaCie drive as your default DVD player.
	DVD playback software?
	Are you running other software	Check to see if other programs are running. If so, close them. Depend-
	programs simultaneously?	ing on your computer’s configuration, playback may be possible only if
		the DVD player software is the only program running.