LaCie d2 DVD±RW Drive | Contacting Customer Support | |
User Manual | page 36 | |
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6. Contacting Customer Support
■Before You Contact Technical Support
Read the manuals and review the Troubleshooting
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| Try to isolate the problem. If possible, make the drive |
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| the only external device on the CPU, and make sure that | www.lacie.com/support | ||
| all of the cables are correctly and firmly attached. | |||
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| If you have asked yourself all of the pertinent ques- |
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| tions in the troubleshooting checklist, and you still can’t |
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| get your LaCie drive to work properly, contact us via the |
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| provided Web link. Before contacting us, make sure that |
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| you are in front of your computer and that you have the |
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| following information on hand: |
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Information | Where to Find Information | |||
1. | LaCie d2 DVD±RW Drive serial number | Located on a sticker at the back of drive or on the original packag- | ||
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2. | Macintosh/PC model | Mac Users | ||
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3. | Operating system version | Click on the Apple icon in the menu bar and select About this | ||
Mac. | ||||
4. | Processor speed | |||
PC Users | ||||
5. | Computer memory | Right click your My Computer icon and select Properties. | ||
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6. | The brands and models of other internal and external | Mac Users | ||
| peripherals installed on my computer | Click on the Apple icon in the finder bar and select About this | ||
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| Mac. Select More Info... The Apple System Profilerwill launch | |
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| and will list your internal and external peripherals. | |
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| PC Users | |
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| Right click your My Computer icon, select Properties, and click | |
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| Device Manager. | |
7. | Type of media used when problem occurred | Mac Users | ||
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| From your software, click on Recorder then CD info . | |
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| PC Users | |
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| From your software, click on Tools then CD info. | |
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